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Full Time Remote Help Desk Technician Jobs (NOW HIRING)

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact. * Monitor alarms and system performance indicators across deployed assets. * Deliver remote ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Cornerstone Capital Bank

Empower Help Desk

$21 - $28.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower ... Experience utilizing remote control software to troubleshoot and resolve Empower support issues

Makpar

Junior Help Desk Support Agent

$17.50 - $22.25/hr

The team works under supervision and supports engineers, system administrators, technicians, and management personnel as required. The Help Desk provides English- and Spanish-speaking support agents ...

Enterprise Integration

Be Seen First

IT Service Desk Technician ( REMOTE )

Jacksonville, FL · Remote

$16 - $18/hr

Service Desk Technician ( REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to ... Status: Full-Time/Hourly (35-40 hrs); Core work hours/days: Shifts Vary Company Description ...

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Full Time Remote Help Desk Technician information

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How much do full time remote help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time remote help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Help Desk Technician vs Remote IT Support Specialist?

AspectFull Time Remote Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentRemote, customer-facingRemote, technical troubleshooting
Industry UsageIT support, customer serviceIT support, network management

The Full Time Remote Help Desk Technician primarily handles customer support and troubleshooting via remote tools, focusing on end-user issues. The Remote IT Support Specialist often deals with more technical network or system issues, requiring additional certifications. Both roles are remote and industry-standard, but the Specialist may handle more complex technical problems.

What cities are hiring for Full Time Remote Help Desk Technician jobs?

Cities with the most Full Time Remote Help Desk Technician job openings:

What are the most commonly searched types of Remote Help Desk Technician jobs?

The most popular types of Remote Help Desk Technician jobs are:

What states have the most Full Time Remote Help Desk Technician jobs?

States with the most job openings for Full Time Remote Help Desk Technician jobs include:

Full Time Remote Help Desk Technician jobs near you
Infographic showing various Full Time Remote Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Engineer

SOSi

FL • Remote

Full-time

Re-posted 5 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications

Minimum Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.
Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply