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Front Desk Position Jobs in Springfield, OH (NOW HIRING)

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

Salary: $12 to $15 Hampton Inn Sidney, OH A Hilton Brand Property Position: Hotel Ambassador/Sales ... Core Front Desk Responsibilities * Perform all check-in and check-out procedures efficiently and ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

$13.25 - $16.75/hr

Hampton Inn Sidney, OH A Hilton Brand Property Position: Hotel Ambassador/Sales Representative ... Core Front Desk Responsibilities * Perform all check-in and check-out procedures efficiently and ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH

$13.25 - $16.75/hr

Hampton Inn Sidney, OH A Hilton Brand Property Position: Hotel Ambassador/Sales Representative ... Core Front Desk Responsibilities * Perform all check-in and check-out procedures efficiently and ...

Holiday Inn Express

Front Desk Agent 3p-11p

Dayton, OH · On-site

$13.75 - $17.50/hr

Front Desk Agent 3p-11p The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best ...

IHG Hotels & Resorts

Front Desk Agent 3p-11p

Dayton, OH · On-site

$13.75 - $17.50/hr

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible. Duties ...

Ivy Hospitality

Front Desk Agent

Vandalia, OH · On-site

$13.50 - $17/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs ...

SPENGA

Part time Front Desk Associate

Dayton, OH · On-site

$15/hr

Spenga Front Desk Manager A SPENGA front desk manager is a positive, energetic and efficient individual who warmly welcomes and takes care of members. Benefits: * Bonus based on performance

Hampton Inn Dayton Vandalia

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to ...

Hilton Worldwide Holdings

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to ...

Posted today

Hampton Inn Dayton Vandalia

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to ...

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All JobsFront Desk Position JobsFront Desk Position Jobs in Springfield, OH

Front Desk Position information

See Springfield, OH salary details

$7

$13

$17

How much do front desk position jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front desk position in Springfield, OH is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $15.58 per hour, depending on experience, location, and employer.

Can I get a front desk position with no experience?

Front desk positions often do not require prior experience, as employers typically look for good communication skills, a professional appearance, and basic computer knowledge. On-the-job training is common, and some roles may prefer or require a high school diploma or equivalent. Certifications like customer service or receptionist training can be beneficial but are not always necessary.

What is a front desk position?

Front Desk positions are customer-facing roles typically found in businesses such as hotels, offices, medical facilities, and other service-oriented environments. Employees in these positions are responsible for greeting visitors, answering phones, handling inquiries, managing reservations, and providing general administrative support. They serve as the first point of contact for guests or clients and play a key role in creating a positive first impression. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What front desk jobs pay the most?

Senior front desk roles such as hotel front desk managers or administrative managers typically offer higher salaries, often exceeding $40,000 to $50,000 annually. Factors like location, experience, and industry can influence pay, with specialized skills or certifications potentially increasing earning potential.

What are the key skills and qualifications needed to thrive as a front desk position?

To thrive in a Front Desk Position, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office management tools like Microsoft Office is commonly required. Excellent communication, professionalism, and a friendly demeanor are important soft skills that set top performers apart. These abilities ensure efficient operations, positive first impressions, and effective service to clients and visitors.

What are some common challenges faced in a front desk position and how can they be managed effectively?

Front desk professionals often encounter challenges such as handling a high volume of guests or clients during peak times, managing multiple tasks simultaneously, and addressing unexpected issues like scheduling conflicts or dissatisfied visitors. Effective time management, clear communication, and staying calm under pressure are key strategies to overcome these challenges. Regular training and strong support from supervisors and team members also help ensure that front desk staff can provide excellent service even in demanding situations.
What are popular job titles related to Front Desk Position jobs in Springfield, OH? For Front Desk Position jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Front Desk Position jobs in Springfield, OH look for? The top searched job categories for Front Desk Position jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Front Desk Position jobs? Cities near Springfield, OH with the most Front Desk Position job openings:
Front Desk Position jobs near you
Infographic showing various Front Desk Position job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $28,559 per year, or $13.7 per hour.

Hotel Front Desk

InnVite Hospitality

Sidney, OH • On-site

Full-time

PTO

Re-posted 20 days ago

Job description

Salary: $12 to $15

Hampton Inn Sidney, OH

A Hilton Brand Property

JOB DESCRIPTION

Position: Hotel Ambassador/Sales Representative

Location: Hampton Inn Sidney, OH

Department: Front Office / Sales

Reports To: Front Office Manager / General Manager

Classification: Full-Time, Non-Exempt | Hourly

Schedule: Flexible all shifts including AM, PM, overnight, weekends, and holidays

Position Summary

We are looking for a dynamic, guest-focused Hotel Ambassador/Sales Representative to join our team at the Hampton Inn Sidney, OH. The ideal candidate thrives in a fast-paced hospitality environment, is available to work any shift on any day including evenings, overnights, weekends, and holidays, and is a natural problem-solver who excels at turning unhappy guests into loyal advocates. You will proactively identify revenue opportunities through upselling and sales lead generation, and youll be ready to pitch in across departments whenever the team needs support. This role is the heartbeat of the hotel the first and last impression every guest receives.

Guest Recovery & Conflict Resolution

  • Serve as the primary point of contact for guest complaints, applying empathetic listening, de-escalation techniques, and creative problem-solving to resolve issues on the spot and turn negative experiences into positive outcomes.
  • Exercise sound judgment in authorizing service recovery gestures (room upgrades, late checkouts, amenity credits) within established guidelines to retain guest loyalty and protect online reputation.
  • Document all guest incidents thoroughly and follow up to ensure satisfaction, escalating to management only when necessary.
  • Maintain composure and professionalism under pressure, including during high-volume check-in/check-out periods, oversold situations, and emergency scenarios.
  • Monitor online reviews and guest feedback scores; proactively address recurring issues before they escalate.

Revenue Generation & Upselling

  • Actively upsell premium room types, suites, and add-on packages (early check-in, late checkout, breakfast bundles) during every check-in interaction, consistently meeting or exceeding monthly upsell revenue targets.
  • Identify and capture qualified sales leads from corporate travelers, event planners, group bookings, and extended-stay guests; document and route leads promptly to the sales team or General Manager.
  • Promote Hilton Honors enrollment, hotel amenities, and direct booking channels to maximize revenue per available room (RevPAR) and reduce OTA dependency.
  • Track personal upsell performance and conversion rates; participate in incentive programs and sales contests.

Core Front Desk Responsibilities

  • Perform all check-in and check-out procedures efficiently and accurately using the property management system (OnQ/PMS), including ID verification, payment processing, key encoding, and guest registration.
  • Manage reservations, cancellations, and modifications via phone, email, walk-in, and OTA channels.
  • Handle cash, credit card transactions, and end-of-shift balancing with complete accuracy; prepare daily audit reports during night audit shifts.
  • Coordinate room assignments to optimize housekeeping flow, maintenance schedules, and guest preferences.
  • Respond to all incoming calls within three rings; provide knowledgeable information about the hotel, local attractions, dining, and transportation.
  • Maintain a clean, organized, and welcoming front desk and lobby area at all times.

Cross-Departmental Flexibility

  • Willingly assist housekeeping with room inspections, linen delivery, or room turns during high-demand periods.
  • Support breakfast service setup, replenishment, and breakdown when needed.
  • Assist maintenance with guest room work order follow-ups and minor operational tasks.
  • Help with laundry operations, public area upkeep, or shuttle service as required.
  • Act as the Manager on Duty (MOD) when designated, handling operational decisions across all departments.
  • Demonstrate a genuine all hands on deck mentality no task is beneath this role when it benefits the guest experience or the team.

Qualifications & Requirements

  • High school diploma or equivalent required; associate degree in hospitality management a plus.
  • Minimum 1 year of front desk or guest-facing hospitality experience preferred; candidates with strong customer service backgrounds in retail, food service, or call centers will also be considered.
  • Full availability across all shifts: AM (7am3pm), PM (3pm11pm), overnight/night audit (11pm7am), weekends, and holidays this is non-negotiable for this position.
  • Proven ability to handle difficult guest situations with empathy, patience, and professionalism. Must provide examples during the interview process.
  • Demonstrated experience in upselling, suggestive selling, or revenue generation in any service industry.
  • Proficiency with hotel PMS systems (OnQ, Opera, Fosse, or similar); strong general computer skills.
  • Excellent verbal and written communication skills; bilingual ability is a plus.
  • Ability to stand for extended periods, lift up to 25 lbs, and work in a fast-paced environment.
  • Must pass a background check and maintain a professional appearance consistent with Hilton brand standards.

Compensation & Benefits

  • Competitive hourly rate commensurate with experience.
  • Guaranteed performance bonus paid on a regular schedule.
  • Paid days off and paid sick time.
  • Hilton Team Member Travel Program significantly discounted employee rates at over 7,400 Hilton properties worldwide across all Hilton brands, including:

Waldorf Astoria Conrad LXR Hotels & Resorts Signia by Hilton Hilton Hotels & Resorts Curio Collection DoubleTree by Hilton Tapestry Collection Embassy Suites Tempo by Hilton Motto by Hilton Hilton Garden Inn Hampton by Hilton Tru by Hilton Homewood Suites Home2 Suites Spark by Hilton Graduate Hotels LivSmart Studios

  • Upward mobility and career growth opportunities we actively promote from within. Top-performing Hotel Ambassador/Sales are first in line for advancement into Front Desk Supervisor, Assistant General Manager, and General Manager roles across our portfolio.
  • Hilton Honors enrollment and brand-specific training and certification programs.
  • Opportunities to gain experience across multiple departments, building a well-rounded hospitality career.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify duties as business needs evolve. This position is at-will employment. Hampton Inn Sidney, OH is an equal opportunity employer.