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Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...
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Atlanta, GA · On-site +1
$40.50 - $52.75/hr
Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...
This is a fully remote, commission-only, 1099 independent contractor role with weekly pay . This ... Proven product and sales process * Full-time, work-from-home setup Qualifications * Sales ...
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This is a fully remote, commission-only, 1099 independent contractor role with weekly pay . This ... Proven product and sales process * Full-time, work-from-home setup Qualifications * Sales ...
This is a fully remote, commission-only, 1099 independent contractor role with weekly pay . This ... Proven product and sales process * Full-time, work-from-home setup Qualifications * Sales ...
Quick apply
This is a fully remote, commission-only, 1099 independent contractor role with weekly pay . This ... Proven product and sales process * Full-time, work-from-home setup Qualifications * Sales ...
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Atlanta, GA · Remote
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Remote: Experity offers Team Members the opportunity to work remotely or in an office ... Provide support for external audits. * Other duties as assigned Education and Experience:
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Remote: Experity offers Team Members the opportunity to work remotely or in an office ... Provide support for external audits. * Other duties as assigned Education and Experience:
$50K - $62K/yr
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Atlanta, GA · On-site +1
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Union City, GA · Remote
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... full-time remote role for a Customer Service Representative at Pro Talent . The Customer Service Representative will be responsible for providing top-tier customer support, ensuring customer ...
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Savannah, GA · Remote
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Georgia LCSW Needed for Full-Time Remote Therapy Position Position Details Location: Georgia Work ... Your work will include conducting therapy sessions, helping clients identify goals, supporting ...
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Augusta, GA · On-site +1
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Augusta, GA · Remote
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General Management Job Schedule: Full time Remote: No Hitachi Energy is seeking a Regional Risk ... This is a remote based role in North America that will support the risk review process in our ...
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As a Data Analyst, you will be responsible for collecting, analyzing, and interpreting data to support our business operations and decision-making processes. This is a full-time, remote position that ...
As a Data Analyst, you will be responsible for collecting, analyzing, and interpreting data to support our business operations and decision-making processes. This is a full-time, remote position that ...
$40.50 - $52.75/hr
Full-time
Re-posted 23 days ago
Production Support Analyst / Application Support Specialist
Direct Hire
Atlanta, GA - hybrid onsite/remote
Job Summary:
We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.
Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.
Responsibilities:
· Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.
· Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.
· Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.
· Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.
· Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
· Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.
· Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.
· Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.
· Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.
· 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.
· Mentoring: Mentor and provide guidance to junior support staff.
Qualifications:
· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
· Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.
· Strong knowledge of the software development life cycle (SDLC) and ITIL processes.
· Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.
· Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and collaboratively as part of a team.
· IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.
· Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).
Preferred Skills:
· Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
· Familiarity with DevOps practices and tools
· Understanding of network and server infrastructure.
Sourced by ZipRecruiter
It services
51 - 200 Employees
Alpharetta, GA, US
2014
