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Front Desk Agent Pm Jobs in Raleigh, NC (NOW HIRING)

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

AccorHotel

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...

Hyatt Place

Front Desk Agent

Chapel Hill, NC

$15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...

White Lodging Careers

Front Desk Agent

Raleigh, NC · On-site

$13.75 - $17.50/hr

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ...

AccorHotel

Overnight Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile guest email addresses for comment cards and our market research company. * Track guest issues in a ...

21c Museum Hotels

Overnight Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile guest email addresses for comment cards and our market research company. * Track guest issues in a ...

AccorHotel

Overnight Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile guest email addresses for comment cards and our market research company. * Track guest issues in a ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

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All JobsFront Desk Agent Pm JobsFront Desk Agent Pm Jobs in Raleigh, NC

Front Desk Agent Pm information

See Raleigh, NC salary details

$9

$15

$20

How much do front desk agent pm jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for front desk agent pm in Raleigh, NC is $15.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Agent Pm vs Front Desk Agent Am?

AspectFront Desk Agent PmFront Desk Agent Am
Shift TimingAfternoon to EveningMorning to Afternoon
CertificationsCustomer Service, HospitalityCustomer Service, Hospitality
Work EnvironmentHotel Front Desk, HospitalityHotel Front Desk, Hospitality
Employer UsageHotels, ResortsHotels, Resorts

Both Front Desk Agent Pm and Front Desk Agent Am roles require similar certifications and work in hotel front desks within the hospitality industry. The main difference lies in their shift timings, with Pm working in the afternoon to evening and Am working in the morning to afternoon. Employers typically assign these roles based on operational needs, but the responsibilities and qualifications are largely the same.

What are Front Desk Agent PMs?

Front Desk Agent PMs are hospitality professionals who work the evening or overnight shift at a hotel's front desk. Their primary responsibilities include checking guests in and out, handling reservations, addressing guest inquiries, and ensuring the safety and comfort of all guests during the night. They often handle late check-ins, process payments, and may also assist with administrative tasks or night audits. Excellent communication and problem-solving skills are essential for this role, as PM agents are often the main point of contact when other staff may not be available.

What are the key skills and qualifications needed to thrive as a Front Desk Agent PM, and why are they important?

To thrive as a Front Desk Agent PM, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is essential. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this role. These qualities ensure seamless guest experiences, efficient night operations, and effective resolution of any issues that arise during evening shifts.

What are some common challenges faced by Front Desk Agents working evening shifts, and how can they prepare for them?

Front Desk Agents on PM shifts often handle late check-ins, address guest concerns after regular management hours, and may encounter unexpected issues such as overbooked rooms or maintenance emergencies. Staying organized, remaining calm under pressure, and having strong communication skills are essential for quickly resolving guest needs. Building familiarity with emergency procedures and maintaining clear communication with housekeeping and security teams can help ensure smooth operations during less-staffed evening hours.
What are popular job titles related to Front Desk Agent Pm jobs in Raleigh, NC? For Front Desk Agent Pm jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Front Desk Agent Pm jobs in Raleigh, NC look for? The top searched job categories for Front Desk Agent Pm jobs in Raleigh, NC are:
Front Desk Agent Pm jobs near you
Infographic showing various Front Desk Agent Pm job openings in Raleigh, NC as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,674 per year, or $15.2 per hour.

Front Desk Agent

AccorHotel

Durham, NC • On-site

$13.75 - $17.50/hr

Full-time

Re-posted 28 days ago

Job description

Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: Front Desk Supervisor/Front Office Manager
Supervises: None
General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.
Specific Responsibilities:
  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
  • Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
  • Relays art exhibition information to guests.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Knows standard cash handling procedures and knowledge of computerized cash register systems.
  • Must be fluent in English.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
  • Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
  • Must pass a background check.

Education/Formal Training
  • High School diploma or equivalent

Experience
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Qualifications
  • Knows standard cash handling procedures and knowledge of computerized cash register systems.
  • Must be fluent in English.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
  • Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
  • Must pass a background check.

Education/Formal Training
  • High School diploma or equivalent

Experience
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Additional Information
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

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