Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing · Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. · Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing · Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. · Oversee daily Front Desk operations ...
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. * Oversee daily Front Desk operations, including arrivals ...
Milwaukee, WI · On-site
$65K - $75K/yr
Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. * Oversee daily Front Desk operations, including arrivals ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. * Oversee daily Front Desk operations, including arrivals ...
Milwaukee, WI · On-site
$65K - $75K/yr
Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. * Oversee daily Front Desk operations, including arrivals ...
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
$65K - $75K/yr
What you will be doing Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Milwaukee, WI · On-site
$65K - $75K/yr
What you will be doing • Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service. • Oversee daily Front Desk operations ...
Brookfield, WI · On-site
$16 - $20.75/hr
As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This ...
Brookfield, WI · On-site
$16 - $20.75/hr
As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This ...
Brookfield, WI · On-site
$13.25 - $16.75/hr
Front Desk Agent At Crescent Hotels & Resorts, we are a team of hospitality professionals that are ... More than that, we know our Associates are the shining stars of what we do! We understand what it ...
Brookfield, WI · On-site
$13.25 - $16.75/hr
Front Desk Agent At Crescent Hotels & Resorts, we are a team of hospitality professionals that are ... More than that, we know our Associates are the shining stars of what we do! We understand what it ...
Brookfield, WI · On-site
$16 - $20.75/hr
As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This ...
Quick apply
Brookfield, WI · On-site
$16 - $20.75/hr
As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This ...
Milwaukee, WI · On-site
$17/hr
Front Desk Agent Are you passionate about hospitality and eager to work for the most recognized ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Milwaukee, WI · On-site
$17/hr
Front Desk Agent Are you passionate about hospitality and eager to work for the most recognized ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Oak Creek, WI · On-site
$13.25 - $17.25/hr
Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...
Oak Creek, WI · On-site
$13.25 - $17.25/hr
Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...
Oak Creek, WI · On-site
$13.25 - $17.25/hr
Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...
Oak Creek, WI · On-site
$13.25 - $17.25/hr
Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...
Brookfield, WI · On-site
$16 - $18/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Brookfield, WI · On-site
$16 - $18/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Brookfield, WI · On-site
$13.25 - $16.75/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Brookfield, WI · On-site
$13.25 - $16.75/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Milwaukee, WI · On-site
$17/hr
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Milwaukee, WI · On-site
$17/hr
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Milwaukee, WI · On-site
$17/hr
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
Milwaukee, WI · On-site
$17/hr
We are seeking a dedicated Front Desk Agent to join our dynamic team who will contribute to the ... associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our ...
$7.44 - $8.46
0% of jobs
$8.46 - $9.49
2% of jobs
$9.49 - $10.51
5% of jobs
$10.51 - $11.54
9% of jobs
$11.54 - $12.56
9% of jobs
$12.58 is the 25th percentile. Wages below this are outliers.
$12.56 - $13.59
16% of jobs
The median wage is $14.21 / hr.
$13.59 - $14.61
15% of jobs
$14.61 - $15.63
17% of jobs
$15.76 is the 75th percentile. Wages above this are outliers.
$15.63 - $16.66
15% of jobs
$16.66 - $17.68
6% of jobs
$17.68 - $18.71
5% of jobs
$7
$14
$18
| Aspect | Front Desk Associate | Receptionist |
|---|---|---|
| Credentials | High school diploma; customer service skills | High school diploma; communication skills |
| Work Environment | Hotels, healthcare, corporate offices | Medical offices, hotels, corporate settings |
| Employer & Industry Usage | Common in hospitality, healthcare, corporate | Common in healthcare, corporate, hospitality |
| Search & Comparison Intent | Customer service, front desk duties | Administrative support, greeting visitors |
Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.
A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.
$65K - $75K/yr
Other
Medical, Life, Retirement, PTO
Posted 9 days ago
Description
Are you a hospitality leader who is passionate about creating exceptional guest experiences? Do you thrive in a fast-paced luxury environment where personalized service, attention to detail, and team development are key to success? The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the service excellence that has made The Pfister a Milwaukee landmark for generations.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.
What you will be doing
· Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service.
· Oversee daily Front Desk operations, including arrivals, departures, room assignments, VIP guests, and service recovery efforts.
· Create and manage staff schedules to ensure optimal coverage while meeting labor and productivity goals.
· Serve as a visible leader for guest satisfaction, proactively engaging with guests and resolving concerns in a professional and timely manner.
· Partner with Housekeeping, Reservations, Sales, Security, and other departments to ensure a seamless and memorable guest experience.
· Maintain operational and financial controls, including cash handling, billing accuracy, guest folios, and compliance with hotel policies and procedures.
Position Requirements
· 2+ years of leadership experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
· Proven ability to lead, coach, and develop associates while fostering a positive team culture.
· Strong commitment to delivering exceptional guest experiences and resolving guest concerns effectively.
· Excellent communication, interpersonal, and problem-solving skills.
· Experience with hotel property management systems (PMS) and general computer proficiency.
· Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
· Availability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.
What’s in it for you
· Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
· Competitive Pay, Early Wage Access, and Paid Time Off
· Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, 401(k) employer match
· Access to Employee Assistance Programs
· Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
· Complimentary, well-balanced meal every shift.
· Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
Job Type: Salary Exempt
Salary Range: $65,000-$75,000 based on experience
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.
Sourced by ZipRecruiter
Traveler accommodation
201 - 500 Employees
Milwaukee, WI, US
1893
