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Full Time Chat Support information

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$15

$27

$47

How much do full time chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for full time chat support in Colorado is $27.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.81 per hour, depending on experience, location, and employer.

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

Are remote full time chat support jobs legit?

Remote full-time chat support jobs are legitimate positions offered by companies to handle customer inquiries via online chat platforms. They typically require good communication skills, familiarity with chat software, and sometimes specific product knowledge. Job seekers should verify the employer's credibility and be cautious of scams that ask for upfront payments or personal information.

How do you become a full time chat support?

To become a full-time chat support agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with chat or customer support software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Full-time roles often involve working scheduled shifts, including evenings and weekends, depending on the company's needs.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Support jobs in Colorado? The most popular types of Chat Support jobs in Colorado are:
What are popular job titles related to Full Time Chat Support jobs in Colorado? For Full Time Chat Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Full Time Chat Support jobs in Colorado look for? The top searched job categories for Full Time Chat Support jobs in Colorado are:
What cities in Colorado are hiring for Full Time Chat Support jobs? Cities in Colorado with the most Full Time Chat Support job openings:
Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Colorado as of July 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $56,970 per year, or $27.4 per hour.

Customer Support Specialist - Tier 1

Intellistack

Denver, CO • On-site

Full-time

Posted 27 days ago

Job description

About Intellistack
At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.
Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes-all without needing to write a single line of code.
With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.
Who We AreAt Intellistack, we don't do status quo. We move fast, think deep, and build what's next-powered by people, supercharged by AI.
We're a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you're hungry to grow and ready to leave a dent, you'll fit right in.
Who You Are:
You are able to explain and help others understand both problems and solutions. You're an exceptional communicator who can gracefully break down, solve, and explain even the most complex issues. You are naturally curious and eager to learn. While you may not always know the answer immediately, you know how to research, troubleshoot, and leverage available resources to find it. You are comfortable working with software and emerging technologies, including AI-powered tools that help improve efficiency, research, and customer outcomes. You are adaptable, resourceful, and able to switch gears quickly while managing competing priorities in a fast-paced environment.
What You Will Do:
The Customer Support Specialist, Tier 1, serves as part of the first line of support for our customers. In this role, you will deliver exceptional customer support through email, chat, and scheduled phone or video support interactions. In addition to supporting external customers, Support Specialists may also assist internal teams through support Slack channels, case follow-up, team collaboration, and the creation or maintenance of documentation and collateral related to product updates and internal processes. This is a full-time, hybrid position based in our Denver office. As a member of the customer support team, you will actively communicate customer feedback, friction points, and emerging trends across the organization to help improve the overall customer experience. Support Specialists will collaborate cross-functionally to advocate for customers, contribute to proactive support solutions, and help ensure customer needs remain central to company decisions and product evolution. Support Specialists are encouraged to leverage AI-assisted tools, workflow automations, internal knowledge resources, and support platforms to research issues, improve efficiency, and deliver faster, more accurate customer resolutions.
This role will operate in a hybrid capacity in our Denver, Colorado office
How You Will Succeed:
  • Learn the ins and outs of Intellistack products and services
  • Serve as a primary point of contact for incoming support requests via email, chat, and scheduled phone or video support
  • Work in a fast-paced environment while meeting or exceeding customer support performance metrics and service expectations
  • Use internal documentation, AI-assisted support tools, workflow automations, and knowledge resources to investigate issues and deliver accurate solutions efficiently
  • Create and maintain written and/or video documentation and support resources
  • Think creatively and proactively to solve customer issues and improve the support experience
  • Share customer feedback and insights to support ongoing product and process improvements
  • Collaborate cross-functionally with teams such as Sales, Product, and Customer Success to answer questions, provide feedback, and identify customer use-case solutions
  • Continuously learn new technologies, workflows, and support best practices
    What We Are Looking For
  • 1-2 years of experience in Customer Support or Service, preferably in a SaaS environment.
  • Basic understanding of APIs, webhooks, and support platforms preferred
  • Strong communication, problem-solving, and interpersonal skills.
  • Proactive and resourceful with a willingness to learn and grow.
  • Excellent time-management skills and adaptability to changing priorities.
  • Comfortable using modern software tools and AI-assisted technologies
  • Flexibility to work holidays and late shifts as needed.
    Bonus Points
  • Experience with Salesforce, Zendesk, HubSpot, or similar platforms
  • Knowledge of APIs, webhooks, or SSO concepts
  • Experience with AI-assisted tools or workflow automations
  • Basic HTML, CSS, JavaScript, PHP, or Java knowledge
  • Knowledge base or documentation experience
  • Experience with SaaS, CRM, or document management platforms

Salary Range$50,000- $55,000. Actual compensation may vary based on skills, experience, and location.
Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.
We strongly encourage individuals from all backgrounds - especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities - to apply. Even if you don't meet every single requirement, you might be the right candidate for this or other roles.

Apply