Fujitsu Network Communications Jobs (NOW HIRING)

Job Summary:
Vantage Point Solutions is a growing, technology-driven consulting and engineering firm serving broadband, power, and financial industries nationwide. We are seeking a skilled Network Operations Specialist to monitor, maintain, troubleshoot, and improve internet service provider network environments, ensuring high network availability and performance for our clients.
Responsibilities:
• Monitor, maintain, troubleshoot, and support Internet Service Provider (ISP) network topologies and equipment, including routers, switches, optical transport systems, and FTTx broadband access platforms across multiple vendors.
• Respond to network alerts, incidents, and service disruptions using monitoring and ticketing systems, ensuring timely triage, documentation, escalation, and resolution.
• Provide advanced support and escalation assistance for the Network Operations Center (NOC) on incident, problem, and change-related activities.
• Diagnose and remediate network performance issues, outages, routing anomalies, and service-affecting conditions in ISP and enterprise environments.
• Escalate technical issues to vendor Technical Assistance Centers (TAC) and coordinate troubleshooting efforts through resolution.
• Perform scheduled maintenance activities including software upgrades, cutovers, intrusive changes, patching, backups, and post-change validation.
• Develop and follow Method of Procedure (MOP) documents, configuration templates, scripts, and implementation plans for network changes.
• Collaborate with network engineering, NOC, managed services, cybersecurity, and client teams to support project delivery, operational readiness, and service continuity.
• Analyze alarms, logs, and performance data to identify recurring issues, recommend corrective actions, and support root cause analysis.
• Maintain accurate documentation of network topologies, configurations, inventory, standards, and change history.
• Support provisioning, turn-up, testing, and validation of network services and infrastructure deployments as needed.
• Assist with capacity planning, lifecycle management, and continuous improvement initiatives to enhance network reliability and operational efficiency.
• Communicate technical issues, risks, updates, and resolutions clearly to clients, vendors, and internal stakeholders.
• Deliver responsive, professional customer support and maintain a high standard of service during both routine operations and critical incidents.
• Participate in the weekly after-hours on-call rotation and support NOC escalation.
Qualifications:
Required:
• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently in a production environment.
• Working knowledge of network fundamentals including TCP/IP, Ethernet, VLANs, DNS, DHCP, routing, switching, and network monitoring concepts.
• Ability to prioritize tasks, manage multiple tickets and projects concurrently, and adapt to changing operational demands.
• Strong written and verbal communication skills, including the ability to explain technical information to non-technical audiences.
• Experience working within ticketing, incident management, and change management processes.
• Commitment to documentation quality, attention to detail, and following established procedures.
• Willingness to work occasional after-hours maintenance windows and respond to urgent issues when needed.
• Ability to work effectively both independently and collaboratively in a team-oriented environment.
• Strong time management skills and the ability to work efficiently while taking ownership of their time.
• Ability to travel occasionally as needed, with no limitations on driving or flying.
• Employment is contingent upon successful completion of a background check.
• Must be authorized to work in the United States.
Preferred:
• Bachelor's degree in computer information systems, computer science, information technology, or a related field; equivalent professional experience may also be considered.
• 1+ years of experience in NOC, network administration, network engineering, or telecommunications support role.
• Industry certifications such as CCNA, JNCIS, CompTIA Network+, or similar are preferred.
• Hands-on experience with IP routing and Ethernet switching platforms from vendors such as Cisco, Arista, or Juniper.
• Understanding of routing protocols and technologies such as BGP, OSPF, IS-IS, VRRP, and ACLs.
• Experience with broadband and service provider technologies, including OLT platforms, GPON/Active Ethernet, and subscriber service delivery, is preferred.
• Optical transport experience with platforms such as Ribbon, Ciena, or Fujitsu is a plus.
• Familiarity with IPv6, dual-stack environments, and network security best practices is preferred.
• Experience using monitoring, logging, and ticketing tools to support incident response and operational reporting.
• Basic scripting or automation experience with tools such as Python or Ansible is a plus.
Company:
Vantage Point is a premier engineering and consulting firm serving the broadband, energy, enterprise, and banking industries. Founded in 2002, the company is headquartered in Mitchell, USA, with a team of 501-1000 employees. The company is currently Late Stage.