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Full Time Customer Service Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U ... S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ...

Circle K Stores, Inc.

Team Member

Whately, MA · On-site

$16.75 - $22.50/hr

Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Shift Availability Days & Evenings Time Type Full time Customer Service Representative We want you to join our team as a Customer Service ...

Circle K Stores, Inc.

Team Member

Whately, MA · On-site

$16.75 - $22.50/hr

Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Shift Availability Days & Evenings Time Type Full time Customer Service Representative We want you to join our team as a Customer Service ...

Circle K

Team Member

Whately, MA

$16.75 - $22.50/hr

Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to ...

Circle K

Team Member

Whately, MA

$16.75 - $22.50/hr

Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to ...

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All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Springfield, MA

Full Time Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do full time customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Full Time Customer Service jobs?

Cities near Springfield, MA with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Customer Service/Sales Service

Greenough Packaging & Maintenance Supplies, Inc. dba: Greeno Supply

West Springfield, MA • On-site

Full-time

Retirement

Re-posted 27 days ago

Job description

Company Description
Greeno Supply is a distributor of shipping, industrial packaging, safety, office, break room, janitorial, cleaning, and facility maintenance supplies. From our offices in New England our sales & professional services teams provide hands on solutions for our customers throughout the Northeastern United States.
Job Description
Great Customer Service is the most important part of our business, and we are looking for someone to join our team.
Our employees enjoy our working environment. Our oldest employee has been with us for 41 years.
We have a great entry level opportunity for the right person which could turn into a long term career.
EXTENSIVE TRAINING PROGRAM AVAILABLE.
Inbound Customer Service includes sales activity where the customer has contacted us with their needs. Outbound Customer Service would include all sales activities calling out to customers on our companies' behalf.
This position is full time with benefits, a great dynamic working environment, and a Simple IRA retirement plan and can lead to advancements into other jobs at our company like sales, purchasing, distribution, etc.
Greenough Packaging and Maintenance Supplies, Inc. (Greeno Supply) is technology savvy distributor of business to business supply items - over 60,000 as seen on www.greenosupply.com, including:
  • safety,
  • break-room,
  • janitorial & cleaning
  • shipping & industrial packaging
  • office supplies
  • and facility maintenance supplies.

Greeno serves customers from a broad range of markets throughout the United States including:
  • manufacturing,
  • education,
  • property management,
  • retail,
  • medical,
  • fulfillment,
  • commercial cleaning
  • and distribution.

Our office has a fast paced, high energy environment where attention to detail, accuracy and speed are essential and required attributes to succeed in our organization.
Our current team is a great group of people, and our work environment is friendly and inviting.
Responsibilities of this position include but are not limited to:
  • Ability to work in a fast-paced work environment
  • Contact vendors for quotes an various supply items as needed
  • Help update company web site and Amazon store listings
  • Communicate with web and Amazon customers to assist them in ordering
  • Answer phone calls, take orders, directs calls to appropriate individuals
  • Process account payable and invoicing
  • Assist outside sales force with quoting, vendor questions, inventory questions, etc.
  • Assist walk-in customers with taking orders, pick-up orders and product questions.
  • Manages phone requests and inquiries in a helpful and professional manner.
  • Assist with account collections as needed
  • Take initiative to bring sales inquiries to a successful conclusion
  • Communicate with owners, inside staff, salespeople, vendors to provide smooth order conclusion and experience for the customer
  • Provide office support including order entry, sales assistance, sorting of mail, filing, and scanning, plus.
  • Communicate customer needs with purchasing, sales, and distribution staff
  • Learn and become proficient using the company computer program, DDI Inform.
  • Ability to work proficiently with computer programs including Work, Excel, and Outlook.
  • Ability to multitask and handled detail oriented questions and tasks
  • Ability to learn (on a continual basis) the supplies, supply attributes, and supply benefits we represent. Training provided.
  • Make out going sales calls as directed by the sales manager, re: company promotions, upsells, etc.

Requirements:
  • Must have strong interpersonal skills to effectively communicate with both our internal staff, vendors and customers.
  • Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact and professionalism, cooperation, and persistence.
  • Ability to prioritize work activities based on customer needs.
  • Ability to think and react quickly, decisively, and effectively especially in a situations where things are happening very quickly.
  • Associate's degree preferred, plus two to five years of related work experience, preferably within a customer service / sales, or technical work environment.
  • Proficient computer skills within the following applications: Microsoft Word, Excel, Outlook and Internet business application usage.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Required experience:
  • Customer Service and Inside Sales: at least 4 years
  • Would consider recent college graduates

Required license or certification:
  • Driver's License Required

Job Type: Full-time
Required education:
  • Associate Degree or some college preferred

Job Type: Full-time
Salary/Compensation: Please include compensation requirements with your resume.
Qualifications
  • positive attitude
  • detail-oriented
  • ability to work independently
  • assertive
  • team-player
  • fast learner
  • sense of urgency
  • feels a sense of pride and satisfaction when they help customers find what they need

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply