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Full Time Inmate Call Monitoring Jobs in Irving, TX

3 Day Blinds

Escalations Specialist

Dallas, TX

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

ValorVIP

Call CenterCollections Representative

Dallas, TX

$15.25 - $19.75/hr

... * Follow-Up : Monitor and follow up on missed payments and broken promises to pay. * Account ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

City of Forney

Communications Officer

Forney, TX · On-site

$49K - $69K/yr

Gathers, analyzes, and reports critical call information to officers and firefighters; maintains ... monitor jail operations; maintain and update jail log; coordinate inmate packets; deliver meals ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Irving, TX?

For Full Time Inmate Call Monitoring jobs in Irving, TX, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Irving, TX look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Irving, TX are:

What cities near Irving, TX are hiring for Full Time Inmate Call Monitoring jobs?

Cities near Irving, TX with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Irving, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Associate - Remote

3 Day Blinds

Dallas, TX

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? 

Position Overview

As a Customer Care Resolution Associate, you will ensure both internal and external customers receive the superior experience that our company is committed to delivering by anticipating their needs and exceeding their expectations. You will leverage your superior product and process knowledge to resolve incoming inquiries and requests quickly and efficiently. A successful Resolution Associate is able to skillfully operate within established parameters but has the confidence to think outside the box to present creative and effective solutions. Above all, they remain empathetic and focused on a successful outcome – regardless of how challenging the situation is that they are in.

What you'll do

  • Provide high caliber support to our sales team of Design Consultants and Installers.
  • Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
  • Provide valuable insight to improving overall client experience through constant feedback.
  • Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
  • Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
  • Delight the client by exceeding expectations with their window covering needs

Who you are

  • Able to identify and execute resolution on a variety of customer service issues in a prompt manner
  • Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
  • A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
  • Adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional written and verbal communicator
  • Detail-oriented, flexible, and able to multitask in a fast paced environment
  • Focused on providing exceptional service to both internal and external customers
  • Comfortable with computers, with an ability to navigate multiple systems at once
  • High school diploma or equivalent work experience
  • Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
  • Experience in a Customer Service based role
  • Strong communication skills
  • Proficient in Microsoft Office technology
  • Experience in a call center environment is preferred

What's in it for you?

  • Hourly rate range: $18.00 - $19.50
  • In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
  • We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
  • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
  • Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
  • This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use

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