Assistant Front Desk Manager
Quebec, QC · On-site
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
New
Assistant Front Desk Manager
Quebec, QC · On-site
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
New
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience You have worked as a team lead, supervisor or assistant ...
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience You have worked as a team lead, supervisor or assistant ...
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
New
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
New
Assistant Front Desk Manager
Quebec, QC · On-site
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
Assistant Front Desk Manager
Quebec, QC · On-site
... direct impact of your decisions. We are looking for someone who wants to get involved, keep ... You have strong hotel front desk experience * You have worked as a team lead, supervisor or ...
Front Office Manager
Dorval, QC · On-site
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Administers the performance appraisal process for direct report managers. Interviews and hires ...
Front Office Manager
Dorval, QC · On-site
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Administers the performance appraisal process for direct report managers. Interviews and hires ...
Front Office Manager
Trois-rivieres, QC · On-site
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Administers the performance appraisal process for direct report managers. Interviews and hires ...
Front Office Manager
Trois-rivieres, QC · On-site
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and ... Administers the performance appraisal process for direct report managers. Interviews and hires ...
Receptionist (2026)
Longueuil, QC · On-site
... directing calls, and providing general administrative support. This role ensures smooth front-desk operations while delivering a professional and welcoming experience to clients, employees, and ...
New
Receptionist (2026)
Longueuil, QC · On-site
... directing calls, and providing general administrative support. This role ensures smooth front-desk operations while delivering a professional and welcoming experience to clients, employees, and ...
New
... front desk, housekeeping, or related professional area. OR 2-year degree from an accredited ... GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews ...
... front desk, housekeeping, or related professional area. OR 2-year degree from an accredited ... GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews ...
Answer and direct telephone calls, emails, and inquiries in English and French * Prepare and ... Welcome visitors and provide professional front-desk support * Process incoming and outgoing mail ...
Answer and direct telephone calls, emails, and inquiries in English and French * Prepare and ... Welcome visitors and provide professional front-desk support * Process incoming and outgoing mail ...
Key Responsibilities Answer and direct telephone calls, emails, and inquiries in English and French ... professional front-desk support Process incoming and outgoing mail and deliveries Assist with ...
Key Responsibilities Answer and direct telephone calls, emails, and inquiries in English and French ... professional front-desk support Process incoming and outgoing mail and deliveries Assist with ...
Answer and direct telephone calls, emails, and inquiries in English and French * Prepare and ... Welcome visitors and provide professional front-desk support * Process incoming and outgoing mail ...
Answer and direct telephone calls, emails, and inquiries in English and French * Prepare and ... Welcome visitors and provide professional front-desk support * Process incoming and outgoing mail ...
... front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
... front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
... front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties ...
... front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties ...
Administrative Assistant, Compliance, Rules and Standards/Assistant Administratif, Conformite, re...
Montreal, QC · Hybrid
Director, Compliance Rules and Standards Location: WADA Headquarters, Montreal, Canada Posting ... CRC, Council of Europe, ADO visits),includinglunches,liaison with front desk; * Arrange virtual ...
Administrative Assistant, Compliance, Rules and Standards/Assistant Administratif, Conformite, re...
Montreal, QC · Hybrid
Director, Compliance Rules and Standards Location: WADA Headquarters, Montreal, Canada Posting ... CRC, Council of Europe, ADO visits),includinglunches,liaison with front desk; * Arrange virtual ...
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus ...
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus ...
Ensuring front office customer service (telephone and reception desk). * Completing internal ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...
Ensuring front office customer service (telephone and reception desk). * Completing internal ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...
Associ au support client
Montreal, QC · On-site
Ensuring front office customer service (telephone and reception desk). * Completing internal ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...
Associ au support client
Montreal, QC · On-site
Ensuring front office customer service (telephone and reception desk). * Completing internal ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...
Front Desk Director information
What is the difference between Front Desk Director vs Front Desk Supervisor?
| Aspect | Front Desk Director | Front Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees front desk operations, manages staff, develops policies, and ensures guest satisfaction | Supervises front desk staff, handles daily guest interactions, and ensures smooth check-in/out processes |
| Credentials | High school diploma or equivalent; hospitality management experience often preferred | High school diploma; experience in customer service or hospitality roles |
| Work Environment | Hotel or hospitality management setting, often in larger establishments | Front desk area in hotels, resorts, or similar hospitality venues |
The main difference between a Front Desk Director and a Front Desk Supervisor lies in scope and responsibilities. The Front Desk Director typically oversees the entire front desk operation, manages staff, and develops policies, while the Front Desk Supervisor focuses on daily staff supervision and guest interactions. Both roles require customer service skills and hospitality experience, but the Director's role is more strategic and managerial.
How does a front desk director typically support and lead their team to ensure exceptional guest experiences?
A Front Desk Director plays a crucial leadership role by setting standards for service, providing training, and actively engaging with staff to resolve guest concerns. They often oversee scheduling, handle escalated issues, and implement process improvements to streamline front desk operations. Collaboration with housekeeping, maintenance, and management is common to ensure seamless guest services. Effective Front Desk Directors also foster a positive work environment, encouraging professional growth and open communication within their team.
What are the key skills and qualifications needed to thrive as a front desk director, and why are they important?
To thrive as a Front Desk Director, you need strong organizational, leadership, and customer service skills, typically supported by experience in hospitality management or a related field. Familiarity with property management systems (PMS), booking platforms, and front desk software is essential, and certifications in hospitality management can be advantageous. Excellent communication, problem-solving abilities, and team motivation are vital soft skills that set top performers apart. These competencies are crucial for ensuring efficient front desk operations, guest satisfaction, and seamless coordination within the hospitality environment.
What does a front desk director do?
A Front Desk Director oversees the operations of the front desk in a hotel, office, or other customer-facing environment. Their duties include managing front desk staff, ensuring excellent customer service, handling guest concerns, and coordinating with other departments to ensure smooth operations. They are responsible for training employees, optimizing workflows, and maintaining standards for appearance and professionalism at the front desk. The role requires strong leadership, organizational, and communication skills.
What are the most commonly searched types of Front Desk jobs in Quebec? The most popular types of Front Desk jobs in Quebec are:
What cities in Quebec are hiring for Front Desk Director jobs? Cities in Quebec with the most Front Desk Director job openings:
Full-time
Posted yesterday
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Job description
Ready to move from the front desk into management?
You have strong hotel front desk experience and feel ready to take on more responsibility?
At Hotel Clarendon, you will not be another employee number in a large hotel chain. You will join an independently owned Quebec hotel with a close-knit team, approachable management and a work environment where your ideas can make a real difference.
We are looking for a bilingual professional who cares deeply about guest service, enjoys supporting a team and wants to grow into an early-career management role.
Why join Hotel Clarendon?
- A permanent, full-time position of 40 hours per week
- Compensation based on your experience
- Group insurance
- Personal days
- Free coffee
- Additional benefits to be discussed during the hiring process
- A close-knit workplace where employees are known and valued
- Accessible and supportive management
- Hands-on guidance as you develop your management skills
- A versatile role that lets you contribute to several aspects of hotel operations
- A real opportunity to share ideas and influence how the hotel operates
Your role
As Assistant Front Office Manager, you will work closely with the Front Office Manager to support daily operations and deliver the level of service for which Hotel Clarendon is known.
You will be present for guests, available to your team and involved in the decisions that keep the front desk running smoothly.
Your responsibilities will include:
- Supervising daily front desk operations
- Coaching, training and motivating team members
- Supporting employees through complex situations
- Ensuring a thoughtful and personalized guest experience
- Handling complaints and sensitive guest situations
- Encouraging room upgrades and sales opportunities
- Replacing the Front Office Manager during their absence
- Assisting at the front desk when operations require it
- Collaborating with other hotel departments
- Identifying opportunities to improve processes and service
Your impact will go beyond the front desk
Hotel Clarendon is known for its warm welcome and high level of guest service. Because we are a close-knit team, you will have the opportunity to understand the wider hotel operation and see the direct impact of your decisions.
We are looking for someone who wants to get involved, keep learning and gradually build a lasting place within our management team.
Ready for your next step?
Do you want to develop your leadership in an iconic Quebec City hotel, surrounded by a team that truly knows and values you?
Apply today and show us how you would help bring the Clarendon experience to life for both our guests and your team.
The person we would like to meet
This could be the right next step for you if:
- You have strong hotel front desk experience
- You have worked as a team lead, supervisor or assistant manager
- You are ready to grow into an early-career management position
- You understand Quebec’s hotel industry through professional experience gained in Quebec
- You are fully bilingual in French and English, both spoken and written
- You stay calm and make sound decisions in a fast-moving environment
- You enjoy coaching people, not simply giving instructions
- You are genuinely committed to outstanding guest service
- You are comfortable with sales and room upgrade opportunities
- You are available to work some evenings and weekends
- You can operate a cash register and point-of-sale terminal
Experience with a hotel property management system, particularly Opera, is an asset. Additional language skills are also welcome.