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Frontline Management Jobs (NOW HIRING)

Patagonia

Frontline Recruiter

Reno, NV

Role: Frontline Recruiter (CX, DC, Retail) Team: People + Culture Business Partnerships Scope ... Manage end-to-end recruiting acrossallfrontline teamsforbothinternalandexternaljob requisitions.

New

Oso Security, Inc

Head of Sales

New York, NY · On-site

$325K - $350K/yr

Own frontline management: set quotas, manage pipeline, review deals, and drive consistent overachievement. * Lead by example - prospect, run discovery, build champions, run POCs, negotiate, and close ...

DHL

Frontline Recruiter

Fort Worth, TX · On-site

Frontline Recruiter Do you have a passion for dynamic recruiting within a fast-paced environment ... Flawlessly manages candidate information in Applicant Tracking System. * Manage postings for ...

DPDHL

Frontline Recruiter

Fort Worth, TX

Frontline Recruiter Do you have a passion for dynamic recruiting within a fast-paced environment ... Flawlessly manages candidate information in Applicant Tracking System. * Manage postings for ...

ProAmpac

Frontline Leader

Battle Creek, MI · On-site

$75K/yr

... Frontline Leader responsible for leading and supporting production team members on the flexible ... Performance Management * Track KPIs such as efficiency, waste, and downtime. * Implement corrective ...

DPDHL

Frontline Recruiter

Groveport, OH

Frontline Recruiter Do you have a passion for dynamic recruiting within a fast-paced environment ... Flawlessly manages candidate information in Applicant Tracking System. * Manage postings for ...

Physical Rehabilitation Network

OD Analyst

They will also provide direct support and coaching to frontline managers as they develop in their current roles, or for the potential transition into future leadership roles. What You Will Do ...

Waste Management

Transportation Manager

Johnstown, PA · On-site

... management of drivers and helpers while fostering a positive, engaged, and safety-focused work ... Meet with new frontline employees daily to ensure consistent communication and support of ...

DHL

Frontline Recruiter

Groveport, OH · On-site

Frontline Recruiter Do you have a passion for dynamic recruiting within a fast-paced environment ... Flawlessly manages candidate information in Applicant Tracking System. * Manage postings for ...

Waste Management

Transportation Manager

Johnstown, PA · On-site

... management of drivers and helpers while fostering a positive, engaged, and safety-focused work ... Meet with new frontline employees daily to ensure consistent communication and support of ...

altg

Account Manager

Ronkonkoma, NY · On-site

$60K/yr

Oversee customer interaction and frontline management of existing contracts within the territory until delivery and installation * Studies markets to monitor the competition, developing trends ...

altg

Account Manager

New York, NY · On-site

$60K/yr

Oversee customer interaction and frontline management of existing contracts within the territory until delivery and installation * Studies markets to monitor the competition, developing trends ...

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All JobsFrontline Management Jobs

Frontline Management information

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$25K

$45.9K

$66K

How much do frontline management jobs pay per year?

As of Jul 23, 2026, the average yearly pay for frontline management in the United States is $45,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $48,000.00 per year, depending on experience, location, and employer.

What is frontline management?

Frontline management refers to the role of managers who directly supervise employees that are involved in the day-to-day operations of a business. These managers are responsible for overseeing teams, ensuring tasks are completed efficiently, addressing employee concerns, and implementing company policies on the ground level. They act as a bridge between upper management and staff, playing a crucial role in operational success and employee engagement. Frontline managers are commonly found in industries like retail, manufacturing, healthcare, and hospitality.

What is a frontline job description?

A frontline management job involves overseeing daily operations and supervising staff in customer-facing or operational roles. These managers ensure service quality, handle employee issues, and meet performance targets, often requiring strong communication and leadership skills. The role typically involves working in fast-paced environments and may require relevant certifications or experience in the industry.

What is front line management?

Frontline management involves supervising and coordinating the work of employees directly involved in production, service delivery, or customer interaction. These managers oversee daily operations, ensure team performance, and often require strong communication and leadership skills. They typically work in industries like retail, manufacturing, or hospitality and may need relevant experience or certifications.

What is the difference between Frontline Management vs Customer Service Supervisor?

AspectFrontline ManagementCustomer Service Supervisor
ResponsibilitiesOversees daily operations, manages staff, ensures customer satisfactionSupervises customer service team, handles escalations, maintains service quality
Required SkillsLeadership, communication, problem-solvingCustomer focus, conflict resolution, team management
Work EnvironmentRetail, hospitality, call centersCall centers, retail stores, service departments
CertificationsOften no formal certification, leadership experience preferredCustomer service training, leadership skills

Frontline Management and Customer Service Supervisor roles both involve managing teams and ensuring customer satisfaction. However, Frontline Management typically covers broader operational responsibilities across various industries, while Customer Service Supervisors focus specifically on customer service teams and quality assurance. Both roles require strong communication and leadership skills, but their scope and daily tasks differ based on industry and organizational structure.

What are some common challenges faced by frontline managers, and how can they effectively address them?

Frontline managers often encounter challenges such as balancing team productivity with employee well-being, handling conflict resolution, and adapting to rapidly changing priorities. To address these, it's important to develop strong communication skills, set clear expectations, and foster an environment of trust and feedback. Many organizations also provide leadership training and peer support networks to help new managers succeed. By proactively seeking feedback and leveraging available resources, frontline managers can overcome these challenges and drive team success.

What does a front line manager do?

A front line manager oversees daily operations and supervises employees in a specific department or team. They are responsible for ensuring productivity, maintaining quality standards, and addressing employee issues, often using management tools like schedules and performance metrics.

What are the key skills and qualifications needed to thrive as a Frontline Manager, and why are they important?

To thrive as a Frontline Manager, you need strong leadership, organizational, and problem-solving skills, often supported by a degree in management or relevant experience in supervisory roles. Familiarity with workforce management software, scheduling tools, and basic HR systems is usually expected. Exceptional communication, conflict resolution, and team motivation abilities help you stand out in managing diverse frontline staff. These skills ensure effective team performance, employee engagement, and smooth daily operations in dynamic work environments.

Is Frontline education a good company?

Frontline Education is a provider of administrative software solutions for educational institutions, not a company offering frontline management roles. If referring to a job in frontline management, the role typically involves supervising staff and operations in a customer service or service environment. The quality of a job depends on the specific employer and work environment, not solely on the job title.
More about Frontline Management jobs
What cities are hiring for Frontline Management jobs? Cities with the most Frontline Management job openings:
What states have the most Frontline Management jobs? States with the most job openings for Frontline Management jobs include:
What job categories do people searching Frontline Management jobs look for? The top searched job categories for Frontline Management jobs are:
Frontline Management jobs near you
Infographic showing various Frontline Management job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 66% Full Time, 27% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,906 per year, or $22.1 per hour.
Sr. Service Desk Analyst 08/03

Sr. Service Desk Analyst 08/03

Frontline Managed Services

Creve Coeur, MO • On-site

$25/hr

Full-time

Posted 7 days ago

Job description

Welcome to Frontline Managed Services® - where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
Join Our Team and Be a Catalyst for Change!
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.
How You'll Make an Impact
As a Sr. Analyst, you will provide technical support for a diverse portfolio of law firm clients, delivering high-quality customer service with a strong emphasis on first-call resolution and ownership. This is a mid-level, client-facing role that plays a critical part in supporting high-urgency legal environments where responsiveness, discretion, and attention to details matter.
You will manage escalated issues while resolving frontline requests, working closely with teammates and partners to deliver reliable, professional support. This role is ideal for someone who enjoys solving problems, communicating clearly with non-technical users, and contributing to a collaborative service desk team.
What You'll Do
  • Serve as technical support resource in a multi-client environment, owning the full lifecycle of technical issues from initial intake through troubleshooting, resolution, and closure.
  • Prioritize first-call resolution and take full ownership of incidents to ensure timely and accurate outcomes
  • Act as an escalation point, providing guidance and support as needed
  • Support multiple law firm clients, understanding their applications, workflows, confidentiality requirements, and time-sensitive needs
  • Create, update, and maintain detailed service tickets with clear documentation of troubleshooting steps and resolutions in ServiceNow.
  • Provide technical support for:
    • Windows and macOS workstations
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Mobile devices (iOS and Android)
    • Common legal applications (document management, timekeeping, case management systems)
    • VPN connectivity, networking fundamentals (DNS, DHCP, Wi-Fi)
    • End-user hardware including laptops, printers, scanners, and peripherals
  • Support virtual desktop and remote access environments (e.g., VPN, VDI/VMware Horizon), as applicable
  • Perform user account setup and maintenance, including permissions, MFA support, and access changes
  • Collaborate with internal teams and third-party vendors to resolve complex issues
  • Know when to resolve issues independently and when to escalate or collaborate to ensure the best outcome for clients
  • Escalate infrastructure-level or Tier 3 issues with complete documentation and context
  • Assist with workstation deployments, updates, and routine maintenance
  • Contribute to internal documentation, knowledge base articles, and process improvements
  • Participate in ongoing training, certifications, and skills development
  • Deliver consistent, high-quality customer service with clear communication, empathy, accuracy, and accountability

You'll Be Successful in This Role If You
  • Solve problems thoroughly during the first interaction
  • Communicate clearly and professionally with non-technical users
  • Understand the confidentiality and urgency of legal environments
  • Manage multiple clients and priorities effectively
  • Work independently and collaboratively
  • Are detail-oriented, organized, and proactive
  • Adapt quickly to new technologies and evolving client needs

What You Bring
  • CompTIA A+ Certification required or, in lieu of certification, an associate's degree in information technology or related field
  • 3+ years of experience in a help desk or service desk environment
  • Experience supporting users via phone, ticketing systems, and remote support tools
  • Experience supporting professional services clients is preferred (legal industry experience is a strong plus)

Preferred Qualifications
  • Hands-on experience using ServiceNow for ticketing, triage, routing, documentation, and resolution tracking.
  • CompTIA Network+
  • Microsoft MS-900 or higher

Compensation & Schedule
  • This position is compensated at $25.00 per hour and follows a fixed wage scale.
  • The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs.
  • Must be available to start on 7/13

Not Sure You Meet Every Requirement?
We know that great candidates may not match every qualification listed. If you're excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.
Join Us
At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.
"We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."

Apply