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Full Time Dcim Jobs (NOW HIRING)

Sunbird Software Inc.

Key Account Manager

Daly City, CA · On-site

Job Type: Full-time WHY SUNBIRD? * We are all about delighting our clients and live/breathe the end ... Read on for additional details about this opportunity to join our amazing team! - What is DCIM ...

ACT1 Federal

Financial Systems Analyst (DTRA)

Arlington, VA · On-site

$98K - $134K/yr

Contingent Schedule (FT/PT): FT Travel Required: NA Shift: 1st Remote Type: On-site Clearance ... DCIM) System, Integrated Business Framework - Data Alignment Portal (IBF-DAP) reporting. * Perform ...

ACT1 Federal

Financial Systems Analyst (DTRA)

Arlington, VA · On-site

$98K - $134K/yr

Contingent Schedule (FT/PT): FT Travel Required: NA Shift: 1st Remote Type: On-site Clearance ... DCIM) System, Integrated Business Framework - Data Alignment Portal (IBF-DAP) reporting. * Perform ...

ACT1 Federal

Financial Systems Analyst (DTRA)

Arlington, VA

$98K - $134K/yr

Contingent Schedule (FT/PT): FT Travel Required: NA Shift: 1st Remote Type: On-site Clearance ... DCIM) System, Integrated Business Framework - Data Alignment Portal (IBF-DAP) reporting. * Perform ...

New York City School Construction Authority

$131K - $223K/yr

... DCIM) to guide the design of low carbon new and existing schools. NYC has a mandate to design all ... years of full time, architectural and/or engineering experience on major building projects ...

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Full Time Dcim information

What is the difference between Full Time Dcim vs Data Center Technician?

AspectFull Time DcimData Center Technician
CredentialsOften requires certifications like CompTIA Server+, Data Center Certified TechnicianTypically requires similar certifications, such as CompTIA A+ or Network+
Work EnvironmentInvolves managing data center infrastructure, monitoring systems, and ensuring operational efficiencyFocuses on installing, maintaining, and troubleshooting hardware and network equipment in data centers
Employer & Industry UsageUsed by data center operators, IT service providers, and large enterprisesCommonly employed by data center facilities, IT support companies, and telecom providers

Both roles are integral to data center operations, with Full Time Dcim focusing on infrastructure management and oversight, while Data Center Technicians handle hands-on hardware and network maintenance. The roles often overlap in skills and certifications, but differ mainly in scope and responsibilities.

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Full Time Dcim jobs near you
Technical Support Analyst

Technical Support Analyst

Sunbird Software Inc.

Sioux Falls, SD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Using a ticketing system - submitting, updating, closing tickets in a timely fashion.
  • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
  • Setup and configure Sunbird's DCIM suite including dcTrack and Power IQ.
  • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
  • Analyze, scrub and migrate data from current source to DCIM database.
  • Develop and enhance documentation to enrich a customer's experience.
  • Assist with software testing when new features and fixes are completed by engineering team.
  • Facilitate timely resolution of customers' issues by logging and maintaining resolution status in corporate tracking system working under supervision.
  • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird's software suite enhancements.
  • Editing and working with AutoCAD and Visio drawings.
  • Create and/or edit models under supervision.
  • Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS
  • Associates degree in a technical discipline or equivalent experience.
  • One year experience providing customer support for a technical environment.
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
  • Demonstrated basic technical knowledge of:
    • Computer hardware (rack servers, PDUs, and cabling)
    • Windows 7 / Windows 10
    • MS Excel xls/csv file creation
  • Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt/multi-task/manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required.
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
  • Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
  • Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
  • General database SQL knowledge

Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time
WHY SUNBIRD?
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
  • We have amazing PTO Policy that allows you to take care of yourself and your family
  • We offer medical, dental, vision and life insurance to eligible employees
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Work from home

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