Full Time Pottery Barn Customer Service Jobs (NOW HIRING)

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the General Manager role

You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.

Responsibilities

        Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends

        Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals

        Train and motivate all associates through on-going programs in sales, customer service, and product knowledge

        Assess performance and provide on-going feedback

        Complete and deliver performance appraisals and development plans

        Ensure team provides an exceptional customer experience in the store to achieve world-class service standards

        Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed

        Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our "People First" philosophy

        Work with District Managers and peers to develop best practices in store management

Criteria

        Proven ability to manage staff to exceed sales goals, while meeting payroll goals

        Proven to identify top talent, create teams, and train/develop/retain great people

        Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities

        Proven ability to motivate and influence others through personal actions and examples

        Effective communication, organization and leadership skills

        4 + years management experience in specialty retail and/or multi-unit retail business environment

Physical Requirements

        Must be able to be mobile on the sales floor for extended periods of time

        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

        Employment/promotion to this role will be contingent on successful completion of a background check

        Full time associates are expected to have open availability to meet the needs of the business. 

Benefits Just for You

This role offers a competitive compensation package including pay and benefits.Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.The anticipated pay range for this role will be: $105,000.00-$120,000.00 annual salary. 

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

        A generous discount on all Williams-Sonoma, Inc. brands

        A 401(k) plan and other investment opportunities 

        Paid vacations and holidays

        Health benefits, dental and vision insurance, including same-sex domestic partner benefits

        A wellness program that supports your physical, financial and emotional health 

Your Journey in Continued Learning

        Individual development plans and career pathing conversations

        Annual performance appraisals

        Cross-brand and cross-functional career opportunities

        Online learning opportunities through brand specific resources and WSI University 

        Leadership development opportunities

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.