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Full Time Flow Call Center Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Role Description This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the ...

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$16 - $20/hr

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for Our Governors Ave. Offices Located in Dover, DE. No late evenings, no major holidays ...

Dabella

Call Center

Boise, ID

$20 - $21/hr

This is a full-time position 35 hours a week plus opportunities to work overtime if available ... Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing?

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic. What you ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location ... Coordinate with dental staff to ensure smooth patient flow and care * Follow HIPAA guidelines and ...

Dabella

Call Center

Call, TX

$20.50/hr

This is a full-time position with 35 hours a week plus opportunities to work overtime if available ... Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing?

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All JobsFull Time Flow Call Center Jobs

Full Time Flow Call Center information

See salary details

$29.5K

$63.8K

$109.5K

How much do full time flow call center jobs pay per year?

As of Jun 17, 2026, the average yearly pay for full time flow call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Flow Call Center vs Customer Service Representative?

AspectFull Time Flow Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, varied
Industry UsageCommon in telecommunications, finance, techCommon across retail, healthcare, services
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

Full Time Flow Call Center agents typically work in high-volume, team-based call center environments, focusing on technical support or sales. Customer Service Representatives work in diverse settings, providing direct customer assistance. Both roles require similar credentials and are essential in customer-facing industries, but differ mainly in scope and environment.

More about Full Time Flow Call Center jobs
What cities are hiring for Full Time Flow Call Center jobs? Cities with the most Full Time Flow Call Center job openings:
What are the most commonly searched types of Flow Call Center jobs? The most popular types of Flow Call Center jobs are:
What states have the most Full Time Flow Call Center jobs? States with the most job openings for Full Time Flow Call Center jobs include:
What job categories do people searching Full Time Flow Call Center jobs look for? The top searched job categories for Full Time Flow Call Center jobs are:
Full Time Flow Call Center jobs near you
Infographic showing various Full Time Flow Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 4% As Needed, 86% Full Time, 6% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Supervisor

Call Center Supervisor

Illinois State Credit Union

Bloomington, IL • On-site

$20 - $23/hr

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
Illinois State Credit Union
Bloomington-Normal, Illinois
Call Center Supervisor
Reports To: Branch Operations Manager
Position Type: Full-Time
Compensation: $20.00 - $23.00 / hr + commission eligibility
About Us
Illinois State Credit Union (ISCU) is a member-owned financial cooperative serving roughly 18,000 members across five branches in Illinois. We exist to help our members reach their financial goals, and we believe the way we make people feel is the most powerful product we offer. Every team member plays a part in delivering that experience.
About the Role
The Call Center Supervisor leads the day-to-day operation of our call center, the heart of ISCU's virtual branch. You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You'll take calls alongside your team during peak volume, short staffing, or whenever the need arises, so you stay close to the member experience and lead from the front. Beyond the phones, you'll partner with branch operations to oversee our mobile app and online banking, since those digital channels are part of the same virtual branch your team supports. You'll coach the team toward strong service and referral behavior, keep staffing aligned with call volume, and reinforce our consultative, service-forward culture while holding everyone accountable for both service standards and growth goals.
What You'll Do
  • Oversee daily call center activity and make sure coverage matches call volume and member demand.
  • Monitor service levels, hold times, abandonment rates, and call quality against department standards.
  • Provide real-time and scheduled coaching on accuracy, service, problem-solving, and referral behavior.
  • Resolve escalated member calls and lead service recovery to a clear resolution.
  • Take calls directly during peak volume, staffing gaps, or whenever the need arises to keep service levels strong.
  • Conduct daily huddles, weekly one-on-ones, and performance reviews.
  • Monitor staff call for service quality and document findings for coaching and reporting.
  • Manage staffing schedules, breaks, and schedule adherence to keep the queue covered.
  • Ensure member authentication, fraud prevention, and regulatory compliance on every call.
  • Support the onboarding, training, and ongoing development of call center staff.
  • Partner with branches, lending, and back-office teams to resolve member issues and hand off opportunities.
  • Partner with branch operations to oversee the mobile app and online banking as part of ISCU's virtual branch, supporting members across digital channels.
  • Track and report key metrics, including service level, quality scores, referrals, and other call center indicators.
  • Lead by example in member service, referral generation, and cross-sell.
What You Bring
  • Prior supervision or team-lead experience required (in a call center strongly preferred).
  • Call center experience required.
  • Financial services or credit union experience preferred but not required.
  • A track record of coaching, developing, and holding a team accountable to performance goals.
  • Strong verbal and written communication.
  • Comfort with call center technology, including call monitoring systems and customer relationship managers, plus scheduling tools and basic performance reporting.
  • Familiarity with digital banking channels such as mobile and online banking, or the ability to ramp up quickly.
  • Willingness to take calls directly when the need arises.
  • High school diploma or equivalent required; relevant post-secondary education or certifications a plus.

Requirements
  • Prior supervision or team-lead experience required (in a call center strongly preferred).
  • Call center experience required.
  • Financial services or credit union experience preferred but not required.
  • A track record of coaching, developing, and holding a team accountable to performance goals.
  • Strong verbal and written communication.
  • Comfort with call center technology, including call monitoring systems and customer relationship managers, plus scheduling tools and basic performance reporting.
  • Familiarity with digital banking channels such as mobile and online banking, or the ability to ramp up quickly.
  • Willingness to take calls directly when the need arises.
  • High school diploma or equivalent required; relevant post-secondary education or certifications a plus.

Salary Description
$20-$23 Hour

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