Freight Shipper Jobs (NOW HIRING)

The Sr. Product Manager - Shipper Integrations leads and optimizes shipper EDI and API onboarding processes for Amazon Freight. This role is responsible for managing the end-to-end integration lifecycle, driving process improvements, and coordinating between multiple stakeholders to ensure successful shipper onboarding while maintaining high shipper satisfaction. The Integrations Product Manager plays a crucial role in scaling AF enterprise and mid-market business by developing integration capabilities, standardizing processes, and driving efficiency across NA and EU.
Key job responsibilities
EDI and API Onboarding Management:
- Manage end-to-end EDI and API self-onboarding requests for shippers, including scoping technical requirements and prioritizing work for TransEDI engineers.
- Serve as the primary point of contact for Sales and shippers, providing troubleshooting and support throughout the onboarding process.
- Ensure successful shipper onboarding following Amazon Freight mapping and shipper requirements.
- Aggregate additional shipper requests and insights to inform product and tech teams.
- Create and manage comprehensive intake and sign-off processes, including detailed templates and structured AF Ops involvement.
- Develop and implement a clear EDI prioritization framework for onboarding requests across NA.
- Capacity Planning: Validate and request capacity planning for EDI integration resources based on projected growth.
- Rating API Self-Onboarding: Share API documentation with shippers once an approved pipeline is in place.
- Serve as the main point of contact for shippers to troubleshoot and answer questions related to API self-onboarding.
- Simplify self-onboarding steps and develop more comprehensive guides/materials.
- Develop an AF EDI external onboarding guide with standardized mappings for common shipper requests, in collaboration with TransEDI.
- Oversee relationships with external EDI and API service providers, including 3P middleware vendors
- Manage invoices, POs, and payments for vendors.
- Monitor vendor performance and raise concerns in weekly/monthly flash reports
- Provide regular updates to leadership on progress, pipeline, and key metrics
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience owning technology products
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Atlanta - 136,000.00 - 184,100.00 USD annually
USA, MN, Minneapolis - 136,000.00 - 184,100.00 USD annually
USA, TN, Nashville - 124,500.00 - 168,500.00 USD annually
USA, WA, Bellevue - 136,000.00 - 184,100.00 USD annually