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Front Desk Associate Jobs in Madison, WI (NOW HIRING)

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... associates after 30 days) Company-paid life insurance, employee assistance program, and 401(k) with ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

CFS

Front Desk Receptionist

Prairie Du Sac, WI · On-site

$20 - $23/hr

Front Desk Receptionist Compensation $20-$23/hr USD Why This Opportunity Stands Out * Approachable, hands-off management in a relaxed, business-casual office * Steady full-time hours in a stable ...

Robert Half

Front Desk Coordinator

Madison, WI · On-site

$19 - $22/hr

We are looking for an experienced Front Desk Coordinator to support daily front-of-house operations for a real estate property and facilities management environment in Madison, Wisconsin. This ...

Triple Shift Entertainment

Front Desk Attendant

Sun Prairie, WI · On-site

$12.75 - $16.25/hr

Front Desk Attendant At Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

Front Desk Attendant At Triple Shift Entertainment we're proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while ...

THE MADISON CONCOURSE HOTEL

Front Desk Agent

Madison, WI · On-site

$17/hr

Front Desk Agent Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...

The Madison Concourse Hotel

Front Desk Agent

Madison, WI · On-site

$17/hr

Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience ...

The Madison Concourse Hotel

Front Desk Agent

Madison, WI · On-site

$17/hr

Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience ...

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All JobsFront Desk Associate JobsFront Desk Associate Jobs in Madison, WI

Front Desk Associate information

See Madison, WI salary details

$7

$15

$20

How much do front desk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for front desk associate in Madison, WI is $15.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.45 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in Madison, WI?

The most popular types of Front Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Front Desk Associate jobs?

Cities near Madison, WI with the most Front Desk Associate job openings:

Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,948 per year, or $15.4 per hour.

Front Desk Agent

Marcus Hotels

Madison, WI • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Marcus Hotels & Resorts rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Front Desk Agent
Location: Hilton Madison Monona Terrace | Madison, WI
Schedule: Full-Time Preferred | Flexible Availability Including Weekends & Holidays
Estimated Wage: $16-$18 Depending on Experience
Create Memorable Moments with a Career in Hospitality
Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.
We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.
What Will You Be Doing?
As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include:
  • Greeting and welcoming guests upon arrival and departure

  • Checking guests in and out of rooms accurately and efficiently

  • Selecting appropriate room assignments based on guest needs

  • Responding to guest requests, questions, and concerns in person and by phone

  • Handling and documenting guest issues, escalating concerns to management as needed

  • Providing information about hotel amenities, outlets, services, and the local area

  • Answering phones promptly and professionally while accurately inputting information into computer systems

  • Maintaining cash handling accuracy, including responsibility for a personal house bank

  • Assisting with luggage storage when necessary

  • Remaining calm, alert, and professional during busy periods or emergency situations

  • Effectively working with internal and external customers, using patience, tact, and diplomacy

  • Performing additional duties or projects as assigned

What Will You Bring to the Role?
We are looking for a reliable, service-oriented individual who enjoys working with people. Our ideal candidate has:
  • Ability to stand and move throughout the front office while performing essential job functions

  • Strong communication skills, including the ability to read, write, and speak English clearly

  • Basic to moderate computer skills with the ability to accurately input and retrieve information

  • Strong attention to detail and problem-solving skills

  • Observational and visual ability to detect emergency situations

  • High school diploma or equivalent required

  • Previous hotel or front desk experience is a plus, but not required

What is In It for You?
Working at Hilton Madison Monona Terrace comes with more than just a great team-enjoy a wide range of perks and benefits, including:
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• "Two for one" movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities
Join a Company with Heart
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.
We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.

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