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From Home Worksoft Certify Jobs (NOW HIRING)

Xantrion

IT Dispatcher (Remote - work from home)

$45K - $50K/yr

Work from home and receive outstanding benefits that support your family- while working for a ... Position Requirements Formal Education & Certification High school diploma or equivalent. Knowledge ...

Healthwaze

Remote Radiology - Work from Anywhere

New York, NY · Remote

$350K - $437K/yr

Board-Certified Radiologist with an active license in one or more U.S. states. Join us in revolutionizing telehealth and making a difference in the patients' lives. Apply today to become part of our ...

MUSC

Credit Processor (WFH)

Charleston, SC · On-site

Required Licensure, Certifications, Registrations: N/A Job Duties and Responsibilities ... Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

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From Home Worksoft Certify information

What is the difference between From Home Worksoft Certify vs Business Analyst?

AspectFrom Home Worksoft CertifyBusiness Analyst
Primary RoleAutomates business process testing using Worksoft Certify softwareAnalyzes business needs and recommends solutions, often involving process improvements
Required SkillsKnowledge of Worksoft Certify, testing procedures, basic scriptingBusiness process analysis, communication, requirements gathering
Work EnvironmentRemote, software testing teams, IT departmentsOffice or remote, business units, project teams
CertificationsWorksoft Certify certification, testing certificationsBusiness analysis certifications (CBAP, CCBA) often preferred

From Home Worksoft Certify specialists focus on automating testing processes using specific software tools, while Business Analysts analyze and improve business processes. Both roles may work remotely and require understanding of business operations, but their core responsibilities differ significantly.

How does working remotely as a Worksoft Certify automation engineer impact collaboration with team members and project stakeholders?

Remote Worksoft Certify automation engineers typically collaborate using digital tools such as video conferencing, instant messaging, and project management platforms. While you may work independently on test automation scripts, regular communication with QA teams, developers, and business analysts is essential to ensure test requirements are met and any issues are quickly addressed. This structure encourages proactive communication and documentation, which can help overcome the challenges of working from different locations. Many organizations also schedule regular virtual meetings or stand-ups to keep remote teams connected and aligned on project goals.

What is Worksoft Certify and how does it work for work-from-home jobs?

Worksoft Certify is an automation software tool designed for end-to-end business process testing, primarily used in enterprise environments. It allows users to create automated tests for applications without needing to write code, making it accessible for business analysts as well as technical users. For work-from-home roles, professionals use Worksoft Certify to remotely design, execute, and manage automated test cases, ensuring software quality and reducing manual testing efforts. Remote access to the tool and collaboration through cloud-based project management are common in these roles.

What are the key skills and qualifications needed to thrive as a Worksoft Certify Automation Engineer working from home, and why are they important?

To thrive as a Worksoft Certify Automation Engineer working from home, you need strong skills in software testing, automation frameworks, and experience with Worksoft Certify along with a background in computer science or a related field. Familiarity with technical tools such as Worksoft Certify, SAP, and test management systems, as well as relevant certifications like ISTQB, are typically required. Excellent problem-solving skills, attention to detail, and effective remote communication set top performers apart in this role. These abilities are crucial to ensure high-quality automated testing, reliable results, and smooth collaboration within distributed teams.
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What cities are hiring for From Home Worksoft Certify jobs? Cities with the most From Home Worksoft Certify job openings:
What are the most commonly searched types of Worksoft Certify jobs? The most popular types of Worksoft Certify jobs are:
What states have the most From Home Worksoft Certify jobs? States with the most job openings for From Home Worksoft Certify jobs include:
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From Home Worksoft Certify jobs near you
Infographic showing various From Home Worksoft Certify job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution.
IT Dispatcher (Remote - work from home)

IT Dispatcher (Remote - work from home)

Xantrion

Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business.
  • This is a remote role working from home within the United States.
  • Shift: Monday - Friday, mid-shift (PST)

Primary Purpose and Function
The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients.
Essential Functions and Responsibilities
Ticket Management
  • Answer high volume incoming calls and chat requests from our call center.
  • Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM.
  • Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests.
  • Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level.
  • Adhere to internal security policies by seeking approval for access changes in service requests from client's IT liaison in writing, where appropriate.
  • Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching.
  • Maintain an awareness of trends in client's service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue.
  • Assist with low level tickets such as password reset requests and group membership changes.
  • Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google.

Administration
  • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work.
  • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings.
  • Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed.
  • Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.
Position Requirements
Formal Education & Certification
High school diploma or equivalent.
Knowledge & Experience
  • Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience.
  • Customer service experience in a call center, dispatch center, or telecommunications organization is a plus.
  • Previous MSP dispatch and/or coordination experience is highly desired.
  • Experience with ConnectWise or similar ticketing systems is highly desired.
  • Ability to quickly and accurately determine incident scope and impact.
  • Demonstrable competency in use of MS Office products:
    • Outlook - high level for e-mail and organizational tracking tasks
    • Excel / Word - intermediate skill
  • Ability to multitask with an appropriate sense of urgency.
  • Superior customer service and communication skills, both written and verbal.
  • Efficient time management skills.
  • Superior documentation and follow-up skills.
  • Spanish bilingual skills are highly preferred.

Personal Attributes
  • Positive attitude.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to compromise when merited, as well as exercise good judgment
  • Ability to work independently, proactively, and establish ownership of issues.
  • Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
  • Desire to grow and evolve the position.

Performance Metrics
  • All tickets are properly scheduled according to our internal-facing SLAs.
  • Manager and peer review of goal achievement.
  • Coachability, willingness to work as a member of a team.
  • Detailed ticket notes at every relevant step of dispatch.
  • Dispatch portal is properly maintained. Tasks do not "fall through the cracks".

Physical Demands
  • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue.
  • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
  • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals.
  • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
  • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision.
  • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
  • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
  • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
  • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.

Company Policy and Procedure Compliance
  • Follow and support company policies and procedures as well as all local, state, and federal laws.
  • Always maintain confidentiality of company and customer records and information.
  • Maintain a professional image, adhering to Xantrion's dress code.
  • Must have an existing cell phone (running current Android or iOS).
  • If applicable Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote
  • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
  • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
  • Must use Xantrion-provided PC and headset to execute job functions.

Benefits
  • Salary range $45,000 - $50,000/year, depending on experience.
  • 100% of medical, dental, and vision for you and your family.
  • 401K with company match up to 4% of salary.
  • Certification and training reimbursement.
  • 17 days/year PTO (in addition to training allowance).
  • Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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