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Full Time Inmate Call Monitoring Jobs in Florida

Pasco County, FL

Corrections Officer

New Port Richey, FL · On-site

$62K/yr

... inmate safety and supervising and monitoring civilian personnel within the units. Apply now to ... full-time as a sworn officer in another state? Out of State Officer Requirements: your answer is ...

CFG Health

Medical Director Physician

Frostproof, FL · On-site

Conducts "Doctor Sick Call" to examine and treat those inmate patients requesting care and who ... Monitors all referrals to outside health care facilities for appropriateness, quality and ...

Pinellas County, FL - Sheriff's Office

Dentist

FL · On-site

$190K/yr

Pinellas County, FL Job Type: Full Time Job Number: 202600037 Bureau: Support & Health Services ... of inmate dental conditions; monitoring and evaluating the dental health program and dental ...

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Florida

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Florida? The most popular types of Inmate Call Monitoring jobs in Florida are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in Florida? For Full Time Inmate Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Florida look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Full Time Inmate Call Monitoring jobs? Cities in Florida with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution.

Customer Care Expert

Select Portfolio Servicing, Inc.

Jacksonville, FL • On-site

$14.50 - $19.50/hr

Full-time

Re-posted 12 days ago

Select Portfolio Servicing rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE's primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.
Summary of Position:
  • In office, full time position with the ability to work remotely if certain performance and attendance criteria is met
  • Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service
  • Accurately and promptly execute transactions, such as payments, billing and account changes
  • Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation
  • Explain financial and non-financial information effectively including Tax, Insurance and Escrow
  • Resolve account delinquency by collecting payments as needed
  • Communicate loss mitigation options and decisions to customers
  • Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties
  • Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings
  • Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team

Position Requirements:
Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.
  • Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed
  • Able to work a full-time schedule, with regular and punctual attendance
  • A proven record of timeliness and availability in assisting customers
  • Excellent customer service and or sales skills
  • Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer
  • Proven ability to multi-task, listen and type or talk and type notes
  • Effective listening, problem solving and negotiating skills
  • Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work
  • Proven record of dependability with excellent time management and the ability to self-manage
  • Work toward minimal guidance and supervision
  • Proven ability to handle stressful situations and effectively manage a high-volume workload
  • Willing to work in a call center environment with heavy customer interaction via telephone
  • Proven ability to take feedback, instruction and follow rules

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