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Full Time Amazon It Help Desk Jobs in Appleton, WI

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Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

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All JobsAmazon It Help Desk JobsFull Time Amazon It Help Desk JobsFull Time Amazon It Help Desk Jobs in Appleton, WI

Full Time Amazon It Help Desk information

See Appleton, WI salary details

$36.6K

$81.7K

$121.5K

How much do full time amazon it help desk jobs pay per year?

As of Aug 23, 2026, the average yearly pay for full time amazon it help desk in Appleton, WI is $81,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon It Help Desk vs Full Time Amazon Network Technician?

AspectFull Time Amazon It Help DeskFull Time Amazon Network Technician
CertificationsCompTIA A+, ITIL, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentHelp desk support, remote and on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageCustomer support for IT issues within AmazonNetwork infrastructure management within Amazon facilities

While both roles support Amazon's IT infrastructure, the Amazon It Help Desk focuses on end-user support and troubleshooting software or hardware issues, often remotely. The Amazon Network Technician specializes in maintaining and repairing network hardware and infrastructure on-site. Both roles require relevant certifications and are essential for Amazon's IT operations, but they differ in daily tasks and technical focus.

What are popular job titles related to Full Time Amazon It Help Desk jobs in Appleton, WI?

For Full Time Amazon It Help Desk jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Full Time Amazon It Help Desk jobs in Appleton, WI look for?

The top searched job categories for Full Time Amazon It Help Desk jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Full Time Amazon It Help Desk jobs?

Cities near Appleton, WI with the most Full Time Amazon It Help Desk job openings:

Full Time Amazon It Help Desk jobs near you
Infographic showing various Full Time Amazon It Help Desk job openings in Appleton, WI as of June 2026, with employment types broken down into 69% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,748 per year, or $39.3 per hour.

Help Desk Analyst I (Green Bay, WI)

newcell

Green Bay, WI

$20 - $27.25/hr

Full-time

Re-posted 11 days ago

Job description

Job Summary:

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's.   Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.  Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:

Customer Service

    • Serves as the first level and primary contact for the customer contact with IT.
    • Must learn to think of the customer as the most important part of the job.
    • Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
    • Promotes a professional help desk image and sells the value of the help desk.
    • Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
    • Provides support on the IT HelpLine including periodic on - call hours. 

Communication

    • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment.  Also communicates scheduled downtime or anything that affects the computing environment.
    • Keeps customers informed of progress on problems that cannot be resolved on first call.
    • Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

    • Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
    • Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
    • Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
    • Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
    • Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
    • Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
    • Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
    • Promotes effective use of technology.

Training and Other

    • Keeps current on all the technology used in the environment supported.
    • Provides training to customers to provide understanding of technology.
    • Performs additional related duties as requested or required.

Requirements:

  • Education:  Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
  • Technical Experience:  One to five years of experience working in a LAN/WAN environment of at least 30 workstations.  Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
  • Certifications:  A CompTIA A+ or Microsoft certification is desired.
  • Other:  Valid Driver’s License required.

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