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Front Desk Manager Jobs in Alberta (NOW HIRING)

Pomeroy Lodging LP

Front Desk Supervisor

Calgary, AB · On-site

$20 - $22/hr

You will deliver this leadership throughout the orientation, training, performance management, and communication processes. Key Focuses * Ensures the front desk, lobby, and guest entrance are ...

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB

$18 - $22/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a ... Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and ...

Planet Fitness

Front Desk Associate

Leduc, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

RDR Casino

Front Desk Agent

Red Deer, AB · On-site

Summary Under the direction of theFront Office Manager/Rooms Division Manager,theFront Desk ... The Front Desk Agent must be professional, energetic, passionate and customer focused.This position ...

Pomeroy Kananaskis Mountain Lodge

CA$20/hr

Front Desk Agent - Black Diamond Club Rate of Pay: $20.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: Start a ...

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All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Alberta

Front Desk Manager information

See Alberta salary details

$8

$18

$29

How much do front desk manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front desk manager in Alberta is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Alberta? The most popular types of Front Desk jobs in Alberta are:
What cities in Alberta are hiring for Front Desk Manager jobs? Cities in Alberta with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Alberta as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,854 per year, or $18.2 per hour.

Front Desk Supervisor

The Westin Calgary Airport

Calgary, AB • On-site

CA$20 - CA$22/hr

Full-time

Medical

Posted 4 days ago

Job description

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Key Focuses

  • Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
  • Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
  • Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
  • Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
  • Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
  • Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Requirements/Experience/Education

  • AB Driver’s License, Class 5 license.
  • Clean Drivers Abstract for the past two years is required
  • Minimum of one year of experience at the front desk or in a full service or select service hotel is required.
  • Knowledge of Lightspeed PMS is an asset.
  • Proficient in English.
  • Tech-savvy.
  • Experience with Microsoft Office.

Amazing Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continued full-time employment.
  • Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
  • Pomeroy Stay Travel Program.
  • Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk. This position may occassionally require you to drive a shuttle.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.