ZipRecruiter

Log In

2

Full Time Customer Service Representative Jobs in Santa Rosa, CA

U-Haul

Customer Service / Lot Attendant

Santa Rosa, CA · On-site

$18.21 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service / Lot Attendant

Santa Rosa, CA · On-site

$18.21 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

previous page

Showing results 41-60

All JobsCustomer Service Representative JobsFull Time Customer Service Representative JobsFull Time Customer Service Representative Jobs in Santa Rosa, CA

Full Time Customer Service Representative information

See Santa Rosa, CA salary details

$10

$20

$29

How much do full time customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time customer service representative in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Many companies require full-time reps to work standard business hours, and some roles may include benefits such as health insurance and paid time off.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

What are the most commonly searched types of Customer Service Representative jobs in Santa Rosa, CA? The most popular types of Customer Service Representative jobs in Santa Rosa, CA are:
What are popular job titles related to Full Time Customer Service Representative jobs in Santa Rosa, CA? For Full Time Customer Service Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative jobs in Santa Rosa, CA look for? The top searched job categories for Full Time Customer Service Representative jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Full Time Customer Service Representative jobs? Cities near Santa Rosa, CA with the most Full Time Customer Service Representative job openings:
Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Customer Service Representative, CC

Partnership HealthPlan of California

Santa Rosa, CA • On-site

$17 - $21.75/hr

Full-time

Re-posted 10 days ago

Job description

Overview

To respond to member and provider inquiries regarding case management telephonically.Ensures that callers' questions and/or problems are resolved or are directed to the appropriateperson for resolution and/or entered as a referral for case management while providing thehighest level of customer service.

Responsibilities

Supports the Care Coordination Department by answering the ACD telephone line,determining call urgency and routing calls appropriately Responds to member and provider issues and questions received through the CareCoordination ACD line. Provides excellent customer service and communicates with others in accordance withPartnership standards and expectations. Communicates clearly and effectively through all mediums of communication withmembers, providers, vendors, community partners, and Partnership employees. Responds to inquiries in a timely manner Documents calls as appropriate. With direction, initiates and processes referrals to appropriate programs in accordancewith department policies, and communicates referral outcomes to referral source. Works with internal departments, providers, and external organizations to resolve issuesas needed. Manages the Care Coordination regional helpdesk and routes emails or enters referralsappropriately Other duties as assigned

Secondary Duties and Responsibilities Provide support and assistance to coordinators and health care guides as needed.

Qualifications

Education and Experience

High School Diploma or equivalent; minimum three yearsadministrative experience required. Two (2) years of experienceworking in a health care setting recommended.

 

Special Skills, Licenses and Certifications

Strong written and oral communication skills. Advanced computerskills, including proficiency in multiple software applications includingMicrosoft Office Suite and SharePoint. Strong organizational andmultitasking skills. Excellent interpersonal and customer service skills.Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

 

Performance Based Competencies

Must be able to work in a fast-paced environment and maintaincourtesy and composure when dealing with internal and externalcustomers. Ability to function effectively with frequent interruptionsand direction from multiple team members.

Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. Whennecessary, the ability to lift, carry, or move manuals and reports,weighing up to 25 lbs.

All HealthPlan employees are expected to:

  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$29.95 - $35.19

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Employment Type: FULL_TIME

Apply