We are seeking an organized and detail-oriented Remote Records Specialist/Records Clerk to manage, maintain, and process patient medical records in a secure and compliant manner. This role supports healthcare providers, patients, insurance teams, and administrative staff by handling record requests, updating files, ensuring accuracy, and safeguarding confidential information in accordance with HIPAA regulations.
ResponsibilitiesMaintain and update Electronic Records (EHR/EMR) systems accurately
Process records requests from patients, providers, attorneys, and insurance companies
Verify authorization forms and ensure all releases comply with HIPAA and privacy policies
Retrieve, scan, upload, and index medical documents into patient charts
Ensure records are complete, legible, and properly stored
Track and log incoming/outgoing medical record requests
Communicate with physicians, nurses, and staff to obtain missing information
Facilitate continuity of care by transferring records between providers
Assist with audits, data integrity checks, and quality control reviews
Respond to phone calls, emails, and secure messages regarding records status
Prepare and send medical records via secure methods (fax, encrypted email, patient portals)
Maintain confidentiality and follow strict data security protocols
QualificationsHigh school diploma or equivalent
1+ year of experience in medical records, health information management, or healthcare administration (varies by employer)
Knowledge of HIPAA, privacy laws, and release-of-information procedures
Proficiency with EHR/EMR systems (Epic, Cerner, Athena, eClinicalWorks, etc.)
Strong organizational and data-entry skills
Ability to handle confidential information with integrity
Excellent communication skills (written & verbal)
Reliable high-speed internet and private workspace
Ability to work independently with minimal supervision
Experience in release of information (ROI)
Previous remote work experience
Knowledge of medical terminology
Bilingual (English + Spanish or other languages)
BenefitsHealth, dental, and vision insurance
Paid time off (PTO)
Paid holidays
401(k) or retirement plan
Remote work equipment allowance
Training and certification support
Career advancement to Health Information Manager roles
$27–$55 per hour
Higher pay for experience with complex ROI cases or specialized software