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Full Time Msp Help Desk Jobs (NOW HIRING)

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beachwood, OH · On-site

$55K/yr

Respond to client requests via phone, email, or in-person for help with hardware, software ... Professional Development Training Program * Full-time, in Office (8:30 AM to 5:30 PM, M-F) Powered ...

IT TechPros, Inc.

Help Desk Specialist II

Escondido, CA · On-site

$22 - $27/hr

Help Desk II technicians handle escalations from Help Desk I for issues that require greater ... Experience in an MSP or fast-paced support environment * Exposure to security best practices ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

... Full-time, non-exempt Pay Range: $24-$28/hr+++ and up based on experience PLUS full benefits ... MSP background a strong plus * Bilingual (English/Spanish) helpful given branch workforce ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$20.25 - $27.25/hr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Act as Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

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Full Time Msp Help Desk information

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$23.5K

$61.9K

$93K

How much do full time msp help desk jobs pay per year?

As of Jun 16, 2026, the average yearly pay for full time msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Msp Help Desk vs Help Desk Technician?

AspectFull Time Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged Service Provider (MSP) setting, remote and on-site supportCorporate or IT department, on-site and remote support
Industry UsagePrimarily in MSP companies providing IT support to multiple clientsIn various industries, supporting internal or external users

Full Time MSP Help Desk roles focus on supporting multiple clients within an MSP environment, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians work in diverse settings, supporting internal or external users, with similar certifications. The main difference lies in the client base and work environment, with MSP roles emphasizing multi-client support and Help Desk Technicians often supporting a single organization.

What cities are hiring for Full Time Msp Help Desk jobs? Cities with the most Full Time Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Full Time Msp Help Desk jobs? States with the most job openings for Full Time Msp Help Desk jobs include:
Full Time Msp Help Desk jobs near you

Help Desk Administrator

Winsor Consulting Group LLC

Tucson, AZ • On-site

Full-time

Posted 9 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and mentorship to Tier 1 staff. This position plays a key role in maintaining service quality and client satisfaction by ensuring technical issues are resolved efficiently and accurately. In addition to day-to-day support duties, this role may assist with internal and client-facing projects and must maintain clear, professional communication with both clients and internal teams.

Job Duties:
  • Provide advanced troubleshooting and resolution for escalated issues from Tier 1 technicians
  • Support and resolve issues related to: oWindows and macOS operating systems
  • Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, Intune) oNetworking fundamentals (LAN/WAN, DNS, DHCP, VPN, Wi-Fi)
  • Active Directory and Group Policy oVirtualization platforms (basic support for Hyper-V, VMware)
  • PC/laptop hardware and peripheral devices
  • Image, configure, and deploy workstations and laptops
  • Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage)
  • Maintain high levels of customer service and professionalism in all client communications
  • Participate in internal training and documentation efforts
  • Provide guidance, mentoring, and support to Tier 1 Help Desk staff
  • Identify recurring issues and recommend process or technical improvements
  • Perform remote support using remote desktop and RMM tools
  • Participate in the department’s oncall rotation to provide afterhours support as needed
    • Preferred Skills:
  • Strong working knowledge of Windows desktop OS and Microsoft 365
  • Familiarity with Exchange Online, Active Directory, and basic server administration
  • Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Experience with RMM and PSA tools (e.g., ConnectWise Automate/Manage)
  • Excellent troubleshooting and logical thinking skills
  • Ability to clearly document work and resolutions
  • Professional verbal and written communication skills
  • Ability to work independently and collaboratively within a team
  • Strong customer service orientation and attention to detail
  • Ability to represent Winsor Consulting in a professional manner, especially during onsite engagements
    • Experience:
  • 2 to 4 years of experience in a technical support role, preferably within a Managed Services Provider (MSP)
  • Experience handling Tier 2 or escalated support requests
  • Experience with remote desktop and remote support tools (e.g., ScreenConnect, TeamViewer)
  • Familiarity with scripting or automation tools is a plus
    • Education:
  • Associate's degree in information technology or equivalent experience. Bachelor's Degree in IT preferred.
  • Preferred Certifications CompTIA A+, Network+, Server+, Microsoft 365 Certified: Modern Desktop Administrator Associate

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