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Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team OverviewThe Services Channel Partner Success Team owns the endtoend success of our Services Channel Partners, ensuring they are fully enabled, aligned, and consistently delivering highquality customer outcomes. This team is the primary advocate for services partners and a critical connector between partners and internal teams across Sales, Professional Services, Enablement, Product, and Operations.Responsibilities

The Services Channel Partner Success Manager (CPSM) is responsible for driving the success, adoption, and longterm value realization of our Services Channel Partners. This role acts as the primary services partner advocate, ensuring partners are enabled, aligned, and delivering highquality customer outcomes that support go-live and customer satisfaction success goals. 

The CPSM works crossfunctionally with Sales, Professional Services, Enablement, Product, and Operations to ensure partners are positioned for success across the customer lifecycle. 

Your day-to-day job will consist of:

Partner Onboarding & Enablement:

• Partner with Enablement Team to deliver ongoing services training, certifications, and best practices 
• Lead onboarding for new services partners, ensuring readiness across delivery, training, and gotomarket capabilities 
• Ensure partners understand product value propositions, services offerings, and customer success metrics 

Partner Success & Performance Management:

• Serve as the primary point of contact for assigned partners postsale 
• Monitor partner health, performance, and customer outcomes 
• Drive adoption of services best practices and delivery standards 
• Conduct regular partner business reviews focused on outcomes, KPIs, and improvement opportunities 

Pipeline & Opportunity Collaboration 

• Collaborate with Sales on partnerinfluenced pipeline and opportunity planning 
• Support partners during presales, implementation, and postgolive phases as needed 
• Share appropriate pipeline insights to enable partner engagement and acceleration 

Customer Outcomes & Retention 

• Ensure partnerdelivered engagements drive customer adoption, satisfaction, and measurable business results 
• Identify risks to customer success and proactively coordinate mitigation plans 
• Support expansions by aligning partners to additional services, training, or optimization opportunities 

CrossFunctional Alignment 

• Act as the voice of the partner internally, providing feedback to Product, Services, and Operations 
• Align closely with Professional Services and Services Ops on forecasting, resourcing, and delivery quality 
• Partner with Enablement and Ops to continuously improve partner programs and tooling 

 

QualificationsMinimum Qualifications

• 5+ years of experience in Customer Success, Partner Management, Professional Services, or Channel roles
• Experience working with SaaS platforms and servicesbased delivery models
• Strong stakeholder management and crossfunctional collaboration skills
• Proven ability to drive adoption, outcomes, and longterm value
• Excellent communication, presentation, and executivelevel storytelling skills 

Preferred Qualifications

• Experience managing Systems Integrators (SIs), Services Partners, or Channel Partners 

• Familiarity with professional services lifecycle and enablement programs 

• Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms) 

• Background in services, renewal, expansion, or sales revenue motions 

Compensation & BenefitsCompensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $112,100 - $140,100 USD plus applicable commission. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO CommitmentEEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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Employment Type: OTHER