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Front Desk Associate Jobs in Middleton, WI (NOW HIRING)

YWCA

Front Desk Associate Evenings & Weekends

Madison, WI

$14 - $18.25/hr

Summary The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access ...

Marcus Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... associates after 30 days) Company-paid life insurance, employee assistance program, and 401(k) with ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... associates after 30 days) Company-paid life insurance, employee assistance program, and 401(k) with ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...

CSM COMPANIES INC GROUP

Front Desk Coordinator

Madison, WI · On-site

$16.25 - $21/hr

Summary: The Front Desk Coordinator provides general administrative support for the entire ... Associate's or Bachelor's Degree preferred * 3 - 5 years of administrative assistant experience ...

YMCA

Front Desk Staff - West YMCA

Madison, WI

$15 - $16/hr

Hiring One Front Desk Staff - West YMCA PART TIME! MUST BE ABLE TO WORK- Mornings, Mid-Day, Nights As Needed, and Every Other Weekend. FREE YMCA FAMILY MEMBERSHIP! $15-16.00 per hour Are you ...

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Front Desk Associate information

See Middleton, WI salary details

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How much do front desk associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for front desk associate in Middleton, WI is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Associate, and why are they important?

To excel as a Front Desk Associate, strong organizational abilities, customer service skills, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with reservation software, office phone systems, and point-of-sale (POS) systems is commonly required. Exceptional communication, multitasking, and problem-solving skills help individuals stand out in this role. These competencies ensure smooth operations, positive guest experiences, and efficient handling of front desk responsibilities.

What are Front Desk Associates?

Front Desk Associates are professionals responsible for greeting visitors, answering inquiries, and managing the front desk operations of an organization, such as a hotel, office, or medical facility. They often handle tasks like checking in guests or clients, handling phone calls, scheduling appointments, and maintaining records. Their role is essential for creating a positive first impression and providing excellent customer service. Strong communication, organizational, and multitasking skills are important for success in this position.

What are some common challenges faced by Front Desk Associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What does a front office associate do?

A front desk associate is responsible for greeting visitors, answering phone calls, managing appointments, and performing administrative tasks such as data entry and maintaining records. They often use computer software like Microsoft Office and need good communication and customer service skills to handle inquiries and support daily operations.

What does a front desk associate do?

A front desk associate is responsible for greeting visitors, answering phone calls, managing appointments, and handling administrative tasks at the reception area. They often use computer software to schedule and maintain records and need good communication and customer service skills. The role typically requires a high school diploma or equivalent and may involve working flexible hours depending on the workplace.

How much do receptionists make?

Receptionists, including front desk associates, typically earn an average hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Wages can vary based on experience, location, and the industry or organization they work for.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

What Is a Front Desk Associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

Can a shy person be a receptionist?

A front desk associate or receptionist role can be suitable for shy individuals, as it often involves tasks like answering phones, greeting visitors, and managing schedules. Developing communication skills and gaining experience can help shy people perform effectively in this position.
More about Front Desk Associate jobs
What are the most commonly searched types of Front Desk jobs in Middleton, WI? The most popular types of Front Desk jobs in Middleton, WI are:
What cities near Middleton, WI are hiring for Front Desk Associate jobs? Cities near Middleton, WI with the most Front Desk Associate job openings:
Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Middleton, WI as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,571 per year, or $15.7 per hour.

Front Desk Associate Evenings & Weekends

YWCA of Madison

Madison, WI • On-site

$14 - $18.25/hr

Part-time

Posted 10 days ago

Job description

Summary

The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts.  Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Customer Service

  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or resident floor.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel or building residents are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Provides support to residents of the building by distributing information, forms, resources, mail, apartment keys, etc.  
  • Responds to resident queries and complaints in a trauma informed manner; documenting building incidents.
  • Collects rent payments and issues receipts for cash received.
  • Schedules appointments with the appropriate personnel.


Safety and Security

  • Monitors traffic flow through the lobby by acknowledging the presence of individuals entering and leaving the building, determining the purpose of their visit or resident status, and if they have properly checked in at the desk.
  • Monitors visitor access and issues passes when required.
  • Monitors security cameras.
  • Conducts walking rounds of the building assessing noise levels, investigating disturbances, stopping any unrecognized visitors, noting unsafe conditions and repairs that need to be made in common areas, turning off unattended kitchen appliances, assuring all male visitors are out of the building when male visiting hours end.
  • Locking all entrances at specified times in the evening, as well as locking off access to different areas of the building.
  • Observes and documents concerns related to building residents on and around the property. 
  • Follows building procedure in responding to unattended children.
  • Provides support to Housing staff in verifying wellbeing of case managers after in-home visits.
  • Responds to emergency situations and works with law enforcement officers, emergency health care providers, and firefighting personnel.
  • Exercises judgment during crisis situations.


Operations Management

  • Available to cover overnight shifts due to illnesses and vacations for regular night shift staff.
  • Documents physical plant issues (i.e. elevator function, building keys, etc.) and reports to the Facilities Director for repair.
  • Maintains resident rosters making updates and revisions as needed.
  • Receives, sorts, routes, and distributes mail.
  • Completes the appropriate move-in/out paperwork for all residents of the building.
  • Completes and files the appropriate paperwork as needed i.e. incident reports, etc.
  • Maintains a clean and orderly work environment behind our front desk.
  • Performs other clerical duties as needed


Qualifications

  • High School Diploma, equivalency or working towards degree completion.
  • 6-12 months experience providing customer service.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Knowledge, Skills and Abilities: 

  • Must support the YWCA mission: eliminating racism and empowering women, and demonstrate the competencies listed in the YWCA Madison Competency Model.
  • Work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services.
  • Experience working with low income populations; especially with individuals with mental illness &/or AODA issues.
  • Knowledge of Trauma Informed Care practices.
  • Ability to make appropriate judgment calls during crisis situations.
  • Willingness to learn.


Additional Requirements

  • Must be at least age 18.