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Frontline Recovery Jobs (NOW HIRING)

Iowa Donor Network

Tissue Recovery Supervisor

Altoona, IA ยท On-site

$17 - $21.50/hr

Allocate and prioritize resources to support recovery efforts and case tasks; manage team schedules to ensure adequate coverage; provide frontline support as needed; and make high-level decisions to ...

Frontline ER Dallas

Emergency Room Physician

Dallas, TX ยท On-site

l Frontline Emergency Room in Dallas is looking for a Board Certified Emergency, Internal Medicine ... the patients recovery ยท Request medical tests, review results and establish & implement a ...

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How much do frontline recovery jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for frontline recovery in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Recovery Specialist, and why are they important?

To thrive as a Frontline Recovery Specialist, you need strong problem-solving abilities, negotiation skills, and a foundational understanding of financial and debt management, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, debt collection software, and compliance protocols is typically required. Excellent communication, resilience, and empathy are crucial soft skills for engaging with clients and handling difficult conversations. These skills and qualities are essential for successfully recovering debts while maintaining positive client relationships and adhering to regulatory standards.

What are some common challenges faced by Frontline Recovery professionals, and how can they effectively manage them?

Frontline Recovery professionals often encounter emotionally charged situations, high workloads, and the need to balance empathy with assertiveness. They may work with individuals experiencing significant distress, which can be challenging and requires strong communication and conflict-resolution skills. Collaborating closely with multidisciplinary teams helps share insights and support, while regular training and self-care practices are essential to maintain resilience and prevent burnout. Staying informed about best practices and utilizing available resources can greatly improve job satisfaction and effectiveness.

What jobs can I do with mental health issues?

Frontline Recovery roles often include positions such as mental health support worker, peer support specialist, or crisis counselor, which focus on assisting individuals with mental health challenges. These jobs typically require strong communication skills, empathy, and sometimes certification or training in mental health or counseling. Employers may offer flexible schedules or accommodations based on individual needs.

What is a Frontline Recovery worker?

A Frontline Recovery worker is a professional who assists individuals recovering from substance abuse, mental health crises, or other challenging life situations. They provide direct support, guidance, and resources to help clients rebuild their lives and reintegrate into society. These workers often collaborate with healthcare providers, social services, and community organizations to ensure clients receive comprehensive care. Their goal is to empower individuals to achieve long-term recovery and improve their overall well-being.

What is the difference between Frontline Recovery vs Emergency Medical Technician (EMT)?

AspectFrontline RecoveryEmergency Medical Technician (EMT)
CertificationsVaries by role, often includes basic first aid and specialized recovery trainingRequires EMT certification and state licensure
Work EnvironmentRecovery sites, accident scenes, hospitals, and emergency settingsAmbulances, emergency scenes, hospitals
Employer & Industry UsageRecovery agencies, healthcare, emergency servicesAmbulance services, hospitals, emergency response teams

Frontline Recovery roles focus on assisting individuals during recovery processes, often involving non-emergency support and specialized recovery procedures. EMTs are trained emergency responders providing immediate medical care in urgent situations. While both roles operate in emergency settings, EMTs have specific medical certifications and focus on pre-hospital emergency care, whereas Frontline Recovery roles may emphasize post-incident support and recovery assistance.

More about Frontline Recovery jobs
What cities are hiring for Frontline Recovery jobs? Cities with the most Frontline Recovery job openings:
What states have the most Frontline Recovery jobs? States with the most job openings for Frontline Recovery jobs include:
What job categories do people searching Frontline Recovery jobs look for? The top searched job categories for Frontline Recovery jobs are:
Frontline Recovery jobs near you
Supervisor of Tissue Recovery

Supervisor of Tissue Recovery

Donor Network West

Fresno, CA

Full-time

Posted 15 days ago

Job description

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research.
ย 
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

GENERAL JOB FUNCTION
The Supervisor, Recovery Services is integral to providing leadership and continuity of recovery services operations in a 24x7x365 department and for maintaining a high quality of service at all times to ensure all donor potential is maximized. He/she is responsible for assisting and providing personnel management, including but not limited to: recruitment, succession planning, performance reviews, time and attendance reporting, training and call schedule support.ย  He/she provides input into policy development, process improvement, and other organizational decisions. ย ย 

JOB DUTIES AND RESPONSIBILITIES
Daily Recovery Services Oversight
  • Provides daily oversight of organ and tissue recovery services activity in order to ensure allocation, recovery coordination, and graft utilization meet regulatory requirements, maintain consistently high standards for surgical recovery of organs and tissues, as well as provide excellent service to donor hospital staff, donor families, transplant centers, transplant recipients and other external donation partners.
  • Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
  • Acts as a resource to Recovery Services staff by providing ad hoc assistance on daily organ and tissue activity to ensure donation is maximized and frontline workloads are manageable. Required supervision coverage includes days, nights, weekends, and holidays.
  • Provides support, assistance, and resources to DNW management team and Medical Directors.ย 
  • Encourages and supports research projects that are undertaken by DNW.
  • Supports the work of the Administrator-on-Call (AOC) & Clinical Operations Manager (COM) by providing consistent first-line advice and counsel for issues related to organ and tissue operations and recovery.
Process Improvement
  • Participates in the development, implementation and updating of DNW policies and procedures as they relate to both organ and tissue operationsย 
  • Tracks and trends performance improvement metrics within the department, and, in conjunction with the Recovery Services Manager, implements strategies to improve overall efficiency and performance.ย 
  • Implements and monitors initiatives to increase overall productivity and output of the Recovery Services department.ย 
  • Ensures that recovery documentation is completed in accordance with DNW, partner SOP's and industry standards/expectations.
  • Participates in the development of the strategic plan and effectively implements strategies within the Recovery Services department.
  • Activates the occurrence reporting system, investigates and performs root cause analyses, as necessary.
  • Implements strategies to increase communication, develop trust and intra-departmental collaboration; works to integrate frontline talent.
  • In conjunction with:
  • Medical Director, AOC, COM, and Regional Teams, participates in recovery suitability discussions and assesses cases for challenges and anticipated outcomes.
  • Educators, participates in and evaluates the effectiveness of professional education activities related to performance improvement, process improvement and implements strategies to increase graft utilization and customer satisfaction.
  • Operations and Recovery Leadership, reviews organ and tissue suitability, allocation and recovery activity to identify successful areas and develops action plans to address opportunities for improvement.
  • Process Improvement Department, identifies actual and potential obstacles: collects and analyzes data, establishes facts and draws valid conclusions. Works to implement needed changes and monitors for effectiveness.
  • Materials Management, provides feedback regarding supplies and equipment needs, oversight to inventory levels, supports the electronic supply management system and supports maintenance to clinical and supply spaces.
  • Talent Development and Succession Planning
  • Creates and maintains a safe and confidential environment for direct reports.
  • Focuses on coaching staff and works to implement field assessments and annual competencies, to improve direct reports' performance, provide continual feedback, and frontline support.ย 
  • Consistently reviews and evaluates the effectiveness of the department training program, and works with Education Department to develop and implement any necessary changes.
  • Maintains a primary focus on recruitment, retention, and training of Recovery Services staff; participates in hiring and interview processes. Collaborates with preceptors and new staff during orientation to ensure training needs of individual staff are met.
  • Maintains a focus on department-level succession planning.ย  Implements strategies to maintain high level performance within team at all times.
  • Monitors and assesses for preceptor effectiveness. Models effective training for frontline preceptors by routinely working in a preceptor/trainer capacity.
  • Ability to counsel, evaluate, discipline, and recommend termination of personnel, if necessary.ย 
  • Helps staff to identify and attain professional goals and objectives while focusing on retention and individual needs of frontline talent. Contributes to appropriate documentation of frontline talent development.
  • Participates in the facilitation of interdepartmental collaborative and cross-training/shadowing efforts.
External Facing Responsibilities
  • Possesses strong decision-making capabilities and excellent communication skills, with an ability to effectively engage with transplant surgeons, coroner and funeral home staff, and tissue processor partners on a regular basis.
  • May function as liaison to outside contractors and vendors, at times taking a lead role in projects that DNW enters into.
  • Prepares and implements educational programs with Regional Teams to create awareness and facilitation of the donation process, as needed.ย 
  • Assumes responsibility for presenting in-services, debriefings, and other educational forums to outside agencies as needed.
Professional/Personal Competency
  • Maintains professional competence to provide leadership and consultative services to direct reports, transplant centers, hospital partners, coroner and funeral home facilities, tissue processors, and donor families.ย 
  • Maintains current knowledge of national and local regulations and best practices in organ and tissue operations, including but not limited to authorization, recovery, allocation, and preservation policies.
  • Works to develop and maintain active membership in professional associations, participation at workshops, and seminars.
  • Possess the ability to speak on a national platform as expert in organ and tissue operations.
  • Performs other duties as assigned.
QUALIFICATIONS
  • ย Highly organized and resourceful, with excellent written, verbal and presentation communications skillsย 
  • Demonstrates tact, maturity, and professionalism in all points of contact. Builds and maintains positive relations within the Recovery Services, throughout DNW, and outside of DNW.ย  Represents DNW effectively in client situations and to the general public.
  • Possess a high degree of organization, ingenuity, ability to solve problems independently,ย 
  • Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization, the supply of organ and tissue, and the safety of recipients.
  • Proven effective supervisory skills, managing team performance, exhibits motivational and leadership skills to engage staff to meet organizational goals.
  • Ability to adapt in order to rapidly problem-solve in the face of unforeseen challenges.ย 
  • Makes efficient and effective use of own time.ย  Sets and meets realistic deadlines.ย  Attends and participates in departmental and organizational meetings.
  • Adheres to the principles of "customer service" in all aspects of the job.ย  Supports fellow employees and others to further the achievement of DNW's mission.
EDUCATION AND EXPERIENCE
  • Required Education: Degree in Biologic Sciences or equivalent degree/certification/diploma in an allied health field. Prior work experience within the donation industry may substitute for educational requirement.ย 
  • Two to four years of experience working in organ or tissue procurement or transplantation with significant knowledge of all aspects of organ, eye and/or tissue banking. Education may partially substitute for experience requirement.
  • CTBS certification and/or CEBT certification; CPTC and/or CTP certification preferred
  • Prior supervisory experience and a proven ability to demonstrate a high level of effectiveness in goals achievement through skillful staff management strongly preferred.
$76,215 - $95,269 a year
Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.

Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll.

If selected, Donor Network West's Recruiting & Compensation Team will provide further detail!

Salary data provided by third party sites do not accurately reflect our pay structure.
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