ZipRecruiter

Log In

2

Full Time Computer Support Specialist Jobs in Michigan

Open Dealer Exchange

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Job Type Full-time Description CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them. Exciting work you will do: The ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them. Exciting work you will do: The ...

previous pagenext page

Showing results 21-40

All JobsComputer Support Specialist JobsFull Time Computer Support Specialist JobsFull Time Computer Support Specialist Jobs in Michigan

Full Time Computer Support Specialist information

What is a full time computer support specialist?

Full Time Computer Support Specialists are professionals who provide technical assistance and support related to computer systems, hardware, and software. They help users troubleshoot issues, maintain system functionality, and resolve technical problems either in person, over the phone, or via remote access. Their responsibilities often include installing and configuring new technology, offering guidance on using software applications, and ensuring data security. As full-time employees, they typically work standard business hours but may be required to be on-call for urgent issues. This role is essential in keeping organizations’ technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a full time computer support specialist?

To thrive as a Full Time Computer Support Specialist, you need solid troubleshooting abilities, knowledge of operating systems, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote support tools, ticketing systems, and diagnostic utilities is often required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills and qualifications are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full time computer support specialists, and how can applicants prepare to address them?

Full Time Computer Support Specialists often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple requests simultaneously, and communicating complex solutions in a clear and user-friendly manner. To prepare, applicants should develop strong problem-solving skills, become comfortable with prioritizing tasks under pressure, and practice explaining technical concepts to non-technical users. Staying updated with the latest software, hardware, and cybersecurity trends is also essential, as technology evolves rapidly in most work environments.

What is the difference between Full Time Computer Support Specialist vs Help Desk Technician?

AspectFull Time Computer Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
Employer & IndustryBusinesses, government agencies, tech firmsIT service providers, internal support teams

Full Time Computer Support Specialists and Help Desk Technicians both assist users with technical issues, often requiring similar certifications like CompTIA A+. However, specialists typically work in corporate environments providing more advanced support, while help desk technicians often handle initial troubleshooting in call centers or support desks. Both roles are essential in IT support, but their work settings and scope differ.

What are the most commonly searched types of Computer Support Specialist jobs in Michigan?

The most popular types of Computer Support Specialist jobs in Michigan are:

What are popular job titles related to Full Time Computer Support Specialist jobs in Michigan?

For Full Time Computer Support Specialist jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Full Time Computer Support Specialist jobs in Michigan look for?

The top searched job categories for Full Time Computer Support Specialist jobs in Michigan are:

Full Time Computer Support Specialist jobs near you
Infographic showing various Full Time Computer Support Specialist job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Next Level Support Specialist

Gardner-White Furniture

Auburn Hills, MI • On-site

Full-time

Re-posted 14 days ago

Job description

Description:

Summary

We are seeking a highly motivated and experienced Next Level Support Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to lead and motivate a team of customer service representatives. The Next Level Support Specialist will also be responsible for ensuring that all orders are processed and fulfilled accurately and efficiently. The ideal candidate will be an integral part of our team, working closely with other departments to ensure that our customers receive their orders on time and in perfect condition


Job Responsibilities:

Customer Service & Support

  • Manage 70+ inbound/outbound calls daily with an average handling time of 3.5 minutes.
  • Resolve 80% of issues on the first call and maintain a 90%+ customer satisfaction score.
  • Respond promptly to customer inquiries via phone and email.
  • Handle escalated issues professionally, involving senior staff when necessary.

Order Fulfillment & Logistics

  • Process late and next-day delivery orders and fulfillment requests.
  • Manage inventory updates and perform logistical audits.
  • Invoice delivery trucks and ensure accurate shipping documentation.

Service Coordination

  • Schedule and coordinate service appointments.
  • Support service tech board closures and billing.
  • Prepare and process billing for completed service tasks.

Administrative & Reporting Tasks

  • Maintain accurate records for customers, orders, and inventory.
  • Generate end-of-shift KPI reports for management.
  • Participate in team meetings to review performance and updates.

Collaboration & Training

  • Work cross-functionally with other departments to ensure smooth operations.
  • Participate in onboarding, cross-training, and ongoing development programs.
  • Engage in quarterly performance reviews to track progress and set goals.
  • Other duties/projects as assigned

Supervisory Responsibilities:

This position does not have supervisory responsibilities.


Work Environment:

This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements:

Physical Demands:

The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Qualifications needed to perform this position:

  • High school diploma or equivalent
  • Proficient in Microsoft Office and other computer applications
  • Previous experience in a call center or customer service role preferred
  • Excellent verbal and written communication skills, with the capacity to understand and execute instructions effectively.
  • Strong interpersonal skills, including exceptional listening and problem-solving abilities.
  • Ability to collaborate effectively in a team setting and work autonomously with minimal supervision.
  • Ability to work flexible hours, including evenings and weekends

Position Type/Expected Hours of Work:

This is a full-time position, working a varying schedule to support the needs of the business.

Apply