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Full Time Net Promoter Score Jobs (NOW HIRING)

Hertz

Customer Service Associate

Midland, TX

$16/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Grand Rapids, MI · On-site

$17/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Flushing, NY · On-site

$19/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Sales Associate

Chicago, IL · On-site

$18/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Indianapolis, IN · On-site

$17.50/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Hebron, KY · On-site

$17/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Richmond, VA

$16/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

Hertz

Customer Service Associate

Seatac, WA

$20.74/hr

Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS ...

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Full Time Net Promoter Score information

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$14

$53

$72

How much do full time net promoter score jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for full time net promoter score in the United States is $53.73, according to ZipRecruiter salary data. Most workers in this role earn between $46.39 and $61.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Analyst (Net Promoter Score specialist), and why are they important?

To thrive as a Customer Experience Analyst focused on Net Promoter Score (NPS), you need strong analytical skills, experience with survey methodologies, and a background in business, marketing, or a related field. Familiarity with NPS management platforms (like Medallia or Qualtrics), data visualization tools, and customer feedback systems is essential. Excellent communication, attention to detail, and problem-solving abilities help in interpreting results and driving actionable improvements. These skills are crucial for accurately measuring customer loyalty, identifying areas for organizational growth, and enhancing overall customer satisfaction.

What are some common challenges faced by professionals responsible for managing Net Promoter Score (NPS) programs full-time?

Full-time NPS professionals often face challenges such as ensuring high response rates from customers, accurately interpreting feedback, and driving organizational change based on survey insights. Balancing the need for quantitative data with actionable qualitative feedback can be tricky, especially in large organizations with diverse customer segments. Additionally, collaborating with multiple departments to implement improvements and track the impact of those initiatives requires strong communication and project management skills.

What is a Full Time Net Promoter Score position?

A Full Time Net Promoter Score (NPS) role typically involves monitoring, analyzing, and improving a company's Net Promoter Score, which measures customer loyalty and satisfaction. People in this position regularly collect customer feedback, analyze trends, and work with different departments to develop strategies for enhancing customer experience. They may also be responsible for reporting NPS results to management and recommending actionable improvements based on data. This job is important for companies focused on long-term customer retention and brand advocacy.

What is the difference between Full Time Net Promoter Score vs Full Time Customer Service Representative?

AspectFull Time Net Promoter ScoreFull Time Customer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through NPSHandling customer inquiries, complaints, and support
Required SkillsData analysis, customer feedback interpretationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, primarily analyticalCall centers, retail, or office settings
Industry UsageCommon in customer experience and marketing rolesWidespread in customer support and service industries

While both roles involve customer interaction, the Full Time Net Promoter Score focuses on measuring and analyzing customer loyalty, whereas the Full Time Customer Service Representative directly interacts with customers to resolve issues. Understanding these differences helps organizations align their customer experience strategies effectively.

More about Full Time Net Promoter Score jobs
What are the most commonly searched types of Net Promoter Score jobs? The most popular types of Net Promoter Score jobs are:
What job categories do people searching Full Time Net Promoter Score jobs look for? The top searched job categories for Full Time Net Promoter Score jobs are:
Full Time Net Promoter Score jobs near you
Infographic showing various Full Time Net Promoter Score job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 49% Physical, 44% Hybrid, and 7% Remote job distribution, with an average salary of $111,761 per year, or $53.7 per hour.
Customer Service Associate

Customer Service Associate

Hertz

Midland, TX

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

117th of 139 rated vehicle equipment hire

Job description

The  Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $16.00/hr.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental   
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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