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Full Time Customer Service Representative Teleperformance Jobs in Rochester, NY

SimcoHR

H&A CSR

Canandaigua, NY · Hybrid

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... Full-Time (Hourly) Position Overview Simco Insurance Agency is seeking a detail-oriented and ...

SimcoHR

H&A CSR

Canandaigua, NY · On-site

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... Full-Time (Hourly) Position Overview Simco Insurance Agency is seeking a detail-oriented and ...

TradeJobsWorkforce

Airport Customer Service Rep

Rochester, NY · On-site

$15.75 - $21.50/hr

Now hiring an experienced Airport Customer Service Rep to support the preparation and delivery of goods or services, adapt to shifting priorities and business needs, and gain knowledge of company ...

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

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All JobsCustomer Service Representative Teleperformance JobsFull Time Customer Service Representative Teleperformance JobsFull Time Customer Service Representative Teleperformance Jobs in Rochester, NY

Full Time Customer Service Representative Teleperformance information

See Rochester, NY salary details

$9

$18

$26

How much do full time customer service representative teleperformance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for full time customer service representative teleperformance in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectFull Time Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; may require specific product knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, remote, or in-office settings
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support roles across industries
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product/service information

Both roles involve assisting customers, but Full Time Customer Service Representatives at Teleperformance typically work in call centers with structured training, focusing on order processing and troubleshooting. Customer Support Specialists may work across different companies and often require specific product knowledge, with a broader scope of support tasks.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Rochester, NY? The most popular types of Customer Service Representative Teleperformance jobs in Rochester, NY are:
What are popular job titles related to Full Time Customer Service Representative Teleperformance jobs in Rochester, NY? For Full Time Customer Service Representative Teleperformance jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative Teleperformance jobs in Rochester, NY look for? The top searched job categories for Full Time Customer Service Representative Teleperformance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Customer Service Representative Teleperformance jobs? Cities near Rochester, NY with the most Full Time Customer Service Representative Teleperformance job openings:
Full Time Customer Service Representative Teleperformance jobs near you
Infographic showing various Full Time Customer Service Representative Teleperformance job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

H&A CSR

SimcoHR

Canandaigua, NY • Hybrid

$45K - $75K/yr

Full-time

Posted 26 days ago

Job description

Job Title: Customer Service Representative (CSR) – Home & Auto
Location: Hybrid, Canandaigua, NY
Company: Simco Insurance Agency
Compensation: $45,000–$75,000 annually (based on experience)
Employment Type: Full-Time (Hourly)

Position Overview

Simco Insurance Agency is seeking a detail-oriented and client-focused Customer Service Representative (CSR) to support our Home & Auto (Personal Lines) business. This role is essential in delivering an exceptional client experience by managing day-to-day service needs, maintaining strong relationships, and ensuring policy accuracy and responsiveness.

Key Responsibilities
  • Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
  • Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
  • Process policy changes such as endorsements, renewals, cancellations, and updates to client information
  • Assist clients with claims questions and provide guidance through the claims process
  • Resolve client issues efficiently and professionally, ensuring high satisfaction
  • Generate and present insurance quotes, including comparisons across carriers when appropriate
  • Maintain accurate and detailed documentation of all client interactions within agency systems
  • Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
  • Partner with producers and carriers to support client retention and account growth
Qualifications & Requirements
  • Active NYS Personal Lines license required
  • NYS Commercial Insurance license preferred
  • Minimum 2 years of Personal Lines insurance experience required
  • Experience working with agency management systems (EZLynx preferred)
  • Strong understanding of Home & Auto insurance products and coverage
Key Skills & Competencies
  • Communication: Ability to clearly explain complex insurance concepts to clients
  • Problem-Solving: Resourceful and proactive in resolving client concerns
  • Attention to Detail: High level of accuracy in policy handling and documentation
  • Customer Focus: Empathy, patience, and a service-first mindset
  • Technical & Data Proficiency:
    • Strong proficiency in Microsoft Office Suite including Excel, Outlook, Word, Teams
    • Ability to manage, analyze, and validate detailed client and policy data with a high degree of accuracy
    • Comfortable working across multiple systems, including agency management systems and carrier portals
  • Time Management: Ability to manage multiple priorities in a fast-paced environment
Work Environment
  • Hybrid role based in Canandaigua, NY
  • Collaborative, team-oriented environment with a strong focus on client service

Simco Insurance Agency values professionalism, accuracy, and a client-first mindset. We are looking for individuals who take pride in delivering exceptional service and building lasting client relationships.

Apply