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ElevaIT Solutions

Sr. Performance Engineer

Atlanta, GA · Remote

$137K/yr

Financial Services Location: 100% Remote Contract: 90 Day Contract-to-Hire Rate: Up to $137k/year ... Datadog, Freshservice Languages/Frameworks: Python, React, .NET, MuleSoft Cloud: Azure Elevait ...

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What are the key skills and qualifications needed to thrive as a Freshservice Remote Support Specialist, and why are they important?

To excel as a Freshservice Remote Support Specialist, you need a solid understanding of IT service management concepts, troubleshooting expertise, and usually a degree in IT or related fields. Familiarity with the Freshservice platform, ITIL certifications, and experience with ticketing systems are highly beneficial. Excellent communication, problem-solving, and customer service skills help you effectively address client issues and collaborate with distributed teams. These skills and qualifications are critical for delivering efficient remote support, ensuring customer satisfaction, and maintaining seamless IT operations.

What are the typical responsibilities and daily tasks for someone working in a Freshservice Remote role?

In a Freshservice Remote position, your daily tasks often include managing and resolving IT service requests and incidents via the Freshservice platform, collaborating with team members through digital channels, and ensuring timely communication with end-users. You may also be responsible for updating knowledge base articles, tracking ticket statuses, and participating in virtual team meetings to discuss ongoing projects or process improvements. Working remotely requires strong self-motivation, effective time management, and proactive communication to stay aligned with the team's goals and deliver high-quality support.

What are Freshservice Remote jobs?

Freshservice Remote jobs refer to positions where employees work for Freshservice, a cloud-based IT service management platform, from a remote location rather than a physical office. These roles can include IT support, customer service, engineering, sales, and product management, among others. Remote Freshservice employees use digital tools to collaborate, resolve technical issues, and support clients from anywhere with a reliable internet connection. This flexibility allows for a better work-life balance and access to a global talent pool. Companies offering Freshservice Remote jobs often provide necessary training and equipment to ensure productivity.

What is the difference between Freshservice Remote vs Service Desk Technician?

AspectFreshservice RemoteService Desk Technician
Required CredentialsITIL certification, help desk experience, knowledge of FreshserviceCompTIA A+, ITIL, help desk experience
Work EnvironmentRemote, cloud-based supportOn-site or remote, IT support environment
Industry UsageIT service management, SaaS companiesIT support, corporate help desks
Common Search IntentRemote IT support using FreshserviceIT support roles, help desk jobs

Freshservice Remote professionals focus on providing IT support remotely using the Freshservice platform, often requiring specific certifications and cloud-based tools. Service Desk Technicians may work on-site or remotely, handling general IT support tasks. Both roles share similar credentials but differ mainly in work environment and platform specialization.

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Freshservice Remote jobs near you
Infographic showing various Freshservice Remote job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 100% Remote job distribution.
Sr. Performance Engineer

Sr. Performance Engineer

ElevaIT Solutions

Atlanta, GA • Remote

$137K/yr

Other

Posted 24 days ago

Job description

Industry: Financial Services
Location: 100% Remote
Contract: 90 Day Contract-to-Hire
Rate: Up to $137k/year

Top 3 Technical Skills
Performance testing (load, stress, soak) with tools like Artillery, K6, JMeter
Automation frameworks (Selenium, Playwright, TestNG/JUnit)
Building performance test environments from scratch

About the Role
We're looking for a Senior Quality Engineer who knows how to build performance testing environments from the ground up and drive performance strategy across complex, high-traffic systems. This role isn't about maintaining the status quo-it's about owning performance from design to delivery. You'll shape testing approaches, lead automation, and influence engineering decisions that directly impact scalability, reliability, and user experience.

You'll work closely with Engineering, Product, and Ops to ensure performance isn't an afterthought-it's built into the lifecycle. If you're the person who digs into metrics, calls out architectural risks early, and knows how to turn performance findings into business clarity, you'll thrive here.

Key Responsibilities

Quality Assurance Strategy & Execution
Develop and execute performance testing strategies that ensure scalable, stable delivery.
Build and maintain automated test scripts using open-source frameworks.
Apply version control best practices for test automation code.
Define and reinforce QA standards for planning, execution, and automation.

Performance Testing & Optimization
Lead performance benchmarking, tuning, and performance environment management.
Use tools such as Artillery, K6, Locus, JMeter, or LoadRunner to measure, analyze, and optimize.
Identify and mitigate risks, bottlenecks, and architectural limitations.
Translate performance metrics into clear insights and recommendations.

Automation & Continuous Improvement
Build and maintain automation frameworks and test suites.
Integrate performance testing into CI/CD workflows.
Conduct root cause analysis and implement corrective/preventive actions.
Stay current with QA, automation, and performance engineering trends.

Collaboration & Stakeholder Engagement
Partner with Product, Development, and Operations to align performance priorities with business needs.
Participate in code reviews, sprint planning, and technical discussions.
Lead cross-team initiatives to improve quality processes, tools, and methodologies.

Success Metrics
Performance environment built, validated, and integrated into delivery workflows.
Clear benchmarking baselines established and maintained.
Reduction in performance-related defects and incidents.
Increased test automation coverage and stability across CI/CD.
Measurable improvements in system scalability and reliability over time.

Who You Are
5 7 years in QA, performance testing, and automation.
Experience standing up new performance environments from scratch.
Skilled in load, stress, and soak testing methodologies.
Strong communicator able to convert technical metrics into business impact.
Knowledge of Agile frameworks such as Scrum or Kanban.
Comfortable working across engineering, product, and operations.
Focused, detail-oriented, and committed to delivering reliable, high-quality software.

Tools & Technologies
Performance Testing: Artillery, K6, JMeter, LoadRunner
Automation: Selenium, Playwright, JUnit, TestNG
DevOps & Infra: Azure DevOps, Terraform, Docker, Kubernetes
Databases/Messaging: MS SQL Server, MongoDB, RabbitMQ
Monitoring: Datadog, Freshservice
Languages/Frameworks: Python, React, .NET, MuleSoft
Cloud: Azure


Elevait Solutions is a disabled-veteran owned staffing and workforce solutions company built on purpose, integrity, and impact. We believe work should mean more than just a paycheck; it should fuel passion, growth, and fulfillment. That s why we partner closely with both clients and job seekers to create connections that truly fit, not just fill a role.

Instead of forcing a match, we take the time to understand what drives each person and each organization, ensuring alignment that lasts. Our mission is to help people find careers that make them excited to show up every day because when people love what they do, everyone wins.

From empowering veterans and transitioning service members to supporting underrepresented communities, Elevait Solutions is redefining what it means to build a career with purpose. We re not just filling jobs, but we re changing lives and strengthening teams that drive real results.

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