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Front Desk Jobs in Alberta (NOW HIRING)

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB

$18 - $22/hr

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on ...

Pomeroy Lodging LP

Front Desk Supervisor

Calgary, AB · On-site

$20 - $22/hr

We are looking for a Front Desk Supervisor to join our team! If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for ...

Planet Fitness

Front Desk Associate

Leduc, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

RDR Casino

Front Desk Agent

Red Deer, AB · On-site

Join our team as a Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience. Summary Under the direction of theFront Office ...

Pomeroy Kananaskis Mountain Lodge

CA$20/hr

Front Desk Agent - Black Diamond Club Rate of Pay: $20.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: Start a ...

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All JobsFront Desk JobsFront Desk Jobs in Alberta

Front Desk information

See Alberta salary details

$7

$14

$20

How much do front desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for front desk in Alberta is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $15.38 per hour, depending on experience, location, and employer.

Can I get a front desk job with no experience?

Front desk jobs often do not require prior experience and typically focus on customer service, communication skills, and basic computer proficiency. Employers may provide on-the-job training, making it accessible for entry-level candidates. Having a friendly demeanor and organizational skills can improve your chances of securing such a position.

What is the difference between Front Desk vs Receptionist?

AspectFront DeskReceptionist
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, offices, clinics, hospitalsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed broadly across industries for front-line customer interactionCommonly used in hospitality, healthcare, corporate settings
Search & Comparison IntentPeople comparing front desk roles with similar customer service positionsPeople looking for entry-level front office roles

Both Front Desk and Receptionist roles involve greeting visitors, answering phones, and managing front office tasks. The terms are often used interchangeably, but 'Front Desk' typically refers to the overall position in various industries, while 'Receptionist' is more specific to roles focused on front office customer service. Both require similar skills and credentials, making them closely related in the job market.

What does a front desk position do?

A front desk position involves greeting visitors, answering phone calls, managing appointments, and performing administrative tasks. It requires good communication skills, organization, and often the use of office software or phone systems. The role is typically performed in environments like hotels, offices, or medical facilities.

What is a front desk job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What are the key skills and qualifications needed to thrive as a front desk professional, and why are they important?

To thrive as a Front Desk professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with reservation or scheduling software, phone systems, and office productivity tools like Microsoft Office is typically expected. Excellent communication, a friendly demeanor, and the ability to multitask under pressure are standout soft skills. These abilities are crucial for delivering efficient service, managing first impressions, and ensuring smooth daily operations in customer-facing environments.

What are some common challenges faced by front desk staff, and how can they be managed effectively?

Front Desk staff often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining composure during busy periods. Effective time management, clear communication, and a calm, professional demeanor are essential skills for addressing these situations. Many Front Desk teams work closely together and with other departments, so fostering strong teamwork and staying organized can help minimize stress and ensure the smooth operation of daily front desk functions.
More about Front Desk jobs
What are the most commonly searched types of Front Desk jobs in Alberta? The most popular types of Front Desk jobs in Alberta are:
What are popular job titles related to Front Desk jobs in Alberta? For Front Desk jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Front Desk jobs in Alberta look for? The top searched job categories for Front Desk jobs in Alberta are:
What cities in Alberta are hiring for Front Desk jobs? Cities in Alberta with the most Front Desk job openings:
Front Desk jobs near you
Infographic showing various Front Desk job openings in Alberta as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $30,354 per year, or $14.6 per hour.

Front Desk Agent

Pomeroy Lodging LP

Grande Prairie, AB

$18 - $22/hr

Full-time

Re-posted 24 days ago

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! 

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest's experience warm, pleasant, and memorable. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continuous full-time employment.
  • Pomeroy Stay Travel Program.
  • Food and Beverage Discounts at Pomeroy owned restaurants based on location. 
  • Recognition Program.
  • Engaging Work Environment.
  • Work Life Balance.
  • Community & Event Access.
  • Access to Golf Membership locally based on location. 

Key Focuses

  • Provides friendly, attentive, and professional service to all guests and responds effectively to guest concerns and complaints.
  • Maintains a clean, organized, and welcoming front desk, lobby, and guest entrance to ensure strong first impressions.
  • Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and multiple guest requests in a fast-paced environment.
  • Coordinates arrivals, departures, in-house activity, and VIP amenities while communicating effectively with other departments.
  • Books, modifies, and cancels guest reservations by phone, in person, or online using hotel reservation and POS systems.
  • Processes check-ins and check-outs, balances transactions, and accurately handles payments including room charges, cash, debit, credit, and checks.
  • Maintains knowledge of room types, rate plans, promotions, and hotel and community amenities to support guest inquiries.
  • Completes administrative tasks and required checklists independently while maintaining attention to detail and accuracy.
  • Adheres to safety procedures and promptly reports hazards or incidents to the supervisor on duty.
  • Demonstrates professionalism, integrity, and teamwork in alignment with Pomeroy Lodging's Core Values of Quality, Honesty, and Family.

Experience/Passions/Education

  • Post-Secondary education in hotel/hospitality management or events planning required
  • Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
  • Opera PMS experience and knowledge of Lightspeed PMS is an asset
  • Technically Proficient

Hourly Pay Range

Starting at $18.00 to $22.00 per hour

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging
Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Employment Type: Full Time - Hourly

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