ZipRecruiter

Log In

2

Full Time Customer Service Jobs in Springfield, MA

Carmax

Customer Specialist - Full Time

Hartford, CT

$19 - $28.50/hr

Deliver exceptional customer service by guiding customers through sales, appraisals, test drives ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

previous page

Showing results 41-60

All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Springfield, MA

Full Time Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do full time customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Full Time Customer Service jobs?

Cities near Springfield, MA with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

FT Customer Service Representative

Planet Fitness

Enfield, CT • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 601 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Full - Time Monday- Friday: Starting at $17.00 per hour.

Hours: Saturday and Sunday- 9 am to 5 PM, Monday and Tuesday - 5 pm to 10pm, Friday 3 pm to 9:15 pm 

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. 

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.  

  •  We Are Accountable – Self-starters who pursue excellence.
  •  We Are Driven – Problem solvers who deliver results.
  •  We Are Passionate – Positive energy with a real desire to help others.
  •  We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

  • Growth Opportunities over 90% of our management team started as an entry level team member!
  • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
  • Shift-differential pay for select shifts
  • PTO for all employees
  • 401K Retirement Fund (Employer match up to 4%!)
  • Health Insurance Options including Health, Dental, Vision, family life insurance, and more
  • Basic Life Insurance & Short-Term Disability I00% Company Paid!
  • Employee Assistance Program
  • Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

  • Answer phones in a friendly manner using information script
  • Greet members, sign up and tour new members, and log amenities.
  • Respond to member questions and concerns in a timely and professional manner
  • Process beverage or merchandise purchases through the point of sale system
  • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
  • Provide a clean, sanitized and safe club environment.

Job Requirements:

  • Customer service experience
  • High school diploma/GED equivalent preferred
  • Must be 18 years of age or older
  • Basic computer proficiency

Physical Demands:

  • Frequent lifting, carrying, pushing, and pulling
  • Must be able to lift up to 75 lbs.
  • Will encounter cleaning chemicals during shift
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Continual reaching with hands/fingers/arms during shift

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

View All Planet Fitness Jobs

Apply