ZipRecruiter

Log In

2

Full Time Director Patient Experience Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All Jobsfull time JobsFull Time Director Patient Experience Jobs

Full Time Director Patient Experience information

See salary details

$33.5K

$121.3K

$174K

How much do full time director patient experience jobs pay per year?

As of Sep 5, 2026, the average yearly pay for full time director patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Director Patient Experience vs Full Time Patient Services Manager?

AspectFull Time Director Patient ExperienceFull Time Patient Services Manager
ResponsibilitiesOversees overall patient experience strategies, improves patient satisfaction, manages patient feedback programsManages daily patient services operations, handles patient complaints, coordinates service delivery
Required CredentialsBachelor's degree, healthcare experience, leadership skillsBachelor's degree, healthcare or customer service background
Work EnvironmentStrategic planning, leadership meetings, cross-department collaborationFrontline patient interaction, staff supervision, operational tasks

The Full Time Director Patient Experience focuses on strategic initiatives to enhance overall patient satisfaction, while the Full Time Patient Services Manager handles daily operational tasks and immediate patient concerns. Both roles require healthcare knowledge and strong communication skills, but differ in scope and level of responsibility.

What does a full time director of patient experience do?

A full-time director of patient experience oversees initiatives to improve patient satisfaction, communication, and overall care quality within a healthcare organization. They analyze patient feedback, develop strategies to enhance service delivery, and collaborate with clinical and administrative teams to implement improvements, often utilizing tools like surveys and data analysis. Strong leadership, communication skills, and knowledge of healthcare policies are essential for this role.
More about Full Time Director Patient Experience jobs

What states have the most Full Time Director Patient Experience jobs?

States with the most job openings for Full Time Director Patient Experience jobs include:

What job categories do people searching Full Time Director Patient Experience jobs look for?

The top searched job categories for Full Time Director Patient Experience jobs are:

Full Time Director Patient Experience jobs near you
Infographic showing various Full Time Director Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Associate Director of Patient Experience

Essen Medical Associates

Bronx, NY • On-site

$75K - $85K/yr

Full-time

Re-posted 19 days ago

Essen Health Care rating

4.6

Company rating: 4.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.
Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.
Job Summary
Position Title: Associate Director of Patient Experience
Reports To: Senior Director, Office of Patient Experience & Records
Position Summary: The Associate Director of Patient Experience provides leadership and operational oversight for the Patient Experience team at Essen and its subsidiaries. The role ensures all grievances, inquiries, and feedback are addressed in a timely, compliant, and compassionate manner. This position is accountable for managing the patient experience inbox, monitoring surveys and feedback data, executing trainings, conducting site observations, and supporting team development. The Associate Director fosters a culture of servant leadership, empathy, and accountability to improve the overall patient journey, while partnering with clinical and operational leaders to drive systemic improvements in service quality and patient satisfaction.
Responsibilities
Leadership & Oversight
  • Supervise and support Patient Experience Specialists, ensuring timely, accurate, and empathetic grievance handling.
    • Manage departmental workflows, including oversight of the patient experience inbox and grievance tracking system.
    • Model servant leadership, promoting accountability, collaboration, and a patient-centered culture.

Patient Advocacy & Service Recovery
  • Oversee grievance and complaint resolution in compliance with CMS and Joint Commission standards.
    • Partner with clinical and operational leaders to address escalated concerns and ensure resolution strategies restore patient trust.
    • Maintain open communication with patients and families to reinforce confidence in care delivery.

Training & Development
  • Design and deliver training programs on empathy, communication, de-escalation, and service recovery.
    • Conduct site observations to assess staff-patient interactions and provide constructive coaching.
    • Mentor staff and support onboarding of new employees to reinforce patient-centered practices.

Data Monitoring & Reporting
  • Monitor patient satisfaction surveys (CG-CAHPS, Press Ganey, Qualtrics) and analyze trends.
    • Generate reports and present findings to leadership with actionable insights for improvement.
    • Collaborate with Quality and Compliance to ensure alignment between patient experience and organizational performance goals.

Culture & Engagement
  • Serve as a visible leader across care sites, fostering empathy, inclusivity, and respect.
    • Celebrate staff who receive positive patient feedback and contribute to recognition programs.
    • Drive initiatives that build a culture of continuous improvement in the patient experience

Qualifications
Education
  • Bachelor's degree in Healthcare Administration, Business, Nursing, or related field (R)
  • Master's degree (MHA, MPH, MBA, or related) (P)

Skills
  • Communicates effectively with empathy, compassion, and diplomacy (R)
  • Conflict resolution and service recovery expertise (R)
  • Proficient in Microsoft Office Suite (R)
  • Experience with survey platforms (Qualtrics, Press Ganey) (P)
  • Knowledge of EHR systems (ECW, ECares) (P)
  • Strong data analysis and reporting skills (R)

License/Certification
  • Certified Patient Experience Professional (CPXP) (P)

Work Experience
  • Minimum 5 years in patient experience, patient relations, or healthcare leadership (R)
  • Prior supervisory or management experience in a healthcare setting (R)
  • Demonstrated success in implementing patient-centered improvement initiatives (R)

Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

What Essen Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply