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Full Time Ivr Tester Jobs (NOW HIRING)

Infosys

NICE CXOne Support Engineer

Jacksonville, FL · On-site

... coding practices, testing methodologies, and technical solutions, thereby enriching team ... Knowledge of ACD, IVR, Studio scripting, skill-based routing, queue management, omnichannel routing ...

prometric

Traveling Test Center Manager

Exeter, NH

$18 - $21.25/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Vacation AVAILABLE SCHEDULE: * Full-time + * Schedule: The site may be open Monday through Saturday ...

prometric

Traveling Test Center Manager

Burlington, MA

$19.25 - $22.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Vacation AVAILABLE SCHEDULE: * Full-time + * Schedule: The site may be open Monday through Saturday ...

prometric

Traveling Test Center Manager

Methuen, MA · On-site

$18.50 - $22/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Vacation AVAILABLE SCHEDULE: * Full-time + * Schedule: The site may be open Monday through Saturday ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Prometric

Traveling Test Center Manager

Exeter, NH · On-site

$23.30/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... Vacation AVAILABLE SCHEDULE: * Full-time + * Schedule: The site may be open Monday through Saturday ...

Infosys Limited Digital

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... code, testing techniques, and support activities to enrich the knowledge base and assist other ... Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the ...

Infosys

Genesys Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

... code, testing techniques, and support activities to enrich the knowledge base and assist other ... EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ...

Infosys

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text ...

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Full Time Ivr Tester information

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$10

$38

$62

How much do full time ivr tester jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for full time ivr tester in the United States is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $50.72 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ivr Tester vs Part Time Ivr Tester?

AspectFull Time Ivr TesterPart Time Ivr Tester
Work HoursTypically 40 hours/week, full-time scheduleFewer hours, flexible schedule
CertificationsOften requires basic testing certifications and VoIP knowledgeSimilar certifications, but less experience often acceptable
Work EnvironmentOffice or remote, within a team settingRemote or freelance, independent work
Industry UsageCommon in telecom and VoIP service providersUsed by smaller firms or as supplemental work

Full Time Ivr Testers work regular hours and are employed full-time, often with benefits, while Part Time Ivr Testers have flexible schedules and may work on a freelance basis. Both roles require similar skills and certifications, but full-time positions typically demand more experience and consistent availability.

What is a full time IVR tester?

A full-time IVR tester is a professional responsible for evaluating and ensuring the functionality of Interactive Voice Response (IVR) systems. They test call flows, voice prompts, and system responses to identify issues, often using testing tools and scripts, and typically work on a set schedule with a focus on quality assurance in telecommunication environments.
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Full Time Ivr Tester jobs near you
Infographic showing various Full Time Ivr Tester job openings in the United States as of September 2026, with employment types broken down into 52% Full Time, 45% Part Time, and 3% Contract. Highlights an 56% Physical, 1% Hybrid, and 43% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

Contact Center System Administrator

Tampa, FL • Remote

Suncoast Credit Union
Commercial Banking • 501 - 1,000 employees
Learn more about Suncoast Credit Unionexternal

$62K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Suncoast Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview

Compensation: $62,000 - $92,000 based on experience and credentials 

Location Type: Remote (candidate must reside in FL)

Position Type: Full Time 

Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed  

The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.


Responsibilities
  • Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
  • Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
  • Lead the administration and enhancement of agent assist tools and integration with knowledge systems
  • Oversee and fine-tune Pindrop integrations for secure voice authentication
  • Lead the root cause analysis of critical system issues, coordinating across departments and vendors
  • Own complex configuration changes and perform advanced system troubleshooting
  • Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
  • Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
  • Manage Teams voice users, phone number assignment, routing policies, and system settings
  • Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
  • Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
  • Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
  • Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
  • Provide strategic input on technology improvements and platform roadmaps
  • Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
  • Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
  • Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge
  • Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills

  • AI & Machine Learning 
  • Analytics 
  • Customer Service  

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Qualifications:
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills

  • AI & Machine Learning 
  • Analytics 
  • Customer Service  

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. 

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Education:UNAVAILABLEEmployment Type: FULL_TIME

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