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Front Desk Associate Jobs in Quebec (NOW HIRING)

Sonder

Front Desk Hospitality Agent

Montreal, QC

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests ...

Marriott

Front Desk Clerk

Montreal, QC · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

WeWork

Community Associate, Montreal

Montreal, QC

CA$51K - CA$54K/yr

About the Opportunity As a Community Associate, you'll be the primary point of contact for the ... Front Desk Management: * Cover the front desk during the building's set business hours and be an on ...

Hilton

Receptionniste

Quebec, QC · On-site

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments * Demonstrate a high level of customer service ...

Hilton

Receptionniste

Quebec, QC · On-site

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments * Demonstrate a high level of customer service ...

Marriott

Housekeeping Supervisor

Montreal, QC · On-site

Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Housekeeping Supervisor

Montreal, QC

Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Actalent

Overview Role: Customer Support Associate Location: Montreal, QC Resume Veiller a ce que nos ... Ensuring front office customer service (telephone and reception desk). Completing internal payroll.

Actalent

Overview Role: Customer Support Associate Location: Montreal, QC Resume Veiller a ce que nos ... Ensuring front office customer service (telephone and reception desk). Completing internal payroll.

Actalent

Customer Support Associate Location: Montreal, QC Résumé Veiller à ce que nos employés ... Ensuring front office customer service (telephone and reception desk). * Completing internal ...

Service Corporation International

We celebrate our associates. Recevoir les familles clientes et les visiteurs a la reception ... at the front desk by greeting, welcoming, directing and announcing them courteously and ...

Service Corporation International

We celebrate our associates. Recevoir les familles clientes et les visiteurs a la reception ... at the front desk by greeting, welcoming, directing and announcing them courteously and ...

UNESCO

Operations Assistant

Montreal, QC

KEY ROLE AND RESPONSIBILITIES Under the supervision of the Associate Finance and Administrative Officer, the incumbent will execute the following tasks: General Accountabilities * Provide front desk ...

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Front Desk Associate information

What Is a Front Desk Associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are the key skills and qualifications needed to thrive as a Front Desk Associate, and why are they important?

To excel as a Front Desk Associate, strong organizational abilities, customer service skills, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with reservation software, office phone systems, and point-of-sale (POS) systems is commonly required. Exceptional communication, multitasking, and problem-solving skills help individuals stand out in this role. These competencies ensure smooth operations, positive guest experiences, and efficient handling of front desk responsibilities.

What are some common challenges faced by Front Desk Associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What are Front Desk Associates?

Front Desk Associates are professionals responsible for greeting visitors, answering inquiries, and managing the front desk operations of an organization, such as a hotel, office, or medical facility. They often handle tasks like checking in guests or clients, handling phone calls, scheduling appointments, and maintaining records. Their role is essential for creating a positive first impression and providing excellent customer service. Strong communication, organizational, and multitasking skills are important for success in this position.

What is the role of a front desk associate?

A front desk associate is responsible for greeting visitors, answering phone calls, managing appointments, and performing administrative tasks. They often use computer systems and customer service skills to ensure smooth operations at the reception area.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

More about Front Desk Associate jobs
What are the most commonly searched types of Front Desk jobs in Quebec? The most popular types of Front Desk jobs in Quebec are:
What cities in Quebec are hiring for Front Desk Associate jobs? Cities in Quebec with the most Front Desk Associate job openings:
Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Quebec as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.
Front Desk Hospitality Agent

Front Desk Hospitality Agent

Sonder

Montreal, QC

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience.

Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring.


In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform - unlocking exciting new possibilities for our guests and employees.


Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.

  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.

  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.

  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.

  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required

  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

  • In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP

Who We Look For:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.

  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.

  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.

  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.

  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.

  • Flexible schedule and open to working evenings, weekends, and holidays.

  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.

  • Proficiency in languages other than English is an asset.

  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).

  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation

  • Medical, dental and vision insurance (where applicable)

  • Flexible vacation

  • Wellness and volunteering days

  • Annual free credits and discounts to stay in Sonders

  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

  • Corporate Responsibility & Sustainability

  • Data Privacy Policy

  • Blog: Sonder Stories

  • Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.

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