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Full Time Inmate Call Monitoring Jobs in Florida

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

Manage numerous inbound and transferred calls promptly from your dual-monitored workstation ... Flexible scheduling - Both Part-time & Full-time shifts available! * Health (Medical, Vision ...

Training provided

Absolute Staffers

Radiology Technician

Marianna, FL

$35.09 - $38.09/hr

This is a stable, full-time contract position with a structured schedule and consistent hours ... Director to ensure monitoring and evaluation activities are completed * Work with an inmate ...

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Full Time Inmate Call Monitoring information

What's the highest paying job a felon can get?

Full Time Inmate Call Monitoring jobs typically offer moderate pay, often ranging from minimum wage to slightly above, depending on the employer and location. Higher-paying jobs for felons generally include skilled trades, construction, or specialized certifications, but these vary based on individual circumstances and legal restrictions.

How much money is a 15-minute jail call?

Full Time Inmate Call Monitoring professionals often track call costs, which typically range from $0.10 to $0.25 per minute, making a 15-minute jail call cost approximately $1.50 to $3.75. The actual charge depends on the facility's phone service provider and call rates, which staff monitor to ensure compliance and security.

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What jobs make $1,000,000 a year?

Full Time Inmate Call Monitoring jobs typically do not pay $1,000,000 annually. Most high-earning jobs reaching that level include CEOs, investment bankers, hedge fund managers, and certain entrepreneurs, often requiring extensive experience, advanced degrees, or ownership of successful businesses. These roles usually involve leadership, financial expertise, or ownership stakes rather than monitoring or correctional work.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What job makes $10,000 a month without a degree?

Full Time Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but these usually require experience, certifications, or a strong network rather than a formal degree. Most jobs paying this much are either in management, sales, or involve owning a business.
What are the most commonly searched types of Inmate Call Monitoring jobs in Florida? The most popular types of Inmate Call Monitoring jobs in Florida are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in Florida? For Full Time Inmate Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Florida look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Full Time Inmate Call Monitoring jobs? Cities in Florida with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Florida as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution.

LSA Customer Service Team Lead

Seacoast Service Partners

Orlando, FL • On-site

$27 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

LSA Customer Service Team Lead
Residential HVAC & Plumbing
Seacoast Service Partners
Location: Orlando, FL - 100% In-Office (No Remote or Hybrid)
Pay: $27.00 - $35.00 per hour + incentive compensation
Job Type: Full-time, Non-Exempt (Hourly)
Reports To: Shared Services Manager
About Seacoast Service Partners
Seacoast Service Partners (SSP) is a growing, PE-backed residential home services platform transforming the plumbing and HVAC industry with leading partners across Florida. We're building a centralized customer care function to support our family of brands, and we're hiring a hands-on LSA Customer Service Team Lead to help stand it up and run it.
Our Core Values guide everything we do:
  • Working Together - We are people who care about improving lives and our communities.
  • Safety Above All - We are dedicated to creating a safe workforce and workplace for every team member.
  • Integrity & Trust - We deliver the highest quality services to solve our customers' toughest challenges.
  • Results & Growth - We are committed to continuously striving for profitable growth and reinvestment in the future.
Position Summary
LSA Customer Service Team Lead supports the day-to-day performance, quality, and development of a small Customer Service Representative (CSR) team (3-5 people) handling inbound and outbound communications across our home services operating companies. This role focuses on floor-level coaching, call quality, training reinforcement, and keeping the team on track-while also taking overflow calls as needed. The Team Lead reports to the Shared Services Manager, who provides broader oversight and handles higher-level responsibilities.
What You'll Own
Team Leadership & Development
  • Assist with CSR onboarding and reinforce training on systems, scripts, and brand standards
  • Support onboarding of new CSRs and reinforce training on systems, scripts, and brand standards
  • Coach and develop the team through 1:1s, call reviews, and group huddles
  • Build and maintain call scripts, SOPs, objection-handling guides, and training materials
  • Answer inbound calls as needed to support the team during peak volume
  • Provide real-time coaching and feedback to help CSRs stay on track and grow

Quality Assurance & Call Monitoring
  • Monitor live and recorded calls daily using RingCentral
  • Score calls against a defined QA rubric covering greeting, discovery, booking, and closing
  • Deliver timely, actionable feedback and track coaching follow-through
  • Identify systemic issues (script gaps, routing errors, training needs) and escalate with recommended fixes

Google LSA Compliance & Lead Management
  • Maintain Google Guaranteed / Local Services Ads accreditation across all managed accounts
  • Review LSA leads daily and dispute invalid, spam, or out-of-area leads within Google's response window
  • Track LSA lead-to-booking conversion and surface quality issues back to marketing
  • Keep all compliance documentation (licensing, insurance, background checks) current

Performance Reporting & Analytics
  • Build and maintain KPI dashboards covering booking rate, average handle time (AHT), CSAT, abandonment rate, and first-call resolution
  • Produce weekly and monthly performance reports for the leadership team
  • Present insights, trends, and recommended actions in regular operations reviews

Systems & Technology
  • Manage CSR workflows, dispatch handoffs, and job creation in ServiceTitan
  • Maintain CRM data hygiene, pipeline accuracy, and lead status discipline
  • Configure and troubleshoot RingCentral call flows, IVRs, call queues, and reporting
  • Partner with the marketing team on lead routing, call tracking, and attribution accuracy
Key Performance Indicators
You will be measured on:
  • Google LSA accreditation and Google Guaranteed status maintained at all times
  • Customer satisfaction (CSAT) rating of 4.8 / 5.0 or higher
  • Booking conversion rate at or above target
  • Average speed to answer under 30 seconds
  • Call abandonment rate under 5%
  • First-call resolution at 85% or higher
  • 100% of CSRs receive QA-scored calls each month
Required Qualifications
  • 2+ years in a call center or high-volume customer service environment
  • Experience in a team lead, senior CSR, or coaching role is a plus
  • Familiarity with ServiceTitan or similar field service software (preferred)
  • Familiarity with RingCentral or similar phone/VoIP system
  • Experience working with a CRM or customer management system
  • Basic familiarity with Google Local Services Ads is a plus; willingness to learn is required
  • Strong written and verbal communication skills
  • Proficiency in Google Sheets or Excel for reporting and analysis
  • Proven ability to coach, develop, and retain front-line team members
  • High school diploma or equivalent required
  • Ability to work 100% on-site at our Cape Coral/Fort Myers office (this is not a remote or hybrid role)
Preferred Qualifications
  • Experience in home services (plumbing, HVAC, electrical, or similar trades)
  • Background in training design, QA frameworks, or call coaching methodologies
  • Familiarity with call tracking and attribution platforms
  • Experience in a multi-location or private-equity-backed operating environment
  • Bilingual English/Spanish
What We Offer
  • Hourly pay of $27.00 - $35.00 plus incentive compensation (direct commission + team performance override, with potential to earn an additional $12,000 - $15,000 annually)
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Clear growth path in a scaling, PE-backed home services platform
  • Opportunity to build a centralized call center from the ground up with executive support and real budget
To Apply
Apply directly through Indeed with your resume. In your application, please share a specific call center KPI you've improved and how you did it.
Seacoast Service Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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