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From Home 121 Text Chat Jobs (NOW HIRING)

Centerstone

988 Chat/Text Crisis Specialist PT

Nashville, TN · On-site

$19.10 - $26.80/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... from time to time, or the scope of the job may change as necessitated by business demands. Time ...

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From Home 121 Text Chat information

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How much do from home 121 text chat jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for from home 121 text chat in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between From Home 121 Text Chat vs Customer Service Representative?

AspectFrom Home 121 Text ChatCustomer Service Representative
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Required SkillsTyping speed, written communication, patienceVerbal communication, problem-solving, customer service skills
CertificationsNone typically requiredHigh school diploma or equivalent, sometimes customer service training
Industry UsageCommon in online support and chat-based rolesWidespread across retail, tech, and service sectors

From Home 121 Text Chat roles focus on online written communication via chat platforms, requiring strong typing and patience. Customer Service Representatives often handle calls and in-person interactions, needing verbal skills and sometimes certifications. Both roles serve customer needs but differ mainly in communication methods and work environment.

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From Home 121 Text Chat jobs near you
Infographic showing various From Home 121 Text Chat job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 26% Full Time, 1% Part Time, and 66% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,685 per year, or $18.1 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA

$25 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description


988 Contact Specialist (Text/Chat)

Location: Walnut Creek, CA - On-site, Full-time

Compensation Range: $25-28/hour, Non-Exempt

Opportunities for pay increase following successful completion of training and tenure milestones.


Full Time Shifts Available:

Evening, Night, Overnight/Graveyard

The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager


About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.


Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.


Key Responsibilities Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. Maintain accurate, timely documentation and uphold confidentiality standards. Respond to after-hours community lines as assigned. Build rapport with callers while maintaining professional boundaries. Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. Communicate effectively and compassionately with text/chat contacts, staff and volunteers. Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.


Required Qualifications Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. Proficiency with computers, databases, and online communication tools. Demonstrated personal accountability, emotional maturity, and team participation. Ability to apply the structure of a call/text/chat including transitional phrases Ability to direct clients to appropriate resources. Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.


Strongly Preferred Bachelor's degree in psychology, social welfare, counseling, or related field. Spanish language fluency (spoken and written). Flexible schedule with evening, weekend, and holiday availability.


Compensation & Benefits Hourly Rate Range: $25-28/hour. Opportunities for pay increase following successful completion of training and tenure milestones. Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.


Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.


To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.


Apply