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Front Desk Associate Jobs in Springfield, IL (NOW HIRING)

WellNow Urgent Care

Receptionist

Lincoln, IL · On-site

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

WellNow Urgent Care

Receptionist

Lincoln, IL

$18/hr

Other front desk responsibilities as assigned * 0-25% Travel Requirements Minimum Education and Experience: * High School Diploma or equivalent required * Associates degree preferred * Ability to ...

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Front Desk Associate information

See Springfield, IL salary details

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How much do front desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk associate in Springfield, IL is $15.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.16 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in Springfield, IL?

The most popular types of Front Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Associate jobs?

Cities near Springfield, IL with the most Front Desk Associate job openings:

Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,424 per year, or $15.1 per hour.

Front Desk Agent

Hilton Garden Inn Springfield

Springfield, IL • On-site

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Position: Front Desk Agent 

Reports To: Front Office Leadership / Assistant General Manager / General Manager 

Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. 

Pay Range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. 

  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. 

  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. 

  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. 

  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. 

  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. 

  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service. 

  • Assist guests with luggage upon arrival and departure. 

  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. 

  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. 

  • Be aware of and prepare for incoming VIP guests. 

  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. 

  • Exhibit a positive and cooperative attitude as part of the team. 

  • Communicate effectively with coworkers and contribute to a supportive work environment. 

  • Handle and account for keys properly. 

  • Understand and adhere to emergency procedures and security policies.

  • Ensure the confidentiality and protection of guest room numbers. 

  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. 

  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications: 

Education: High School diploma or equivalent. 

Experience: Prior experience in a customer service role preferred. 

  • Strong verbal and written communication skills. 

  • Basic computer skills. 

  • Knowledge of the hotel, its services, and the surrounding area. 

  • Ability to stand for extended periods, up to 8 hours. 

  • Ability to lift up to 15 lbs on occasion. 

  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. 

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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