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Front Desk Manager Jobs in Alberta (NOW HIRING)

Concord Hospitality

Asst Front Desk Manager CAN

Edmonton, AB · On-site

CA$43K - CA$45K/yr

... Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

New

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB · On-site

$18 - $22/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a ... Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and ...

Planet Fitness

Front Desk Associate

Edmonton, AB · On-site

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Lethbridge, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Pomeroy Lodging LP

Front Desk Attendant

Vermilion, AB · On-site

$18/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! As a Front Desk Agent, you ...

Planet Fitness

Front Desk Associate

Saint Albert, AB · On-site

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Calgary, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Calgary, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Holiday Inn Express, Downtown Edmonton

Be Seen First

Night Auditor Hotel/ Front desk Agent

Edmonton, AB · On-site

Manage and resolve all guest complaints (and compliments) if possible in a professional and ... Ensure that the front desk and back office is clean and well organized. * Communicate with public ...

Fitness Connection

Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organized * Complete opening & closing duties as needed * Complete regular club ...

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for front desk manager in Alberta is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Alberta?

The most popular types of Front Desk jobs in Alberta are:

What job categories do people searching Front Desk Manager jobs in Alberta look for?

The top searched job categories for Front Desk Manager jobs in Alberta are:

What cities in Alberta are hiring for Front Desk Manager jobs?

Cities in Alberta with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Alberta as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,854 per year, or $18.2 per hour.

Asst Front Desk Manager CAN

Edmonton, AB • On-site

Concord Hospitality
Hospitality Services • 5 - 10K employees

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

12th of 107 rated hotels

People enjoy working here

Good employer

Recommended by parents

Learn more about Concord Hospitalityexternal

CA$43K - CA$45K/yr

Full-time

Medical, Dental, Vision, Life

Posted yesterday

New

Job description

Description

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

    Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:

    "We Are Concord!"

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Status: Full-Time

    Compensation: $43,000 - $45,000 / Per Year

    • All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries ("Marriott"). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

    Employment Type: FULL_TIME

    What Concord Hospitality employees say

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