Truss Coordinator
PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.
Pay: $23.27-$25.51 hourly
Truss Coordinator executes all aspects of our sales call process and strategies, facilitating and coordinating business activities of accounts and executing PARR sales initiatives. Their primary focus is supporting the sales team by communicating with customers, scheduling jobs, creating quotes, processing requests, and helping to manage construction schedules. The Truss Coordinator receives daily direction from Truss Designers & Sales on the team and reports to the Plant Manager or Design Manager. Interacts daily with Managers and both internal and external customers. Also interacts regularly with corporate employees. Interacts regularly with vendor representatives and industry associates.
Duties and Responsibilities
- Establish and maintain professional relationships with customers
- Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of Roof & Floor trusses (building materials) to their jobsite
- Expertly uses, promotes & facilitates PARR Bridge Strategy
- Proactively set, reach for, and meet (or exceed) personal sales and profit goals
- Primary player in deepening customer relationship and scheduling timely Roof & Floor Truss shipments – ensuring account profitability as well as customer satisfaction & loyalty
- Ability to sell on overall quality, value, and service, rather than price
- Precisely and efficiently manage one's time and prioritize workflow in fast paced environment
- Communicates with dispatch to ensure that they are not overpromising deliveries to customers
- Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
- Maintains cleanliness of workspace
- Follows best practices in order entry, setting up deliveries and all aspects of job
- Introduces himself/herself to customer and uses customer's name when possible
- Accurately takes in plans and submits details to the MES and/or EWP
- Uses delivery schedule to ensure customer satisfaction
- Follows guidelines for proper GP%
- Completes PO's on time, confirms confirmation and ties PO to order
- Greets walk-in customers professionally
- Answers phone promptly with professional greeting
- Identifies customer's urgency and completes orders quickly
- Confirms customer's material needs prior to sending deliveries
- Completes quotes and follows up in a timely manner
- Proactive with customer's needs
- Has a high level of follow-through with orders – ensures inventory arrives, communicates with customers, etc.
- Perform other related duties as assigned
Job Knowledge
- Writes quotes and orders with a high degree of accuracy and speed
- Basic understanding of Roof & Floor Trusses as well as construction processes
- Regularly attends PK's and offered classes
- Manages outlook and personal notebook
- Utilizes all resources to find solutions
- Follows all AR account and cash handling procedures
- Seeks to learn products and their application for end user
- Completes online training as needed
- Understands pricing levels and avoids un-necessary discounting
- Able to seek out product transactions and order history
- Reports low inventory when needed
- Makes outgoing phone calls to prospects regarding business opportunity
Teamwork
- Attends and helps perform inventory
- Arrives on time and prepared to work
- Takes ownership of self, PARR performance, customer challenges, and does not criticize or condemn
- Works to ensure that other divisions of PARR also get an opportunity to sell each customer materials
- Assists customers in facility when needed
- Assists other team members with work as appropriate
- Contributes ideas to make things better
- Organizes and presents PKs to entire team when needed
Safety
- Wears high visibility when needed and proper uniform
- Keeps workspace clutter free
- Always operate equipment safely
- Consistently follows company safety protocols
- Participates on safety committee as needed
- Encourages coworkers & customers to follow best practices with safety
- Proactively brings safety issues to the attention of manager
Communication
- Communicates in a professional style to entire yard and crew
- Participates in team meetings and discussions
- Communicates professionally and productively with AMT
- Notifies customer when product arrives
- Confirms delivery time with customer after job is scheduled
- Writes legibly on business logs and other handwritten material
- Responds to voicemails in a timely manner
- Responds to emails promptly and with correct grammar and spelling
- Takes ownership and communicates with management when mistakes are made
- Puts clear delivery and contact information on orders
- Has relationship with all coworkers and uses those relationships to solve problems
- Communicates with operations team about material returns, requirements for them and pictures as appropriate
- Has relationship with vendors and communicates support needed
- Communicates with customers about market changes/conditions
- Professionally manages upset or disgruntled customers
- Informs Manager and/or Production Manager on status of cancelled special orders or materials to be returned to suppliers
- Brings areas of concern to management's attention
- Proactively and positively communicates with all audiences
Qualifications
- Knowledge of building materials and or experience in construction industry
- Strong communication skills both through phone and email
- Ability to speak, write, and read English required
- Proven ability to develop relationships
- Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
- Ten-key by touch required
- Must be able to type 40+ WPM
- Proficiency in Microsoft Word, Excel, and Outlook
- Proficient in MiTek or other design software
- Knowledge of PARR selling principles, practices, and protocols
- Willingness to share department responsibilities in order to meet deadlines
- High School Diploma or GED equivalent
Interpersonal Skills
- Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
- Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
- Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
- Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
- Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
- Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
- Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
- Ability to think and respond quickly, positively, and professionally to
