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Frontline Services Jobs (NOW HIRING)

Albright College

Library Assistant

Reading, PA · On-site

Reporting to the Library Director, the library assistant will manage and enhance the library's core frontline services. Responsibilities include overseeing interlibrary loan operations, supporting ...

Clarvida

Frontline Supervisor

Schuylkill Haven, PA

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida - Pennsylvania

Frontline Supervisor

Auburn, PA · On-site

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida - Pennsylvania

Frontline Supervisor

Lavelle, PA · On-site

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Latah Credit Union

MSR Supervisor

Moscow, ID · On-site

Non-Exempt POSITION SUMMARY Manages the branch member service activities of the credit union including overseeing and directing all aspects of frontline services in multiple branches to ensure ...

New

Clarvida - Pennsylvania

Frontline Supervisor

Ashland, PA · On-site

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida

Frontline Supervisor

Auburn, PA

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

ProAmpac

Frontline Leader

Battle Creek, MI · On-site

$75K/yr

... customer service, and commitment to quality. We serve a wide range of industries with creative ... Act as the primary link between frontline employees and management. * Communicate goals, changes ...

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All JobsFrontline Services Jobs

Frontline Services information

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$8

$28

$58

How much do frontline services jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for frontline services in the United States is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Frontline Services professionals, and how can they be managed effectively?

Frontline Services professionals often encounter high-pressure situations, such as managing large volumes of customer inquiries or addressing concerns in real time. Balancing customer satisfaction with organizational policies can be challenging, especially when handling difficult or dissatisfied clients. Effective communication skills, maintaining composure under stress, and having supportive team structures in place are crucial for success. Many organizations provide training and regular team debriefings to help staff manage stress and continuously improve service delivery.

What is the difference between Frontline Services vs Customer Service Representative?

AspectFrontline ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentPublic-facing, fast-paced, service-orientedCall centers, retail, or office settings
Employer & Industry UsageGovernment agencies, healthcare, utilities, public servicesRetail, telecommunications, banking, hospitality
Common Search & ComparisonFrontline Services vs Customer Service Representative

Frontline Services typically refer to roles involving direct interaction with the public in various sectors like healthcare, government, or utilities. Customer Service Representatives mainly work in retail, telecom, or banking sectors, focusing on customer support via phone or in-person. While both roles require strong communication skills and customer interaction, Frontline Services often involve broader responsibilities in public service environments, whereas Customer Service Representatives focus on product or service-specific support.

What are the key skills and qualifications needed to thrive in Frontline Services, and why are they important?

To thrive in Frontline Services, you need strong customer service skills, problem-solving ability, and usually a high school diploma or relevant experience. Familiarity with point-of-sale (POS) systems, ticketing software, or customer relationship management (CRM) tools is often required. Outstanding communication, patience, and resilience help you manage diverse customer needs and challenging situations. These skills ensure high-quality customer experiences and efficient service delivery in fast-paced environments.

What are frontline services?

Frontline services refer to roles and jobs where employees interact directly with customers, clients, or the public. These positions are typically the first point of contact in sectors such as healthcare, retail, hospitality, public safety, and customer service. Employees in frontline services play a crucial role in representing their organization, addressing immediate needs, and ensuring a positive experience. Their work often involves problem-solving, communication skills, and quick decision-making. Examples include nurses, retail associates, call center agents, and police officers.
More about Frontline Services jobs
What cities are hiring for Frontline Services jobs? Cities with the most Frontline Services job openings:
What states have the most Frontline Services jobs? States with the most job openings for Frontline Services jobs include:
What job categories do people searching Frontline Services jobs look for? The top searched job categories for Frontline Services jobs are:
Frontline Services jobs near you
Infographic showing various Frontline Services job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 64% Full Time, 26% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,862 per year, or $28.3 per hour.
Library Assistant

Library Assistant

Albright College

Reading, PA • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

Albright College’s Gingrich Library is looking for a part-time library assistant who is enthusiastic, collaborative, and dedicated to supporting student success. Reporting to the Library Director, the library assistant will manage and enhance the library’s core frontline services. Responsibilities include overseeing interlibrary loan operations, supporting library engagement activities, managing the library’s chat-with-a-librarian service, and assisting with the supervision of library student assistants.

Essential Job Functions:

  • Participates in the statewide chat-monitoring service
  • Prepares incoming and outgoing material for interlibrary loan
  • Helps with outreach activities and library programming
  • Provides customer service when assisting patrons with questions including but not limited to, circulation policies, patron accounts, course reserves, and technology.
  • Assists in building operations, including opening and closing procedures
  • Monitors circulation desk
  • Assists with training and providing day-to-day direction to student workers
  • Helps create and maintain library material displays throughout the library
  • Assists in other job-related areas and special projects

Qualifications:

  • Bachelor’s degree in a related field
  • Ability to work independently and collaboratively with strong interpersonal and communication skills
  • Effective oral and written communication skills
  • Demonstrated ability to provide excellent customer service
  • Ability to work effectively in a changing environment
  • Demonstrated initiative and collaboration skills

Preferred Qualifications:

  • Demonstrated experience working in a library setting
  • Demonstrated experience with research and instruction services
  • Experience with handling social media for an organization
  • Experience providing public services to individuals from diverse backgrounds