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Frontline Services Jobs (NOW HIRING)

Securitas Services

Frontline Capability Lead

Charlotte, NC · On-site

$85K - $90K/yr

Frontline Capability Lead Reports to: Senior Director, Talent Development Location: Preferred to be ... services they need to protect their assets, safeguard their people, and maintain their ability to ...

Arch

Data Scientist

San Francisco, CA · On-site

The US $800 billion frontline-services sector underpins the nation, yet many of these critical businesses still rely on spreadsheets, outdated software, and paper forms. We're driving energy ...

Clarvida - Pennsylvania

Frontline Supervisor

Lavelle, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida

Frontline Supervisor

Ashland, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida

Frontline Supervisor

Schuylkill Haven, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida - Pennsylvania

Frontline Supervisor

Ashland, PA · On-site

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida

Frontline Supervisor

Lavelle, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida

Frontline Supervisor

Auburn, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Clarvida - Pennsylvania

Frontline Supervisor

Ashland, PA · On-site

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

Bonduelle Americas

Frontline Coordinator

Jackson, GA

$23.50 - $28/hr

The Frontline Coordinator assists the Team Lead over SALAD PRODUCTION with ensuring accuracy and timeliness of all job functions. What you will Do: · Monitoring work of all associates according to ...

Clarvida

Frontline Supervisor

Pottsville, PA

$18.56/hr

Frontline Supervisor Location: Pennsylvania (On-site) Employment Type: Full-time Salary: $18.56/hr ... About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities ...

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All JobsFrontline Services Jobs

Frontline Services information

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$8

$28

$58

How much do frontline services jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for frontline services in the United States is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $38.46 per hour, depending on experience, location, and employer.

What are frontline services?

Frontline services refer to roles and jobs where employees interact directly with customers, clients, or the public. These positions are typically the first point of contact in sectors such as healthcare, retail, hospitality, public safety, and customer service. Employees in frontline services play a crucial role in representing their organization, addressing immediate needs, and ensuring a positive experience. Their work often involves problem-solving, communication skills, and quick decision-making. Examples include nurses, retail associates, call center agents, and police officers.

What are the key skills and qualifications needed to thrive in frontline services?

To thrive in Frontline Services, you need strong customer service skills, problem-solving ability, and usually a high school diploma or relevant experience. Familiarity with point-of-sale (POS) systems, ticketing software, or customer relationship management (CRM) tools is often required. Outstanding communication, patience, and resilience help you manage diverse customer needs and challenging situations. These skills ensure high-quality customer experiences and efficient service delivery in fast-paced environments.

What are some common challenges faced by frontline services professionals, and how can they be managed effectively?

Frontline Services professionals often encounter high-pressure situations, such as managing large volumes of customer inquiries or addressing concerns in real time. Balancing customer satisfaction with organizational policies can be challenging, especially when handling difficult or dissatisfied clients. Effective communication skills, maintaining composure under stress, and having supportive team structures in place are crucial for success. Many organizations provide training and regular team debriefings to help staff manage stress and continuously improve service delivery.

What is the difference between Frontline Services vs Customer Service Representative?

AspectFrontline ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentPublic-facing, fast-paced, service-orientedCall centers, retail, or office settings
Employer & Industry UsageGovernment agencies, healthcare, utilities, public servicesRetail, telecommunications, banking, hospitality
Common Search & ComparisonFrontline Services vs Customer Service Representative

Frontline Services typically refer to roles involving direct interaction with the public in various sectors like healthcare, government, or utilities. Customer Service Representatives mainly work in retail, telecom, or banking sectors, focusing on customer support via phone or in-person. While both roles require strong communication skills and customer interaction, Frontline Services often involve broader responsibilities in public service environments, whereas Customer Service Representatives focus on product or service-specific support.

More about Frontline Services jobs

What cities are hiring for Frontline Services jobs?

Cities with the most Frontline Services job openings:

What states have the most Frontline Services jobs?

States with the most job openings for Frontline Services jobs include:

What job categories do people searching Frontline Services jobs look for?

The top searched job categories for Frontline Services jobs are:

Frontline Services jobs near you
Infographic showing various Frontline Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $58,862 per year, or $28.3 per hour.

Technical Account Manager

Frontline, LLC

Los Angeles, CA • On-site

Full-time

Re-posted 26 days ago

Job description

Company Description
Frontline, LLC is Southern California's trusted leader in small and mid-size business computing. We specialize in providing Managed Services, network and computer support and Information Technology (IT) consulting services to small and mid-size businesses in the Southern California area.
Frontline, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Job Description
This position currently reports directly to the Operations Manager and is responsible for working closely with the vCIO/Technical Account Management team in developing and maintaining Client technical knowledge, driving standards and best practices, and providing regular, proactive service. The Technical Account Manager's main purpose is to lessen the reactive issues for Clients. The Technical Account Management team enables the Virtual CIO to provide consultative services to the client that align with their business initiatives and industry best practices.
A qualified candidate needs to possess strong communication skills, accountability and ownership of issues to completion.
Qualifications
TECHNICAL RESPONSIBILITIES
Develop and maintain technical knowledge of the client environment for approximately 15 to 25 assigned client accounts.
Perform regular proactive services to validate other Frontline service delivery areas are effectively working. For example; Centralized Services (monitoring, patching, etc...) and Service Desk (escalations, ticket resolution).
Work to drive Frontline standards and best practices across assigned client base.
Minimize reactive service issues by identifying trends and collecting service based information from end users.
Identify technical risk through the completion of Frontline's best practices checklist tool.
Foster the technical relationship with the client.
Review standards, work with vCIO to evaluate technical risks and work to bring them into alignment with Frontline best practices.
Work with vCIO on recommendations for overall client IT systems improvement.
Work with the vCIO and Service Desk to identify reactive support trends within the client environments.
PROJECT MANAGEMENT RESPONSIBILITIES
Perform regular day-long visits as needed to assigned clients. Coordinate and communicate with client DCCs (Designated Client Contacts) during these visits.
Utilize structured communication as laid out by the vCIO when interacting with the DCC.
Through conversation and inquiries, uncover business objectives that directly or indirectly have an impact on the client's IT systems. For example; physical move, new Line of Business application, new hires, need for enhanced remote access, etc...
Occasionally participate in Client Review Meetings, including informal remote and formal on-site meetings. Meetings objectives will include; Review Performance Metrics, Discuss Client Business Challenges and Needs, Quotes, Projections, Budget review, Review Performance Metrics, Receive Client Feedback.
As needed, engage with 3rd party IT vendors to collect current and future product and service information.
Ensure that clients are receiving appropriate Centralized Services and reports.
Job requires regular travel and occasional off-hours or weekend work.
Research and evaluate third party vendors for client and internal use.
Maintain up to date Time Entries and Expenses for billing and accounting purposes.
Mentor employees with less experience to enhance professional development.
Additional Information
Normal Office, light work (lift up to 50 lbs). The employee frequently is required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. While performing the duties of this job, the employee is regularly required to talk, see and hear. Ability to drive a vehicle.

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