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MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Lake Elsinore, CA Job Type: Full-Time, Salary Compensation: $70,000 - $85,000 per year plus ... Help improve service desk workflows, ticket handling standards, SOPs, and client communication ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

... full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC

$40K - $50K/yr

... full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

... full-time Help Desk Lead to be the hero our customers need by directly assisting end users, often ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.

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Full Time Msp Help Desk information

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$23.5K

$61.9K

$93K

How much do full time msp help desk jobs pay per year?

As of Jul 15, 2026, the average yearly pay for full time msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Msp Help Desk vs Help Desk Technician?

AspectFull Time Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged Service Provider (MSP) setting, remote and on-site supportCorporate or IT department, on-site and remote support
Industry UsagePrimarily in MSP companies providing IT support to multiple clientsIn various industries, supporting internal or external users

Full Time MSP Help Desk roles focus on supporting multiple clients within an MSP environment, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians work in diverse settings, supporting internal or external users, with similar certifications. The main difference lies in the client base and work environment, with MSP roles emphasizing multi-client support and Help Desk Technicians often supporting a single organization.

What cities are hiring for Full Time Msp Help Desk jobs? Cities with the most Full Time Msp Help Desk job openings:
What are the most commonly searched types of Msp Help Desk jobs? The most popular types of Msp Help Desk jobs are:
What states have the most Full Time Msp Help Desk jobs? States with the most job openings for Full Time Msp Help Desk jobs include:
Full Time Msp Help Desk jobs near you

Help Desk Associate

Elliott-Lewis | Sautter Crane | AA Duckett

Philadelphia, PA

$17.50 - $23.75/hr

Full-time

Medical, Dental, Life, Retirement

Posted 15 days ago

Job description

Help Desk Associate 

This Help Desk Associate role is an internal role dedicated to supporting the employees of Elliott-Lewis and its family of companies. (Not an MSP role.)This role is in-person five days a week for a 40 hours work week located in 19154. This role also requires travel 10% of the time to our satelite offices.

About Company

Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Comprised of four sister companies, our IT team supports each line of business to ensure timely and accurate assistance.

Responsibilities

·         Serve as the first point of contact for our employees seeking help on IT matters.

·         Respond to Help Desk tickets in a timely, friendly, and professional manner.

·         Support employees through the full process of troubleshooting of their IT obstacles. Topics commonly include: PCs, computer accessories, Microsoft software, android and iPhone company issued cellphones, printers, external hard drives, file sharing, and web browsers.

·         Assist with password resets, basic system access, and two factor authentication software.

·         Escalate especially complex Help Desk inquiries to the appropriate IT Department member.

·         Prepare for new hire employees by preparing their workstation with appropriate hardware, software, and system access.

·         Collect assets back and disable account access when employees separate.

·         Share Help Desk Ticket trends with IT management to identify common problems.

·         Assist with maintaining inventory of IT hardware and software licenses.

·         Promote and adhere to all company security policies to ensure IT best practices are met.

Required Skills  

·         Entry level applicants welcomed to apply.

·         Must possess strong written and verbal communication skills.

·         Applicants must be detail-oriented and highly organized.

·         Ability to prioritize competing priorities.

·         Previous internship or work experience in customer service, or hospitality greatly valued for this role working with end users.

Preferred Skills 

·         Bachelors degree in Computer Sciences greatly valued but not required

·         Prior experience with Microsoft Suite including Outlook, Word, Excel, PowerPoint, and Teams

·         Prior experience working in an IT Help Desk Ticketing software system.

Physical Requirements

Regularly Required:

  • A high degree of mental effort  
  • Talk and hear 
  • Read both print and screens for extended periods of time 

o    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Frequently Required:

  • Walk and sit 

Occasionally Required:

  • Reach with hands and arms 
  • Lift 50 lbs. Max 
  • Stand and stoop, kneel, or crouch 
  • Gross and Fine Manipulation 
  • Climbing stairs  
    • Moderate – Loud level of volume environment.  

Compensation

  • Elliott-Lewis offers a robust compensation package including:
    • Competitive base salary,
    • Annual raises,
    • Annual bonuses,
    • 401k Retirement Plan with generous company match,
    • Two weeks’ vacation during first year at entry-level with more earned for greater tenure,
    • Sick Pay,
    • Medical / Health Insurance Plans,
    • Dental coverage,
    • Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.

We recognize that great talent can come from a variety of backgrounds.  We are an equal opportunity employer committed to affirmative action and diversity.  Background, MVR checks, and drug tests are performed for all positions. 

Equal Opportunity Employer including Disability/Vets

Employment Type: FULL_TIME

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