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Front Desk Night Shift Jobs in Springfield, MA (NOW HIRING)

RRI, Inc.

Front Desk GSR

Vernon, CT

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn ...

Planet Fitness

Front Desk Associate

Vernon, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to maintain the cleanliness of the club for up to 50% of the shift. * Deliver prompt ...

Planet Fitness

Front Desk Associate

Bloomfield, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to maintain the cleanliness of the club for up to 50% of the shift. * Deliver prompt ...

New

Planet Fitness

Front Desk Associate

East Hartford, CT

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to maintain the cleanliness of the club for up to 50% of the shift. * Deliver prompt ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... front desk - and that's where you come in. Position Summary This is a part time position, we are ... Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week. As a ...

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

As Front Desk Staff, you'll be the first point of contact for members and guests. You'll help ... Open or close the facility depending on shift assignment * Monitor activity and enforce facility ...

Dave & Buster's

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19/hr

Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. * Reviews the cleanliness and organization of the Front Desk and Host station.

Dave & Buster

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19.25/hr

Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. * Reviews the cleanliness and organization of the Front Desk and Host station.

Dave & Buster's, Inc.

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19/hr

Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. * Reviews the cleanliness and organization of the Front Desk and Host station.

ImmaCare Inc.

Front Desk Attendant

Hartford, CT · On-site

$13 - $17/hr

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and ... Read the staff log book from the entry of last shift worked * Answer and control the phone ...

ImmaCare Inc.

Front Desk Attendant

Hartford, CT · On-site

$16.94/hr

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and ... Read the staff log book from the entry of last shift worked * Answer and control the phone ...

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Front Desk Night Shift information

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How much do front desk night shift jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front desk night shift in Springfield, MA is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.26 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a front desk night shift?

A Front Desk Night Shift role typically requires excellent customer service skills, attention to detail, and familiarity with basic administrative duties; a high school diploma or equivalent is usually expected. Knowledge of hotel or property management software (such as Opera or Maestro), telephone systems, and payment processing tools is often needed. Strong communication, problem-solving abilities, and the capacity to stay alert and professional during overnight hours help individuals excel in this position. These skills ensure smooth nightly operations, guest satisfaction, and effective handling of late-night issues or emergencies.

What are common challenges faced while working the front desk night shift, and how can they be managed?

Front desk night shift employees often work independently and may be responsible for managing late check-ins, handling guest complaints, and maintaining security throughout the night. Dealing with fatigued or frustrated guests and staying vigilant during quieter hours can be challenging. Effective time management, strong communication skills, and familiarity with emergency protocols help in overcoming these challenges. Many employers provide training and support resources, and seasoned night staff often develop routines to stay organized and alert. Preparing for common issues in advance and maintaining a calm, approachable demeanor contribute greatly to success in this role.

Do hotel receptionists have night shifts?

Yes, hotel receptionists often work night shifts to provide 24-hour guest service. Night shift roles typically require good communication skills, the ability to handle emergencies, and familiarity with hotel management systems. These shifts are common in hotels that operate around the clock to accommodate guests arriving or departing at all hours.

What is a front desk night shift?

A Front Desk Night Shift job involves managing the front desk operations of a hotel, office, or facility during nighttime hours. Responsibilities typically include checking in and out guests, answering phones, handling reservations, and addressing any issues that arise overnight. Employees in this role must provide excellent customer service, ensure security protocols are followed, and sometimes perform light administrative or housekeeping tasks. Strong communication, problem-solving, and multitasking skills are essential for success in this position.

What are popular job titles related to Front Desk Night Shift jobs in Springfield, MA? For Front Desk Night Shift jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Front Desk Night Shift jobs in Springfield, MA look for? The top searched job categories for Front Desk Night Shift jobs in Springfield, MA are:
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Front Desk Night Shift jobs near you

Front Desk GSR

RRI, Inc.

Vernon, CT

$8.50/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. 


Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

Job Description

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

  • Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
  • Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
  • Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
  • Perform daily cash count; prepare bank deposit and review of audit packages
  • Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
  • Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
  • Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
  • Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
  • Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
  • Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
  • Other duties as assigned


Qualifications
  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position required
  • Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
  • Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
  • Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
  • Basic English communication (verbal and written) skills required
  • May be required to work nights, weekend and/or holidays
Additional Information

EOE/M/F/Disabled/Veteran

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