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Full Time Remote Production Support Jobs (NOW HIRING)

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

PNC Bank

Operations Production Support Specialist

Home, PA · On-site +1

$15.75 - $21.50/hr

This position may be eligible for remote work in select geographic locations, subject to approval ... Depending on your eligibility, options for full-time employees include: medical/prescription drug ...

ACI Infotech

Java Production Support

$52.25 - $67.50/hr

Remote Immediate Start Full Time / Contract ( H1B Transfer accepted) • 5+ years of experience in Java Development / JEE • Strong hands-on experience in Java (11), Spring Boot, Angular, Mongo ...

Nascar

Remote Broadcast Engineer

Concord, NC · Remote

The Remote Broadcast Engineer plays a vital role in ensuring reliable transmission paths, troubleshooting complex technical issues, and supporting seamless remote production operations. Working ...

AEG

Remote Broadcast Engineer

Concord, NC · On-site +1

The Remote Broadcast Engineer plays a vital role in ensuring reliable transmission paths, troubleshooting complex technical issues, and supporting seamless remote production operations. Working ...

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As of Sep 14, 2026, the average hourly pay for full time remote production support in the United States is $34.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $53.85 per hour, depending on experience, location, and employer.
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Infographic showing various Full Time Remote Production Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $72,728 per year, or $35 per hour.

Production Support Engineer

Atlanta, GA • On-site, Remote

TIER4 GROUP
IT Services • 51 - 200 employees
Learn more about TIER4 GROUPexternal

$40.50 - $52.75/hr

Full-time

Re-posted 2 days ago

Job description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

·       Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

·       Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

·       Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

·       Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

·       Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

·       Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

·       Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

·       Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

·       Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

·       24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

·       Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

·       Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

·       Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

·       Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

·       Excellent problem-solving and analytical skills.

·       Strong communication and interpersonal skills.

·       Ability to work independently and collaboratively as part of a team.

·       IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

·       Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

·       Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

·       Familiarity with DevOps practices and tools

·       Understanding of network and server infrastructure.