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Full Time Remote Customer Service Supervisor Jobs in Decatur, GA

Taylortravelsco

Customer service representative

Atlanta, GA · Remote

$15.50 - $21/hr

Remote Travel Specialist As a Remote Travel Specialist, you will be an essential part of our team ... A background in customer service, ideally within travel, tourism, or hospitality. High attention to ...

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Full Time Remote Customer Service Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do full time remote customer service supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for full time remote customer service supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Service Supervisor vs Customer Service Team Lead?

AspectFull Time Remote Customer Service SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsSimilar credentials; often promoted from customer service roles
Work EnvironmentRemote, overseeing customer service teams virtuallyTypically in-office or hybrid, leading teams directly
Employer & Industry UsageCommon in call centers, retail, tech companiesUsed across various industries, often in retail and service sectors
Search & Comparison IntentUnderstanding supervisory roles in remote customer serviceComparing team leadership responsibilities in customer service

The Full Time Remote Customer Service Supervisor manages customer service teams remotely, focusing on performance and support quality. The Customer Service Team Lead often has similar responsibilities but may work onsite or in a hybrid setting, directly leading team members. Both roles require customer service experience and leadership skills, but the supervisor role emphasizes remote management and oversight.

What are popular job titles related to Full Time Remote Customer Service Supervisor jobs in Decatur, GA? For Full Time Remote Customer Service Supervisor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Full Time Remote Customer Service Supervisor jobs in Decatur, GA look for? The top searched job categories for Full Time Remote Customer Service Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Full Time Remote Customer Service Supervisor jobs? Cities near Decatur, GA with the most Full Time Remote Customer Service Supervisor job openings:
Full Time Remote Customer Service Supervisor jobs near you

Customer Service Representative PBM

Marpai Administrators LLC

Atlanta, GA • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (Marpai) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION:
The Customer Service Representative (CSR) reports to the Customer Service Supervisor to help healthcare providers and members with prescription and insurance questions. The CSR must maintain positive, empathetic, and professional attitude through verbal or written communication.
WHAT YOU WILL BE DOING:
  • Member Support: Answer inquiries regarding drug formularies, copays, deductibles, network pharmacies, and prescription benefit coverage.
  • Pharmacy & Provider Coordination: Assist network pharmacies with claims processing, eligibility checks, and securing prior authorizations.
  • Problem Resolution: Investigate and resolve complaints or coverage rejections, ensuring first-call resolution while maintaining empathy.
  • Documentation & Compliance: Accurately log call details in CRM and ticketing systems while strictly adhering to HIPAA privacy standards.
  • Quality & Metrics: Meet call-center performance standards, such as Average Handle Time (AHT) and Schedule Adherence.
  • Other duties as required

WHAT DO YOU NEED:
  • High school diploma or GED required; associate or bachelors degree preferred.
  • Strong customer service and communication skills
  • Ability to navigate multiple software platforms simultaneously.
  • Active listening, problem-solving, and ability to deescalate stressful situations.
  • Attention to detail and accuracy
  • Ability to maintain confidentiality

PREFERED EXPERIENCE:
  • 12 years of customer service experience in healthcare or pharmacy setting
  • Experience handling insurance claims or medical billing preferred
  • State issued pharmacy technician registration preferred.

WORK REQUIREMENTS:
  • 100% Remote
  • Flexibility to work 8 am 8 pm
  • Must have high speed internet connection
  • Must have professional, confidential, isolated work area.
  • This position is in a typical office environment that requires prolonged sitting in front of a computer.

WHY WORK AT MARPAI?
We have great benefits:
  • Generous PTO
  • Medical and Prescription
  • Health and Wellness Programs
  • EAP
  • FSA / HSA / Dependent Care
  • Dental
  • Vision
  • Life and Disability
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection

    Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.