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Front Desk Receptionist Manager Jobs in Rochester, MN

Titan

Assistant Front Office Manager

Rochester, MN · On-site

Provide hands-on support at the Front Desk, particularly during peak arrival and departure periods ... Serve as Manager on Duty when assigned and respond to operational needs throughout the hotel.

Mayo Clinic

Desk Operations Specialist

Rochester, MN · On-site

... front desk coverage during staffing needs. On remote workdays, team members focus on managing ... Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to ...

Mayo Clinic

Desk Operations Specialist

Rochester, MN · Hybrid

... front desk coverage during staffing needs. On remote workdays, team members focus on managing ... Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to ...

Mayo Clinic

Desk Operations Specialist

Rochester, MN · Hybrid

... front desk coverage during staffing needs. On remote workdays, team members focus on managing ... Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to ...

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Front Desk Receptionist Manager information

See Rochester, MN salary details

$10

$16

$22

How much do front desk receptionist manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for front desk receptionist manager in Rochester, MN is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Receptionist Manager vs Front Desk Receptionist?

AspectFront Desk ReceptionistFront Desk Receptionist Manager
ResponsibilitiesGreeting visitors, answering phones, scheduling appointmentsOverseeing reception staff, managing schedules, ensuring service quality
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; leadership experience preferred
Work EnvironmentFront office, customer-facingFront office, supervisory role
Employer UsageHotels, clinics, corporate officesHotels, clinics, corporate offices

The main difference is that the Front Desk Receptionist manages daily front desk operations and supervises staff, while the Front Desk Receptionist handles customer interactions and administrative tasks. The manager role involves leadership responsibilities, whereas the receptionist focuses on direct customer service.

What are some common challenges faced by front desk receptionist managers, and how can they be addressed?

Front Desk Receptionist Managers often encounter challenges such as handling high volumes of guest inquiries, managing staff schedules, and resolving unexpected conflicts or complaints. Successful managers prioritize clear communication, effective delegation, and proactive problem-solving to maintain smooth operations. Utilizing scheduling software and regular team meetings can help streamline processes and ensure everyone is aligned. Building strong relationships with team members and other departments also fosters a supportive work environment that enhances overall efficiency.

What does a front desk receptionist manager do?

A Front Desk Receptionist Manager oversees the daily operations of the front desk area in businesses such as hotels, offices, or medical facilities. They supervise receptionist staff, ensure excellent customer service, handle guest or client inquiries, and manage administrative tasks like scheduling and record-keeping. Additionally, they may be responsible for hiring, training, and evaluating front desk employees to maintain a smooth and welcoming environment. Their role is essential for creating a positive first impression and efficient workflow at the front desk.

What are the key skills and qualifications needed to thrive as a front desk receptionist manager?

To thrive as a Front Desk Receptionist Manager, you need strong organizational abilities, multitasking skills, customer service expertise, and prior experience or education in office administration or hospitality management. Familiarity with scheduling software, phone systems, and front desk management tools such as property management systems (PMS) is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively coordinate teams and create a welcoming environment. These competencies are crucial for ensuring smooth daily operations, high guest satisfaction, and efficient team performance at the front desk.
What are the most commonly searched types of Front Desk Receptionist jobs in Rochester, MN? The most popular types of Front Desk Receptionist jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Front Desk Receptionist Manager jobs? Cities near Rochester, MN with the most Front Desk Receptionist Manager job openings:
Front Desk Receptionist Manager jobs near you

Assistant Front Office Manager - Kahler Grand Hotel

Kahler Hotels LLC

Rochester, MN

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.

Position Summary:We are seeking a dynamic and detail-oriented Assistant Front Office Manager to join our team. This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you!

Responsibilities
  • Assist in managing front office operations, including check-in, check-out, reservations, and guest inquiries.
  • Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
  • Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
  • Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
  • Monitor and maintain compliance with hotel policies, procedures, and brand standards.
  • Prepare schedules and assist with payroll submissions for front office team members.
  • Analyze guest feedback and implement improvements to enhance service quality.
Qualifications
  • Prior experience in a supervisory role in hospitality or a related field.
  • Strong leadership and interpersonal skills with the ability to motivate a team.
  • Exceptional problem-solving abilities and a commitment to guest satisfaction.
  • Proficiency in hotel management systems and Microsoft Office Suite.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

    • Competitive starting wages
    • Health, Dental, Vision and other benefits available after 60 days
    • DailyPay
    • 401k
    • Paid Training
    • Paid PTO
    • Referral program
    • Discounts at all Kinseth Hotel Corporation hotels and restaurants 

Compensation Range:

$55,000 - $60,000 annually based on qualifications

Employment Type: FULL_TIME

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