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Frontline Manager Jobs in Spokane, WA (NOW HIRING)

Tjx

Customer Engagement Coordinator

Spokane, WA · On-site

$17.66 - $18.16/hr

Monitors all frontline equipment, communicating issues to management * Executes and adheres to Company directives * Maintains and upholds merchandising standards within the queue-line * Adheres to ...

T-Roc

Territory Field Lead

Airway Heights, WA · On-site

Advocate for Frontline Tools: Champion the use of assisted-sales tools and triage frameworks ... Experience managing competing priorities with tight deadlines in a dynamic work environment.

T-Roc

Territory Field Lead

Airway Heights, WA · On-site

Advocate for Frontline Tools: Champion the use of assisted-sales tools and triage frameworks ... Experience managing competing priorities with tight deadlines in a dynamic work environment.

IntelliPro Group Inc.

IT Specialist

Spokane, WA · On-site

$28 - $30/hr

... frontline technical support for enterprise infrastructure, end-user computing, and business ... Manage and document incidents and service requests using IT service management tools. * Support ...

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Frontline Manager information

See Spokane, WA salary details

$24.8K

$60.2K

$117.3K

How much do frontline manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for frontline manager in Spokane, WA is $60,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $69,300.00 per year, depending on experience, location, and employer.

What is a frontline manager?

Frontline Managers are supervisors who oversee the daily operations and performance of employees directly involved in producing goods or delivering services. They are typically responsible for managing teams, handling schedules, ensuring productivity, and addressing any issues that arise on the front lines of an organization. Frontline Managers play a crucial role in implementing company policies, maintaining quality standards, and serving as a link between upper management and employees. Their leadership and problem-solving skills have a direct impact on team morale and operational efficiency.

What does a frontline manager do?

Frontline Managers play a pivotal role in guiding teams to meet operational goals by providing direct supervision, coaching, and real-time feedback. They address daily challenges such as managing staffing levels, resolving conflicts, and ensuring adherence to company policies and quality standards. Effective Frontline Managers foster open communication, prioritize team morale, and serve as a bridge between upper management and frontline employees. This hands-on involvement helps them quickly identify issues, implement solutions, and drive continuous improvement within their teams.

What are the key skills and qualifications needed to thrive as a frontline manager?

To thrive as a Frontline Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in supervising teams or a relevant degree. Familiarity with workforce management systems, scheduling software, and reporting tools is commonly required. Excellent communication, conflict resolution, and motivational abilities are standout soft skills in this role. These competencies are vital for effectively managing daily operations, driving team performance, and ensuring organizational goals are met.

What is the difference between Frontline Manager vs Supervisor?

AspectFrontline ManagerSupervisor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a high school diploma; some positions may need certifications
Work EnvironmentOversees teams, manages operations, and interacts with multiple departmentsDirectly supervises staff, ensures daily tasks are completed
Industry UsageCommon in retail, manufacturing, hospitality, and healthcareWidely used across similar industries for team oversight

Frontline Managers and Supervisors both oversee staff and ensure operational efficiency. However, Frontline Managers often have broader responsibilities, including strategic planning and cross-department coordination, while Supervisors focus more on direct supervision and task completion. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Frontline Manager jobs in Spokane, WA look for?

The top searched job categories for Frontline Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Frontline Manager jobs?

Cities near Spokane, WA with the most Frontline Manager job openings:

Frontline Manager jobs near you
Infographic showing various Frontline Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,187 per year, or $28.9 per hour.

Frontline Homeless Shelter Staff

Spokane, WA • On-site

Catholic Charities of Spokane Inc
Civic and Social Organizations • 201 - 500 employees
Learn more about Catholic Charities of Spokane Incexternal

Full-time

Medical, Dental, Vision, Life, PTO

Posted 22 days ago

Job description

WE OFFER EXCELLENT BENEFITS:

  • FREE Employee Medical Insurance
  • FREE Employee Dental Insurance
  • FREE Employee Vision Insurance
  • Sick leave (8 hours of paid sick leave per month)
  • Vacation (Minimum of 2 weeks paid vacation)
  • Discounted health memberships
  • Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
  • FREE Long-Term Disability Insurance
  • FREE Life Insurance
  • 13 Paid Holidays


Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.


CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.


Job Summary

This position is responsible for assisting with the management and operation of the House of Charity services.



Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.


  1. Ensure that the rules are being observed and that it is a safe environment for patrons, staff, and volunteers. Maintain safety and security by monitoring all general access areas.
  1. Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
  1. Through regular interactions with clients, make appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents, contact residents’ outside- service providers as necessary.
  1. Respond to resident complaints and seek solutions that support client success.
  1. Maintains relevant databases including HOC internal database and CMIS. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
  1. Performs hourly walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
  1. Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
  1. Write significant events involving residents and building operations activities in a daily log; read log daily.
  1. Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.
  1. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  1. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
  1. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect
  1. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  1. Performs as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
  1. Performs related functions necessary to support the mission and core values of Catholic Charities.



Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.


Education/Experience: to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Ability to compassionately interact with mentally ill, and those experiencing substance use disorder and homelessness.


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to apply skills learned in training to communicate in a trauma-informed way that supports positive outcomes in high-pressure situations.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature. Ability to apply skills learned in provided training to de-escalate situations in ways that lead to safe outcomes for staff and clients.
  • Quality Management: ability to complete duties on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to apply common sense understanding to carry out instructions in everyday operations as well as in critical incidents furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Supervisory Skills: This job does not have any direct supervisory experience.


Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
  • Heat: subject to high temperatures
  • Cold: exposed to low temperatures
  • Strong smells: such as urine or body odor.
  • Exposure: may be exposed to secondary, drug related smoke, and viruses such as COVID, Norovirus, and shigella.
  • Client Population may include persons involved in gangs, and/or convicted of violent crimes with substance abuse concerns, mental health challenges, unmet medical needs, homelessness, and/or tendencies towards violent behavior.