Freshservice Remote Jobs (NOW HIRING)

Description

Job Description

Secondary Marketing Analyst II

Department/Branch: Pricing/Corporate Operations

Reports to: Senior Vice President of Capital Markets

FLSA Status: Non-Exempt

Work Schedule: Full-time 

Locations: In-Office or Remote

POSITION SUMMARY DESCRIPTION

The Secondary Marketing Analyst supports the Capital Markets team by overseeing the pricing, locking, hedging, and sale of mortgage loans into the secondary market. This role requires strong analytical skills, sharp attention to detail, and a deep understanding of mortgage-backed securities (MBS), loan pricing, investor guidelines, market execution, and lock desk operations. Lock desk capabilities are a given for this position and will be required to support timely, accurate execution. The Analyst plays a key role in maximizing profitability, managing pipeline risk, and ensuring accurate and compliant loan sales.

MAJOR AREAS OF responsibilities

• Secondary marketing operations and lock desk.
• Hedge and pipeline risk management.
• Pricing strategies and best execution.
• Loan sale and investor delivery coordination.
• Compliance and post-close audit support.
• Cross-functional reporting and data analysis.

Primary objectives

• Ensure timely and accurate pricing and locking of loans.
• Maximize profitability through best execution strategies.
• Maintain accurate and balanced hedge positions and trade reconciliations.
• Support compliance with investor guidelines and internal policies.
• Streamline reporting, onboarding, and technology integration within secondary tools.

Specific Responsibilities

• Process lock requests and lock changes, including pricing scenarios, extensions, renegotiations, and dual compensation structures.
• Manage and approve renegotiations to ensure adherence to internal policy and profitability guidelines.
• Maintain relationships with Branch Managers for exceptions and updated procedure approvals.
• Triage and route Freshservice tickets to Lock Desk Analysts as needed.
• Create and maintain daily pricing scenarios, investor grids, and specialized pricing (e.g., RVPS, Jumbo, TPO borrower-paid).
• Monitor and distribute rate sheets and executive-level pricing templates for internal teams.
• Perform detailed pipeline scrubbing to ensure pricing accuracy, eligibility, and sale-readiness.
• Execute Best Execution analysis to determine optimal sale strategy across multiple investors.
• Oversee post-close reship activity and coordinate with operations to ensure investor delivery.
• Maintain and operate the Forward Commitment Desk, ensuring efficient use of commitments and delivery strategies.
• Manage mandatory loan trades for profitability and eligibility in accordance with investor guidelines.
• Perform daily lock reconciliation and trade reconciliation to ensure alignment between pipeline and hedge positions.
• Manage the loans placed into the hedge to ensure the company is not taking on excessive interest rate risk.
• Monitor hedge performance, evaluate coverage strategies, and support daily position management.
• Collaborate on monthly accounting and gain-on-sale reporting, working closely with Jason's team and finance.
• Review and resolve Mavent fail reports to ensure salability and compliance with investor guidelines.
• Manage system access, onboarding, and login credentials for pricing and secondary systems.
• Utilize Encompass for loan designation, exclusion automation, and system-based integration for lock and delivery accuracy.
• Support Optimal Blue usage for lock desk operations, pricing input, and investor guideline reference.
• Create, review, and analyze regular and ad hoc reports on lock volume, pull-through, pricing accuracy, and investor performance.
• Support TPO channel pricing, including borrower-paid compensation structures and investor-specific adjustments.
• Continuously collaborate with internal stakeholders, including Jason's team, to improve processes and reporting across the secondary workflow.

Requirements

Job Requirements

Broad Knowledge & Experience   

Understanding of mortgage secondary markets, investor guidelines, and loan sale processes. Experience with pricing engines such as Optimal Blue. Familiarity with Encompass LOS and integration for lock and delivery functions. Knowledge of pipeline hedging, best execution strategies, and investor delivery methods.

Above Average Skills

Advanced Excel and data analysis capabilities. Excellent written and verbal communication. High attention to detail and organizational precision. Strong problem-solving and critical thinking skills.

Demonstrated Ability

Effectively manage competing priorities and deadlines. Collaborate with cross-functional teams in a fast-paced environment. Maintain data integrity across multiple systems and reports. Implement and refine operational processes for greater efficiency.

General Knowledge 

Mortgage origination workflows, from pricing through post-close. Agency and non-agency loan program structures. Investor pricing models and rate sheet structures.

Regulatory considerations impacting loan eligibility and pricing (e.g., Mavent, QM/ATR).

Competencies 

Analytical Thinking. Attention to Detail. Time Management. Teamwork and Collaboration. Adaptability and Flexibility. Initiative and Accountability.

Education & Experience

Degree or Equivalent   

Bachelor's degree in Finance, Economics, Business, or a related field.

Years' Experience

2+ years of experience in mortgage banking, capital markets, or secondary marketing.

Specialized Training

Lock desk lead or management experience. Experience with hedge coverage analysis, trade reconciliation, and pipeline management. Experience with Dynamic pricing strategies and competitive analysis. Comfort working with both high-level strategy and detailed operational tasks in secondary marketing.

Work Environment

Physical Demands   

Office environment; Daily computer usage requires close vision. Regular attendance is required.

Work Conditions

Fast paced, high volume activities.

Temperament

In order to succeed in this position high attention to market change, organization and communication is a must.