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Full Time Call Center Representative Jobs (NOW HIRING)

MCI Careers

SD · On-site

$15.75 - $19.50/hr

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...

MCI Careers

$15.75 - $19.75/hr

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...

Radx

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

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Full Time Call Center Representative information

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How much do full time call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time call center representative?

Full Time Call Center Representatives are employees who handle customer interactions over the phone or through other communication channels, working a standard full-time schedule. Their primary responsibilities include answering customer inquiries, resolving complaints, providing information about products or services, and documenting customer interactions. These representatives are often the first point of contact for customers and play a crucial role in ensuring customer satisfaction and maintaining a positive company image. Full-time roles typically offer consistent hours, benefits, and opportunities for advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is essential. Patience, resilience, and a positive attitude help you stand out in handling high call volumes and diverse customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and ensuring customer satisfaction.

What are some common challenges faced by full time call center representatives, and how can they be managed?

Full-time call center representatives often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to changing procedures or products. Managing these challenges typically involves effective stress management techniques, strong communication skills, and utilizing support provided by team leads and supervisors. Most call centers offer regular training and coaching sessions to help representatives stay updated and improve problem-solving skills, fostering a supportive team environment. Taking scheduled breaks and leveraging available resources can also help maintain performance and job satisfaction.

What is the difference between Full Time Call Center Representative vs Part Time Call Center Representative?

AspectFull Time Call Center RepresentativePart Time Call Center Representative
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
BenefitsUsually eligible for benefits like health insurance and paid time offLimited or no benefits
Job ResponsibilitiesSame duties, including customer support and issue resolutionSame duties, often with less training or support
Employment TypeFull-time employmentPart-time employment

Full Time Call Center Representatives work longer hours with benefits and consistent schedules, while Part Time Call Center Representatives have flexible hours with fewer or no benefits. Both roles involve customer service duties within call center environments, but the employment terms differ significantly.

What cities are hiring for Full Time Call Center Representative jobs?

Cities with the most Full Time Call Center Representative job openings:

What are the most commonly searched types of Call Center Representative jobs?

The most popular types of Call Center Representative jobs are:

What states have the most Full Time Call Center Representative jobs?

States with the most job openings for Full Time Call Center Representative jobs include:

Full Time Call Center Representative jobs near you
Infographic showing various Full Time Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Full-Time Call Center Representative (Urgently Hiring)

MCI Careers

SD • On-site

$15.75 - $19.50/hr

Full-time

Re-posted 9 hours ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.

If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Answer inbound and/or make outbound customer calls professionally and courteously.
  • Assist customers with questions, account inquiries, and general support.
  • Resolve customer concerns while maintaining a positive experience.
  • Accurately document customer interactions in company systems.
  • Meet productivity, quality, and attendance expectations.
  • Follow company policies and established call procedures.
  • Maintain confidentiality of customer information.
  • Collaborate with team members and supervisors to improve customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience is an advantage but not required.
Nice to Have
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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