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Frontline Recovery Jobs (NOW HIRING)

Intellivo

Claims Recovery Case Specialist

Creve Coeur, MO · On-site

$47K - $52K/yr

About the Role The Claims Recovery Case Specialist/Legal Assistant plays a central role within a ... This is a frontline insurance-operations role focused on responsiveness, communication, and ...

Bank OZK

SVP, Investigations and Recovery

Dallas, TX · On-site

Leads the Fraud Investigations and Recovery function of the Bank, holding overall accountability ... Collaborates with Fraud Prevention, Fraud Strategy, frontline employees, and other lines of ...

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How much do frontline recovery jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for frontline recovery in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a frontline recovery?

A Frontline Recovery worker is a professional who assists individuals recovering from substance abuse, mental health crises, or other challenging life situations. They provide direct support, guidance, and resources to help clients rebuild their lives and reintegrate into society. These workers often collaborate with healthcare providers, social services, and community organizations to ensure clients receive comprehensive care. Their goal is to empower individuals to achieve long-term recovery and improve their overall well-being.

What are the key skills and qualifications needed to thrive as a frontline recovery specialist?

To thrive as a Frontline Recovery Specialist, you need strong problem-solving abilities, negotiation skills, and a foundational understanding of financial and debt management, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, debt collection software, and compliance protocols is typically required. Excellent communication, resilience, and empathy are crucial soft skills for engaging with clients and handling difficult conversations. These skills and qualities are essential for successfully recovering debts while maintaining positive client relationships and adhering to regulatory standards.

What are some common challenges faced by frontline recovery professionals, and how can they effectively manage them?

Frontline Recovery professionals often encounter emotionally charged situations, high workloads, and the need to balance empathy with assertiveness. They may work with individuals experiencing significant distress, which can be challenging and requires strong communication and conflict-resolution skills. Collaborating closely with multidisciplinary teams helps share insights and support, while regular training and self-care practices are essential to maintain resilience and prevent burnout. Staying informed about best practices and utilizing available resources can greatly improve job satisfaction and effectiveness.

What is the difference between Frontline Recovery vs Emergency Medical Technician (EMT)?

AspectFrontline RecoveryEmergency Medical Technician (EMT)
CertificationsVaries by role, often includes basic first aid and specialized recovery trainingRequires EMT certification and state licensure
Work EnvironmentRecovery sites, accident scenes, hospitals, and emergency settingsAmbulances, emergency scenes, hospitals
Employer & Industry UsageRecovery agencies, healthcare, emergency servicesAmbulance services, hospitals, emergency response teams

Frontline Recovery roles focus on assisting individuals during recovery processes, often involving non-emergency support and specialized recovery procedures. EMTs are trained emergency responders providing immediate medical care in urgent situations. While both roles operate in emergency settings, EMTs have specific medical certifications and focus on pre-hospital emergency care, whereas Frontline Recovery roles may emphasize post-incident support and recovery assistance.

How to get a job in frontline recovery?

To get a job in frontline recovery, candidates should have strong communication and problem-solving skills, relevant experience in customer service or emergency response, and often need certifications such as CPR or first aid. Applying through company websites, job boards, or staffing agencies and demonstrating reliability and resilience are key steps in the hiring process.
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Infographic showing various Frontline Recovery job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,235 per year, or $17.9 per hour.

Claims Recovery Case Specialist

Intellivo

Creve Coeur, MO • On-site

$47K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About the Role


The Claims Recovery Case Specialist/Legal Assistant plays a central role within a recovery pod supporting health plans in subrogation and third-party liability (TPL) recovery efforts. You manage the day-to-day administration of insurance recovery cases—keeping files organized, documentation complete, and case statuses current so attorneys and senior paralegals can focus on negotiation and settlement with carriers and liability insurers.


This is a frontline insurance-operations role focused on responsiveness, communication, and execution. You will serve as a primary point of contact for inbound inquiries, coordinate with insurance carriers and attorneys, and ensure every health plan recovery case is properly documented and progressing toward resolution.


This role is ideal for candidates with experience in insurance claims, payer operations, or healthcare billing who thrive in fast-paced environments and enjoy keeping complex claim portfolios moving forward.


Compensation:

  • On-Target Earnings (OTE): $47,000 – $52,000 annually (includes base salary plus performance-based incentive)


Responsibilities:


  • Manage administrative tasks tied to active health plan subrogation and insurance recovery cases
  • Answer inbound calls and emails regarding TPL claims, liens, coverage questions, and documentation requests
  • Communicate professionally with plaintiff attorneys, insurance adjusters, claim representatives, and carriers
  • Send lien notices and updates, confirm receipt, and follow up on missing or pending materials
  • Prepare, organize, and route documentation for Senior Paralegals and Attorneys handling negotiations
  • Monitor case status and flag coverage, liability, or timing concerns to the Senior Paralegal
  • Maintain complete case notes and communication logs in claims and recovery systems
  • Support pod responsiveness standards and consistent health-plan client experience
  • Partner with Senior Paralegals to identify file gaps and follow-ups prior to settlement
  • Track incoming reimbursement payments and escalate delays appropriately


Qualifications:


  • Associate degree required; Bachelor’s preferred or equivalent industry experience (4+ years)
  • Experience in insurance claims, health plan operations, subrogation, TPL, workers’ compensation, auto liability, or legal administration preferred
  • Familiarity working with carriers, TPAs, and liability insurers
  • Strong organizational skills and comfort handling high-volume claim files
  • Excellent written and verbal communication
  • Professional, service-oriented approach with external stakeholders
  • Ability to prioritize requests in a fast-moving environment
  • Detail-oriented and accurate with documentation
  • Proactive and dependable—anticipates needs and keeps the team informed
  • Prior experience in healthcare reimbursement or payer environments a plus


Who is Intellivo?


As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 


Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.


  • Amazing Team Members – Intellivators!
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry leading health & wellness benefits
  • 401(K) retirement plan
  • Competitive Paid Time Off
  • And More!