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Front Office Manager Jobs in Springfield, MA (NOW HIRING)

RONALD DELVECCHIO DDS

Front Office

Vernon Rockville, CT

$20 - $27/hr

Our dental office is seeking a dedicated Front Office Receptionist to manage operations and ensure a smooth and welcoming experience for our patients. Title Front Office Position Details: Employment ...

RONALD DELVECCHIO DDS

Front Office

Vernon Rockville, CT

$20 - $27/hr

Our dental office is seeking a dedicated Front Office Receptionist to manage operations and ensure a smooth and welcoming experience for our patients. Title Front Office Position Details: Employment ...

HYATT Hotels

Front Office Supervisor

Windsor Locks, CT · On-site

Front Office Supervisor Overview: Our hotel is looking for a Front Desk Supervisor to primarily ... Act as a link between guests and hotel management. * Implement procedures to improve service to ...

Summit Careers Inc

HR Office Manager

Northampton, MA · On-site

$22 - $28/hr

Manage front-office operations, including phones, visitors, and office organization. * Assist with payroll, purchasing, enrollment, and student transfers. * Manage supplies and uniform inventory.

RAYUS Radiology

Front Office Associate

Springfield, MA · On-site

$17.30 - $25.01/hr

Front Office Associate RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $17.30 - $25.01 based on direct and relevant experience. RAYUS Radiology is looking ...

HCS Head Start, Inc.

Office Manager

Springfield, MA · On-site

$25.65/hr

Manage daily front-office and administrative operations. * Serve as the primary point of contact for families, visitors, and community partners. * Maintain organized and compliant program, child, and ...

Rayus Radiology

Front Office Associate

Springfield, MA

$17.30 - $25.01/hr

As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients ...

RAYUS Radiology

Front Office Associate

Springfield, MA · On-site

$17.30 - $25.01/hr

As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients ...

SNI USA Inc

Front Office Assistant

Hadley, MA · On-site

$19 - $21/hr

Office Assistant Location: Hadley, MA Pay: $19-$21/hour (based on experience) Job Type: Temp-to ... Respond to inquiries via email and property management software * Coordinate and communicate ...

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Front Office Manager information

See Springfield, MA salary details

$11

$23

$37

How much do front office manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for front office manager in Springfield, MA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $27.55 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

How much do front office managers make in the US?

Front Office Managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $80,000 in high-demand markets or larger establishments. The role often requires strong organizational and customer service skills, and may include benefits such as bonuses or health insurance.

Is a front office manager a stressful job?

A front office manager often faces stress due to managing guest relations, staff coordination, and handling complaints in a fast-paced environment. The role requires strong organizational and communication skills, and working hours can include evenings and weekends, which may contribute to job stress.
More about Front Office Manager jobs

What are the most commonly searched types of Front Office jobs in Springfield, MA?

The most popular types of Front Office jobs in Springfield, MA are:

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For Front Office Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Front Office Manager jobs in Springfield, MA look for?

The top searched job categories for Front Office Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Office Manager jobs?

Cities near Springfield, MA with the most Front Office Manager job openings:

Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,204 per year, or $23.7 per hour.

Front Office Manager

Highgate Hotels

Windsor Locks, CT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Highgate Hotels rating

6.4

Company rating: 6.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

55th of 108 rated hotels

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.


Homewood Suites Windsor Locks, CT


Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
  • Get paid daily

  • Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
  • Proactively garner relationships with long term and repeat guests to develop loyalty and  maintain a high level of satisfaction.
  • Apply problem solving skills to resolve guest issues to their satisfaction.
  • Supervise supply ordering and inventory for front office, hotel Market and F&B breakfast within a set budget.
  • Handle continuous requests in a fast-paced environment by coordinating with other  departments to ensure all guest requests are met.
  • Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Manage processes such as, but not limited to; Advance Deposits, Tax reconciliation, Accounts Receivable, Month end reporting
  • Displacement coverage of departmment positions as needed.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

  • Minimum of 2 years in similar hotel front office leadership role required.
  • Hilton brand experince highly preferred.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Available to cover all 3 shifts as necessary
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

What Highgate Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Highgate Hotels

Sourced by ZipRecruiter

Highgate Hotels, based in New York, NY, US, is a preeminent real estate investment and hospitality management firm with a substantial presence in the hospitality industry. Founded in the 1980s, Highgate has grown to manage over 160 hotels around the world, providing comprehensive hospitality services including hotel operations, asset management, and project management. Their portfolio includes an array of upscale, luxury, and budget hotels, extending their services across various market segments in the hospitality industry. Highgate commits to its mission of delivering superior returns for owners and investors while providing eclectic experiences for guests.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1988

Social media

Facebook

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