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Job Description: BHSA Case Manager

Reports To: Counseling Director

Status: Full-time Regular, Exempt

Salary Range:

Position summary: The BHSA (Behavioral Health Service Act) Case Manager provides county contract 24/7 wrap around intensive case management services to Santa Clara County BH referred patients aged 26-59 years with a serious mental illness (SMI) or a serious emotional disturbance (SED). Services may include: assessment, crisis-intervention, plan development, and after-care planning, and ensures patients complete patient satisfaction forms. Additional responsibilities include culturally competent mental health services, statistical tracking, data collection, chart compliance, maintain required caseload and productivity, and assess mental health and housing needs within the community, connect patient to BHSA mental health service teams, secure CalAIM/HUD vouchers, manage Homeless Management Information System data (intakes, logs, exits) with HMIS training and HUD privacy compliance and outreach to American Indians.

Duties & Responsibilities:

• Responsible for providing 65% FTE direct service productivity to SMI/SED dual-diagnosed clients. (ex: 40 hours per week = 26 contact hours per week)
• Participate in a monthly chart review to ensure program compliance
• Provides clinically necessary group and individual behavioral health services up to 10 static individuals including evaluation, assessment, crisis intervention, plan development, case management, after-care planning and services
• Track statistics, quality improvement and ensure maintenance of required caseload
• Quarterly data collection updates
• Coordinate outpatient rehabilitation group(s) as applicable
• Interface with County staff that coordinate BHSA program support services
• Attend weekly group supervision/treatment planning sessions with clinical staff as part of a comprehensive treatment team, contributing to a positive departmental environment
• Attend weekly individual supervision sessions with the Counseling Supervisor/Manager
• Coordinate client treatment plans with clinical supervisor and assist the Department in establishing and maintaining a network of supportive resources through outreach & referral
• Perform documentation of treatment sessions using standardized, best practice in the field
• Ability to chart & bill client sessions using OCHIN EPIC EHR system
• Assist with integrated service program coordinating and planning
• Participate in annual county audit preparation
• Write necessary reports and letters on client’s behalf
• Conduct educational events, trainings and behavioral health promotion as needed
• Maintain strictest client confidentiality, except when mandated reporting is required
• Will comply with the IHC’s HIPAA and Privacy Policies
• Attend agency identified mandatory events as assigned
• Maintain proper charting and documentation of treatment sessions per county requirements
• Maintain contract goals and requirements
• Other duties as assigned by the Counseling Director

Required Qualifications, Knowledge & Abilities:

• Possession of a High School diploma, AA degree highly preferred
• Possession of a one of the following packages in the behavioral health field: Associate degree with 6 years of clinical experience, Baccalaureate degree with 4 years of clinical experience, or a Master’s degree with 2 years of clinical experience.
• Able to read, write and speak English fluently
• Knowledge of theory and treatment practices of interpersonal and social problems; community mental health; alcohol and other drug abuse interventions; and community agencies and resources that assist with physical and emotional wellness
• Understanding of California mandated reporting laws
• Understanding of case management techniques
• Ability to work as a clinical team member
• Ability to provide public presentations to others in the field
• Possession of a current California driver’s license, automobile insurance and a clean driving record
• Cultural proficiency with American Indians is highly desired
• MHRS certification or eligible
• Knowledge of general mental health services and California State Rehabilitation Mental Health Option services is helpful

Physical Requirements:

• Ability to sit, stand and walk for extensive periods of time
• Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description
• Ability to lift up to 35 pounds
• Ability to stoop, squat, or bend frequently
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff

Working Conditions:

Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced non-profit community health clinic environment. Will need to be able to walk, stoop, bend, lift and carry up to 25 lbs. without aid. Will do extensive work on the computer and the telephone in communicating with staff, responding to inquiries, etc. Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon need. Will need to work independently and meet deadlines while also being an effective team member and collaborating with the agency-wide management team.